Name: The Viceroy Comforts
Address: 770/5, F-25, Ramanuja Road, Mysore, Mysore, Mysore, 570004, India
Rating: 7

Air conditioning

Elevator/lift

Smoke-free property

Newspapers

Ticket assistance

Garden

Terrace

Reception desk

General

Non-smoking rooms

Room service

Interconnecting rooms available

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Toiletries

Rooms

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Breakfast in the room

Restaurant

Restaurant (buffet style)

Snack bar

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer

Tour assistance

Tourist services

Free parking

Free Parking on Premises

Parking

Event facilities

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Location

At the hotel

Room amenities

The Viceroy Comforts

Mysore

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have been travelling from last 20 yrs all over India but this was the worst experience I had, we were 10 people including a kid  with 4 rooms booked and reached around 2330 hrs and to utter dismay found AC for two rooms not working, The night shift manager didn't do anything and was like "do whatever you want I can't do anything, I cannot call any technician". We came to know from the waiters that those ac's were already not working but they allotted it to us. We had to use extra beds in two rooms and adjust. On top of it these people didn't refund any amount to the travel advisor from where we booked the rooms. They informed us that the GM also didn't help. Putrid, horrible service,never opt for this hotel untill you are in dire need.
The Only good thing about the hotel was the breakfast.

The worst hotel experience ever had in 20 yrs.

If you want to spoil your trip so choose this property. We spend 01 day in this hotel with student group very hopeless service thay didn’t give room service and all. One small mistake done by my student in DJ hall.. they charge 10,000/- we think they alrady planned to recive extra mll ok money  from student group 

Not recommended to Anyone

Was in a family suite for one night paying about 5.5k through Expedia. The stay was not worth the money I paid. At around 8 pm in the evening, only to find an assistant cum clerk cum manager type fella who scanned my DL as identity proof. Was promised a family suite on Expedia, however the long room had an additional makeshift old folding bed with a worn out body. Did not have a sound sleep owing to the clinking sound of that bed all throughout the night. AC and hot water flow was working thought. 
Overall a forgettable experience.

Below par Hotel

Very badly maintained hotel.

The room they gave us (212) smelled like mold that even gave me allergy and the wifi signal kept disconnecting. I asked to change to another room. In the next room (202) the wifi signal was better and the mold smell was not strong. But the air conditioning smelled like mold again. We decided to stay in this one thinking that probably all the rooms smelled like that. 

At night I wanted to take a hot shower before going to bed and the hotel didn't have hot water. I called reception and I was told I would have hot water in 10 minutes. After 10 minutes I tried to take my shower, but no hot water again. I called reception again and again after every 10 minutes and every time I was told I would have hot water in 10 minutes. I had to wait around 40 minutes hearing the same excuse. I ended up taking a cold shower. 

In the morning I had another shower hoping this one would be hot. It started hot but after 3 minutes the hot water was over. Cold shower again.

They provide Internet access for only one device. For the second device they charge extra.
So they don't provide BASIC things like hot water but charge you for Internet access.

Very poor hotel, even though they try to impress you with nice decoration at the lobby. 

It is worth paying more for a better hotel that doesn't try to deceive you with nice decoration or with the reception information.

Very Bad

I had stayed at Hotel Viceroy Comforts for 3 days from 27th Jul, 2018 to 30th July, 2018.
The receptionists Sinchana and Ranjana were extremely helpful, hospitable and the check-in was done quickly and efficiently. The general area, passages, lift are all maintained very well. Spacious property and the ambience is good. The room allotted was quite spacious and well-done except for a broken glass in the side wall panel. I reported the same to the reception to be inspected as it could cause grievous injury and as a guest I didn’t want to be questioned about this damage at the time of checkout. However, for the 3 days I stayed at the hotel, no one bother to inspect it. Then came a series of disappointments :

1. Did not get hot water supply in the bath. Tried informing the Housekeeping which almost doesn’t exist in this hotel as I experienced in the 3 days of stay. Subsequently, I requested the reception and then the hot water valve was opened wherever it is located.
2. On day 1, I had a problem with the flush knob in the bathroom as it was getting stuck and copious water was flowing in the closet which couldn’t be stopped. I brought it to the notice of housekeeping (through the reception as housekeeping never ever lifted the phone whenever I tried for them in the 3 days of stay). They got it temporarily fixed through a housekeeping staff. However, it again repeated in the evening and enormous water got wasted overnight. I again lodged a complaint on the same. Nothing much happened except providing a temporary fix. Hence I requested for a change of room on the 3rd day which they obliged.
3. Daily cleaning of the room, change of towels - housekeeping was skipped on the first two days and they obliged when I requested for it on the 3rd day.
4. Daily Breakfast has a choice of just two pre-fixed snacks apart from bread & butter. Evening snacks options almost don’t exist. I was told I can order tea or coffee.
5.  No newspaper was provided despite being requested for choice of newspaper the guest would prefer.
6. You have a problem viewing T.V., the housekeeping will bring a T.V. remote and set it right but take away the T.V. remote. You are only provided set-of-box remote. 
7. The most disturbing (dis)comfort was with their WiFi connection. They provide a daily plan token which the guest has to use daily by entering the login and password. Except for couple of hours of WiFi, I could not use the WiFi for the rest of my 3 days of stay as it wouldn’t connect. At the reception, they did try to help me by providing alternative tokens and in fact, they even tried several times int the 3 days getting my mobile connected with the hotel WiFi but couldn’t do so. They expressed that, probably there was a problem with their WiFi Server. In fact, WiFi was one of the main motivation for me to book my stay at this hotel. This was a big let down !!!! 
8. 90% of the staff don't understand any other language other than Kannada - this is true with the house keeping, room service, restaurant and some reception staff. Is this a 3 star hotel in a tourist centre !!!??? 

I believe, going by the pre-requisites of a 3 star category hotel which Hotel Viceroy Comforts is, it leaves a lot to meet with the expectations of its guests and also the necessary provisions and services.

GOOD PROPERTY BUT DISAPPOINTING SERVICES

This hotel is good and clean. Location was good easy to travel anywhere around the city. All facilities are available near to hotel location. Provides good services. It's a good to stay in this hotel.

Good Hotel to stay with Family

Very good budget n value for money hotel. Location is in the middle of city. Food quality is average where in hotel management need to work on it. Service is satisfactory.  WiFi singals are weak in the room

The Viceroy Comforts

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