Name: Sun Park
Address: 18 Ranga Pillai St MG Road Area,Ranga Pillai St, Pondicherry, Pondicherry, Pondicherry, 605001, India
Rating: 7

Air conditioning

Elevator/lift

Smoke-free property

General

Non-smoking rooms

Room service

Family room

Smoke Detector

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Breakfast

Bottled water

Meals

Free Wi-Fi

Internet access

Internet

English

Languages Spoken

Free parking

Parking

Location

At the hotel

Puducherry Airport

Sun Park

Pondicherry

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Primises is good, staff is good, food is not upto the mark, other services  was good room was hygined and clean, associates were nice and well behaved as Vandana, Sweta and Pooja. I will recommend  this hotel to my friends

Stay was amazing

I would not recommend this hotel to anyone,such a bad hotel in courtesy and service to customers. Mr. John who looks after reservation at the Sun Park Hotel, was an arrogant and rude person who clearly says he is interested only in getting the booking and he does not care for any customer service. When you contact the hotel for booking, Mr. John does not do the booking directly (even when rooms are vacant and available), but asks you to book only through MakeMyTrip or goibibo, because he gets commission for that. 
When we book through MakeMyTrip etc., the conditions say that from the booking time itself, till the occupation of the room, 100% penalty applies. This is a very crude rule. That means, you will not get a single paise refund, eventhough you canel the booking, well ahead of your stay, due to some genuine medical reasons. 
This happened in my case too. Owing to the urgent medical necessity for my father aged 89 years (who has heart and renal problems, and who was admitted to hospital for 8 days and subsequently had problems), I could not make the visit to Pondy and requested Mr. John, ahead of the visit, for cancellation. He curtly told me to contact MakeMyTrip only. 
When I contacted them, they wanted the medical records of my father and ID proof of my relationship with my father. I  scanned all the medical records and the ID and sent to them. In between, I spoke with Mr. John and MakeMyTrip people also, and sent everyone mails too. In spite of all my efforts, Mr. John declined it and refused to refund any amount. 
This way, they have swallowed the entire booking money. By denying the Cancellations only everyday, they get sizable amount. 
When I contacted them over phone again, he was arrogantly replying without any courtesy and even challenged me to go anywhere, even to court and I will not get any single paise. He also said he knows how to reply to bad reviews. Anyhow I am writing this, so that others will take caution while booking with this hotel.
Is this the way the hotel person should talk to a customer? 

Now I really wish to proceed against the hotel legally and take up with Tourism Ministry. There would surely be many affected people like me. They should also take up against the hotel, so that the hotel learns the lesson. I am sure this John will bring down the name of the hotel eventually. 
Overall a very very bad experience with this hotel.

Very Bad experience and no customer service

(1) very dirty and small hotel 
(2) staff very rude and not very cooperative
(3) rooms are not cozy, found dirt on furniture
(4) FAN and AC's were not working, another (after changing the room) room also has the same issues. when I enter the room every time I need to call reception, to start the AC.
(5) Intercom tripped many times. I need to walk into the reception at 11 PM to make a complaint about AC.
(6) Blankets were tore and smelly.
(7) Hotel not provided sufficient towels.
(8) charging heavily for only extra mattress. This hight cost does not have a coat.

very bad hotel

One of the worst oyo room I ever stayed. The hotel staff is unfriendly, the rooms are very small and stinky. The staff is so rude and unfriendly. We asked complementary breakfast and waterbottles for two days (since we booked for two days) but the staff said no. The complimentary breakfast is not at all  good. Its a waste of money and you will loose your mind if you stay in this hotel. Early check in charged 700 rupees :@ There were bed bugs as well

Worst stay ever

Family friendly,  comfortable stay in French Colony. At walking distance to all major tourist destination in Pondicherry. very close to Pondi's best shopping street.
Friendly and hospitable staff. Has ample parking pace.

Family friendly,  comfortable stay in French Colony. At walking distance to all destination.

This is my most disgusting experience ever with any hotel..To start with
1. The security guard at the door spoke very rudely with our driver with no reason at all ..Our driver was just wanting to know the parking space available..the security at the hotel should be taught to respect the driver's also who come with the guests, and if at all there are any specific reason then they should discuss with the guests and not create scene on road..
2. The first room provided to us didn't have proper lock system and we were expected to continue staying in that room on assumptions that the hotel is safe..My husband got fusious and told the admin that how can they expect us to use that room when there is also a lady..Then eventually they changed the room for us..
3. The new room didn't have the TV working, AC working, Fan's regulator working..It seemed as if we were there to investigate the flaws in their rooms and not holidaying..They called the technician to fix ALL of this upon our complain and notice..the shower in the bathroom hardly worked..the pot was also leaking all the time..
4. The hotel did not even provide single bottle of water each day of our stay..We are aware that the hotel will provide 1 bottle of water and rest is chargeable..But they didn't even bother to provide one..
5. In total ..thus hotel is not recommended at all..the list of flaws is huge and I can't even count what other issues were..But these were the basics which could be least expected from the hotel for their guests..

Sun Park

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