Name: OYO 4694 Hotel City Plaza
Address: Durghanagh Road, Dalgate, Srinagar, Srinagar, Srinagar, 190001, India
Rating: 6

Smoke-free property

Ticket assistance

Television in lobby

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Room service

Cable TV

Flat-screen TV

Shower/Bathtub

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking

Location

At the hotel

Room amenities

Srinagar International Airport

OYO 4694 Hotel City Plaza

Srinagar

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

After a long search I found this hotel as a best hotel with many advantages.
1. Very nice hotel with budget price and all facility.
2. Beautiful, wide, clean, ventilated rooms
3. Nice and helpful staff
4. Dalgate is walk-able distance.
5. Three (3) number of veg restaurant is just opposite of the hotel (with jain, gujrati, punjabi and south Indian thali system)
6. Beautiful Durga temple is there just opposite of the hotel.
7. Back side of the hotel Tourist reception center and Bus Taxi stand is there.
8. Walk-able distance to Dalgate market and boating gate.
9. Easily available local transport from main road, outside the hotel.
10. From Dalgate to Lalchok - ghota ghar (market) is very near and the bus fare is five rupees only.
11. Hotel owned car facility is there for local trip.
In short....this is very nice hotel for staying at Srinagar.

Nice staying at Srinagar

It is a very bad hotel and does not give any basic amenity promised..we stayed for 3 days as we had no other choice.. There is water crisis in the hotel.. No proper fans..wifi not working..
One plus point is that it is opposite Sri Krishna Vaishno dhaba which is a wonderful dhaba to eat in Srinagar

Bad Hotel

Booking ID GDQJ3971
 
Hotel City Plaza Srinagar 
 
When I was booking this hotel. there were very bad reviews. But I was Assured a promised by you and your colleague's sitting in Srinagar that the management of this hotel has changed. 
When my guest checked in in the hotel they were given the worst rooms in the hotel which was not used for at least 6 months the carpet was stinking, wall all broken pictures are attached in the mail when we requested for the room change. The hotel staff said its full. 
The hotel staff in front of my customer said Oyo guests get these rooms only and you have pay extra for different rooms. 
After contacting you on phone after this mental harassment. we were shifted to little better rooms where in some rooms light was not working. one room had no electricity. wall paint all coming out 
The condition of breakfast was so bad. that even bus stands stalls are better hygiene and serve us better. the menu was bread jam butter and paratha bread not toast. the paratha was not cooked properly. 
The best part after serving two parathas each. He started giving plain ones. Saying aloo is finished  
Again that idiot manager says ... OYO GUEST GETS THIS ONLY. 
Pictures are attached in mail. Plus I demand the full refund of the booking.

The Worst hotel in Srinagar

This is the worst hotel I have seen in my life.  We had to spent two nights (22 and 23 June 2016) in this hotel.  It was a horror.  We had to wait at the front desk from 1.30 pm to 2.30 pm at the reception for check in, because there were already around 25 people gathered and the front office was not able to allocate rooms.  Without seeing my booking receipt they told us to wait.  I requested to speed up process and we have an 18 month old baby we have to prepare food for him and prepare him for sleep as we were tired after long travel.  But no avail.  The front office guy’s attitude didn’t allow them to check my booking receipts and they ‘thought’ I am a part of the long queue waiting there for check-in.  I lost my patience after waiting for 1 hour and had to raise my voice to invite their attention.  They took my booking receipt and they informed me that as per their record I had no booking in their hotel.  This is a shame for Trip Advisor and Booking.com.  Lastly after several rounds of their internal discussion, they arranged one top floor 3rd class room for us.  It was really a nightmare for us and my wife was literally went upset seeing the room and the facilities inside.  Fan was not properly working and it was too hot.  None of the facilities informed on the website (booking.com) while was not available in the property.
I can write a horror story in many volumes about the unprofessional services and the backwardness in the management of the hotel, however, due to my the restrictions, I want to write check-in and check-out examples.
I made the payment through my credit card and they were not ready to give me the original receipt.  After my objection they gave me a copy.  I insisted for the original bill and they told me that they have to retain original copy to submit to booking.com.  It was too funny !  Then I had to deliver a lecture to convince that gentleman at the front desk that it was a simple accounting practice to give receipt to the person from whom you receive payment.  I really think the hotel management should give some sort of training to all the guys at the front desk.
The most interesting fact is, even after all these ridiculous situation and difficulties they served to me, wife and our baby, there was not even a simple word of apology while we leaving nor a good bye !I strongly recommend TripAdvisor and Booking.com for a direct feedback survey to de-list worst properties.  I am writing this because I read some good reviews about the property, however, when I visited the property my experience was different.  Also, I had two other properties during my trip to Kashmir and both were excellent.  One I booked thru booking.com and another thru a different vendor.

Hotel City Plaza - Poorest Property

Hi guys. This is one of the most pathetic hotels that I have booked through makemytrip. Cost-2200.mmt offer-1400. Not even worth giving a star to this hotel.

Pros:- still thinking

Cons:- 1)took the hotel 45 min for my check in . Then I was told to wait for another 30 min as the room was not ready. Interiors were poor. Toilets were dirty.

2) entered the room and found the toilet flush wasn't working and there was no water through the sink tap.

3) as I had a long day travel I needed a bath. I checked into the room around 3:30-4 pm.  To my surprise there was no hot water. I called up the reception and asked them abt it. They replied that hot water comes only from 7-12 in the morning. I queried what if a person makes a late check in and needs a shower. To my surprise he replied "even we take shower in cold water. Aap bhi le lijiye"( which I unfortunately had to).  I was shocked and told them you are running a hotel not a sulabh shauchalay. I went down to talk to the owner of the hotel. And to my surprise even he was obstinate. He was explaining me that even 5* hotels don't provide hot water after certain time during the day. 
I understood it was useless to carry on the discussion any further.

This is a hotel run by amateurs. I will certainly not recommend this hotel to anyone. Thank God I only had a one night stay here. Run Run Run as far as possible away from this hotel.

OYO 4694 Hotel City Plaza

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