Name: The Red House
Address: 108 Avalanche Road Fernhill,Avalanche Road, Ooty, Ooty, Ooty, 643004, India
Rating: 6

Smoking areas

Smoke-free property

Heating

Newspapers

Gift shop

Garden

Private check-in/check-out

Outdoor furniture

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Family room

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Ironing

Services and amenities

Packed Lunches

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Bike rental

Picnic area

Ping-Pong

Recreation

Parking

Cycling

Sports

Playroom

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Coimbatore International Airport

The Red House

Ooty

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Please believe the bad reviews, we have regretted not believing them and booked this property at a crucial time and lost a lot of money. It's run by an elusive owner, very unpleasant and disrespectful about the guests. The property is managed by Amit, again, an extremely irresponsible, inexperienced person.
It was our wedding in December, 2023. We booked the entire property for two nights, several months in advance. They knew we were booking it for our families to be in one place, and they also knew it was our wedding. We made the mistake of paying the entire amount in advance. We had no idea that the owners run these quack businesses to cheat people.

We reached two days before the wedding day, and they decided to renovate, the entire front porch was broken and being redone. I didn't know what to do, we were two days away from our wedding and urgently needed an alternative. The rooms were smelling of mould and there was mould all over, under the bed, in the bathroom, literally in every room. It was impossible that our families of senior citizens could stay there. The shocking part was the downstairs rooms were smelling of pee and alcohol and I have no words to describe how dirty and unhygienic it was. Ooty has plenty of budget heritage properties and it's difficult to maintain them, we go to Ooty every year multiple times. And, we never stayed at the Red House because of the bad reviews. And, I still can't remember why we made such a bad decision of booking this place, but the mistake was made.

We had to paid a huge amount and book a different place for our family last minute. I told Amit to cancel 3 rooms out of 6, and our vendors were accomodated there. Infact even our vendors had to be moved out the second night due to construction dust, unclean drinking water, mould and dirty linen.
When we asked for refund (at least of the three rooms we cancelled), Amit agreed, because he knew exactly what he had done. He had so many months to prepare for our arrival, and they did nothing. But, the owners were so cheap, probably they don't have their own money and live off by cheating people, even their neighborhood residents spoke of the owners so badly, that they were very cheap and miserly. And clearly that was the case. I decided to file an FIR, money lost is one thing, but money lost in fraud is different. They decided to return a measly amount, and my husband just wanted the ordeal to end. So I let it go. I won't recommend this place but if you must stay here, you should know the truth and hopefully they learn their lesson through other guests. Lots of excellent properties like Smyrna, Lymond house, manor house etc, where they treat guests as humans, not as dumb tourists to fill their pockets.

Owner has a bad reputation of exploiting guests, please believe the bad reviews, stay here only if no other options

We stayed at this please for two nights from Feb 10 to 12th. Initially, 3 families were supposed to stay, but one of the families had an emergency and so had to cancel. Let me share the harrowing experience we had.
First, the positives.
1. The location is good, peaceful and not very far from market  and eateries. 
2. It is an old house with some period furniture and fittings.

Now, the negatives.
1. You cannot find this place without a map. There is not even a board to help visitors. 
2. This place is only for vegetarians, but this is not mentioned anywhere.
3. They offer an apology of a free breakfast. First day they offerred Idli with sambar with tea/coffee, and very grudgingly provided bread and butter when we insisted. On the second day, it was only Poha with tea/coffee.
4. After check-in, we ordered Tea and Onion pakora. After some time, we were served tea and re-heated Vada left over from the day's breakfast instead. We refused to have the vadas and did not have the guts to dine-in at the place.
5. There is absolutely no maintenance. The room heaters never worked, the washroom fittings are broken and the bed linen have stains and holes in them.
6. Some of the rooms are really small.

And now, coming to the utterly bitter experience we had. The guy who manages this place, Amit is a cheat. When the third family had to back out, we promptly informed him and asked for a refund. He mentioned that a refund is not possible, but we may available of 2 nights stay any day before April 15th. In the beginning of March, the third family informed Amit of their plans to stay at the place on March 18th and 19th. At first, Amit took almost 1o days to even confirm whether a room is available or not, then he started asking for additional money to confirm the booking. When we told him that the payment was already made and as per his conditions we were asking to stay before April 15th, he agreed to refund the amount. We have been constantly following up  with him since then, but he has not yet refunded the amount, and has now stopped picking our calls or responding to messages.

While we were staying, I overheard another family also being made the same offer to stay at the place at a later date. Hope they have had a better experience than ours.

Horrible! Better avoid

This is scam
We booked 2 rooms February 2023
Manager Amit choudhary He personally called asked us to pay him booking price. 
V couldn't able to make the trip cos of sickness now he refuse to refund us

Booking scam !!! 

It was a comfortable stay for 3 nights at the Red House. Ameeth and Ashish were super cooperative and made the stay easier. Be mindful that if you are choosing the duplex room for 4 people, it only has 1 washroom. We immediately changed to 2 separate bedrooms and it made life easier (choose the green room if you have the option, it's quite spacious). The rooms don't get natural sunlight and ventilation, but you get the feel of staying in an old historic villa. Thanks to Ameeth and Ashish (super talkative but very friendly) for making the stay comfortable

100 year old property with a British feel

We were desperately looking for a hotels in Ooty during the busy long weekend.. Fortunately we found this place online.. Below is our experience.. 
Pros:
*Manager Mr. Amit and his assistant Mr. Ashish were very helpful in providing information.. 

*Prompt service.. ( we had asked for iron box and hair dryer) we also ordered for tea many times.. 

* clean bathroom with basic toiletries and clean towels

* 24/7 hot water in bathroom

Cons:
At the time of booking we were not aware that it is a vegetarian place and we can't order or bring any kind of non veg food from outside in the room.. 

* since it's not a hotel but a cottage we were not expecting buffet breakfast, however the breakfast which was served was below average.. There was hardly any option.. Second day onwards we decided to eat out.. 

* we had request for some cutlery and plates in the room and they weren't very clean.. 

Overall we had good experience, we are really thankful to Mr. Amit and Ashish for all their help and assistance..

Thank you!

My Family went there .They reached in the night and it was raining .They asked mr.Amit(caretaker) for any food ,if they can arrange .He clearly denied .After we complained to MMT ,he came to us and offered a boiled cereal and charged 250 rs for pathetic dish . everyday we had a poor service in this hotel . Would never recommend this hotel to anyone

Never Book this -Horrible & Pathetic service

This amazing place is unusual and not for those who are looking for international hotel standard accomodation. However if you are the adventurous, artsy type who is keen to get to know a different side of Indian hospitality, then I encourage you to stay at the Red House. 

Holiday Inn this is not. Old fashioned Raj era meets Marigold Hotel this may be. 

Our host helped us book a lot of onward travel on Indian trains (very complicated) and was patient with my rather difficult, hard of hearing father. 

With regards to decor - each room is unique, the communal lounge room and the dining room are quite incredible. Artefacts, books and furniture, lighting, art work ... everything is worth poring over and soaking up. Another bonus is that the cutest baby in Ooty lives here! 

HANDY TIPS: Ooty is unexpectedly cold, take jeans and a jumper or buy cheap clothes in town, available everywhere. The Red House does not have a huge amount of heating, bear this in mind. 

Breakfast is provided but the house is not near restaurants. You can order take away food though, menus are provided, vegetarian only (no meat at the Red House). You can provide your own alcohol.

Ask to look at all rooms, all have different attributes. Check you have enough bedding, it can be chilly. Down stairs great for families with teenagers.

Good for kids as there is lots of room, a garden and a table tennis table.  

Our host put us in contact wth a great tuk tuk driver, the Fernhill King, so ask for him if you need a tuk tuk!

Quirky heritage style Guest House in a quiet yet handy location

Went there --4 adults -- caretaker Mr.Amit is horrible guy. Doesnt provide any service .Provided a pathetic room . We arrived at 07pm and ask for dinner .It was raining and he asked us to go to market and get it .After many request ,he provided tasteless khichadee . Next day morning ,when we asked for Breakfast ,which was included .He provided Tasteless DOSA with no Sambhar ,which was finished after only 2 DOSA for 4 Adults .... Please do not book this hotel ,your trip will be ruined .Very pathetic service .

PATHETIC ROOM & SERVICE

2 Km outside of Ooty circle is this stay located neat the pine forest, many photogenic views available. The interior is filled wit many paintings and vintage handicrafts. The rooms are well maintained and garden available for playing. Parking is available and even bonfire is provided. The food is awesome but no non veg is allowed. The hospitality and service is good.

Homly stay

We had a 2 nights, 3 days stay at this property a month ago. Must say that the stay was worth every penny. We felt like home. Especially have to mention about Mr.Amit, the caretaker. He was so welcoming & helpful throughout our stay. The property is away from the crowded city area & hence could really enjoy the calmness of the place. Only suggestion is to improve its breakfast options. Rest all, was an entirely different & beautiful experience all together.

The Red House

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