Name: Grand Senggigi Hotel
Address: Jalan Raya Senggigi Km. 8, Mataram, Mataram, Mataram, 83355, Indonesia
Rating: 6

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Newspapers

Express check-in/check-out

Garden

Television in lobby

General

Room service

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Toiletries

Rooms

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Snack bar

Bottled water

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Sun Deck

Recreation

Parking

Free Parking on Premises

Swimming pool

Outdoor pool

Pool and beach

Massage

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Selaparang

Lombok International Airport

Grand Senggigi Hotel

Mataram

To summarise - I checked out the day I checked in, despite booking a 4-night stay.
I checked in, the pillowcases hadn't been changed (there was hair on them). They changed that and I started settling in. I spotted a spider or two lurking in corners, but it's Indonesia, so I thought not too bad. Then the cockroaches started emerging. First, reception told me to go to the mini-mart and buy spray. I actually did that, but when a few more scuttled across the bed and floor, despite my spraying, I asked to change rooms. The next room they showed me, the bed looked freshly made but when I pulled back the covers, the sheets were dirty. Room number 3 was a twin room, but the windows were jammed open so I knew bugs would arrive. Room no 4 was in the other building, finally I thought it was ok - nope, I turned around to discover a cockroach coming across the bed. The guy on reception was so nice and so sorry, but honestly, this is the worst place I've stayed in Indonesia. I checked out and left during a tropical rainstorm at 9.30pm because I was that desperate to get away.

Nice staff but AWFUL place

When we arrived the whole room smell tobacco smoke. They have not clean room after previous guests, in the table was someones food stains. In my bed sheets tobacco has burned hole there. I think someones has smoked inside to room, because I can not be here. Never come here.

Terrible

I reserve a room at this hotel only because it is cheap and there is a swimming pool, room facilities need to be renovated and more modern,standard breakfast not much choice of menu,standard breakfast not much choice of menu

just a transit hotel

It was a lovely accommodation. I would say it might be just a 3-star hotel. With decent furniture, tv channels and breakfast. But yeah, it has a pool and everything is perfect for relaxation.  Worth the price that you pay. 

Decent stay

I have visited here, i thought this is budget hotel need improve modern furniture, from outside there still good looking, but from inside not good looking, old furniture like motel, i dont have idea about toilet, i paid 265k from agoda, i get simple breakfast, just fried rice, boiled egg, tofu, watermelon, they have good swimming pool but i didnt swim there because no time...

Transit hotel bfore go to bangsal

I stayed in this hotel for a night due to my bussines trip, so this is pretty good choice if you only need place for take a bath or sleep. The staffs aren't friendly, they need training about serving the guest better! The room okay, but when I took a piece of paper, I can saw dust there! No elevator, so you have to use stairs. The breakfast menu are pretty fair.

Need improve at service

It's location is on the outskirts of Senggigi, so not good if you want to walk somewhere for dinner. Breakfast is terrible, no towels in our room, staff weren't helpful, overpriced. Rooms were old, linen was stained. 

Holiday

The rooms are not to be blamed, but the hotel is not in an optimal location. The staff does not make much effort for the well-being of the guests and also speaks very poor English!!!!

Rooms are sufficient

Contra: Not very friendly staff, bad English, seems rather unorganized. On average, an incident (which I won't explain further) unfortunately only allows for two stars.

Grand Senggigi Hotel

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Available rooms

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