Name: New d'Dhave Hotel
Address: Jalan Berok Kurao Pagang, Padang, Padang, Padang, 25147, Indonesia
Rating: 7

Air conditioning

Smoke-free property

Heating

Newspapers

No elevators

Reception desk

General

Non-smoking rooms

Room service

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Laundry

Dry-cleaning

Wake-up service

Telephone

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Parking

Beach/pool towels

Pool and beach

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Minangkabau International Airport

New d'Dhave Hotel

Padang

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

i read all the review about this hotel from tripadvisor and still give it try to stay in this hotel :) well based on my experience i would rate this hotel as average to good. The location is little bit far from the city center but the river front and the view to the mountain is actually very nice, unfortunatelly they dont build this hotel for this view. The recepcionist was very welcome and try to give their best. The room is new and clean but the material they used is cheap and in several years if they dont maintained well this will ruin easily. The breakfast is not so inspiring, just fried grissy noodle, fish deep fried in chili sauce and some bread with Jam and margarine. I was surprised by the taste of black rice pudding with coconut sauce, it was the best from their morning kitchen. The breakfast is on 4th floor and no elevator so be inspire to do sport before you eat :) . the location is i would say in the suburb of Padang City with many local restaurant and cafe's. some offer padangs food and some are javanese and other island cuisine of Indonesia.

bit far from the center

Overall not too bad, the staff are very hospitable and will do their best to make you feel welcome. But hotel management needs to do a lot of work if they want to stay in business.
It's a budget hotel that would be at the level of Ibis, Tune, favehotel or Red Planet if it was functioning properly, but it's not functioning right, and really high management is to blame.

I've never complained about so many things in a hotel, but to be fair, the staff was always helpful and accomodating. They even gave me a free room upgrade.

Let me state what went wrong:

1- Wrong hotel location on Hotels.com and linked to the wrong Trip Advisor entry. The location on Hotels.com is actually of another hotel called d'Dhave hotel, which I showed up to and the staff there didn't even speak english. Then I spent 2 hours under the rain, looking for the new hotel, and with flooded streets, I can tell you this really wasn't fun, especially when no one was answering the phone. So call well ahead before your trip to get the correct address.

2- Receptionist said restaurant closes at 10pm. When I went to the restaurant to eat at 7.45pm, the waiter said they were already closed at 8pm. When I showed him the time, he said the kitchen staff had already gone home. Pretty rude I must say. I complained to reception and the Manager in charge was quick to intervene. I ended up having a Spaghetti Bolognaise with complementary fruit dessert.

3- At 7pm, there was noise coming from the room above. Somebody moving furniture and hammering. I complained to reception and the noise did diminish but did not disappear. By 10pm, the noise was still there and i couldn't sleep. I went up to check it out, and there maintenance workers doing something on the 3rd floor. AT 10 PM!!!! I complained to reception again and the noise stopped.

4- Room was not very  well cleaned. I even found an empty cigarette box on one of the shelves. Towels were stained as well.

If you decide to stay here, make sure you tell hotel staff what is bothering you and they will make it better. But why is it happening in the first place?

One thing worth noting, this property does not accept credit cards, and it was an inconvenience for me.

Lots of Complaints!

Try to forgive this hotel its many errors. We traveled after Lebaran, the Moslem holiday that brings so many hotel bookings, so there were only 2 hotels showing availability in Padang. We took a chance on the New d'Dhave, but found that the taxi driver took us to the original d'Dhave, about 15-20 minutes taxi ride away from the New d'Dhave. It's new, but very ill conceived. We were booked into what turned out to be a basement room with only 10" of window glass at the ceiling to show we were not 100% underground. The restaurant, alas, was on the 4th floor, with no elevator. Much too much climbing for my cartilage deficient knees! The room service took 30 minutes to arrive, each plate hand carried, forgetting napkins and cutlery, and a huge gap in between the plates, so no one could every eat together with others in their room. If you want to go to the restaurant, expect to climb a lot of stairs. The advertised WiFi was broken, and it took about 4.5 hours for the internet specialist to finally just buy us time with one of the local services, since the WiFi was unfixable. Staff was very pleasant and friendly, but clueless on how to run a hotel business in a practical way. We think the staff will learn to be practical, but the design flaws in the hotel layout cannot be changed easily.

Many defects in  the early stages of operation

For solo or duo traveler who have one or two night business trip in Padang and still want to feel comfortable but in tight budget, this hotel is the right choice. It also right for semi-backpackers traveler. This hotel gives you comfortable bed (ask for a large bed), simple breakfast (nasi goreng only) with coffee or tea, good bath room, and could enjoy the TV program. The pictures in internet and reality  are in the same condition. The staffs are friendly and helpfull, you can count on them to get a taxi for you and give some simple information about city of Padang.

Comfort and Value for Money City Hotel in Style

Well kept and clean.Love the decoration.However,there was no dining area.Breakfast was served at the end of the corridor near the stairs.The area consisted of 2 tables which can sit up to 8.It was cute,though.

New d'Dhave Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment