Name: Palu Golden
Address: Jl. Raden Saleh No. 1, Palu, Palu, Palu, 94111, Indonesia
Rating: 5

Air conditioning

24-hour reception

Smoking areas

Newspapers

Garden

General

Non-smoking rooms

Room service

Cable TV

Shower

Safe (in room)

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Concierge services

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Airport transportation

Transfer

English

Languages Spoken

Parking

Business center

Meeting and presentation facilities

Business

Massage

Beauty and wellness

Location

At the hotel

Room amenities

Mutiara Airport

Palu Golden

Palu

This hotel is incredibly poorly staffed from the general manager to the chamber staff. I had been travelling in the national park before arriving so I was dirty and dishevelled. When I arrived the manager was stood outside and stared rudely, as though we were scum. I assumed he was a customer ans stared back to challenge him. Eventually he smiled at me. When I went to reception, I was shocked to realise he was the manager.  My guide was trying to check me in and to show him a copy of my identity card. He was refusing and rudely insisted on seeing my passport. I have Indonesian residency and my card is enough  there is no reason under law for him to need my passport. It is not just that he did this, but how rude and superior he was when he did it. This is not the way to treat guests. I will admit to being rather scathing with him and after a little while he became obsequious, dropping his superiority. 
What is most ironic, about this is that the hotel room they gave me was dirty and exceedingly poorly maintained.
I found hairs in the bed and insisted they change the sheets. The door of a cupboard fell off when they did this. The maintenance people's solution was to hold it in with a piece folded up paper so it fell out again an hour later. One of the plug sockets did not work. The chair in the room was so filthy the arms were black. 
I am afraid as the manager had been so snobby and rude, I took some delight in making him come and see everything and forcing him to fix it. If he had been nice I probably would have stopped at the sheets. 

Anyway, long story, but I would not stay here again if I could avoid it. And the owner should fire their incompetent manager who spends far more time making himself look good and standing around intimidating guests than doing his job and supervising his staff. 

In covid times in particular - it was not like he had many guests. 

Appalling - incompetent and rude manager

Location by the beach wheremstalls and musicians makemfor a fun evening. Rooms very large. They even let me walk in the day of the eclipse. AC a tad weak for a large room,but the service and good food in theirmrestaurant made up for everything. Usually Rp. 700,000 pers night, it was Rp. 1, 000,000, or 10/13 of $100 due to the eclipse celebration. Worth it! Live organ and singer in the restaurant. Mellow, not raucous. Will stay there when I return to dive in August. Speaking Indonesian helps.

Good service, decent rooms and facilities

Being the first star hotel in town, Palu Golden own the strategic location near Talise Beach, but also maybe have the oldest hotel building in Palu. Their staffs are quite helpfull, wifi is okay, but still can't help other things : cleanliness is poor, interior and exterior hotel is uninspiring, aircon in the meeting room near receptionist didn't working well, pool is not so well in maintenance.

Palu Golden

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Payment