Name: Hotel Merpati
Address: Jalan Imam Bonjol No. 111, Pontianak, Pontianak, Pontianak, 78112, Indonesia
Rating: 6

Air conditioning

24-hour reception

Smoke-free property

General

Room service

Shower

Wardrobe/Closet

Toiletries

Rooms

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Free parking

Parking nearby

Parking

Location

At the hotel

Room amenities

Supadio International Airport

Hotel Merpati

Pontianak

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I choose this hotel for a bathtube. I never expected the very unpleasant and offensive experience from Merpati Hotel Pontianak. 

I stay with them for two nights. They were not offering us an help to take our luggage to our room. Since there is no elevator and they put us in 3rd floor, I think it best to offer your guest some help. 

The room was dirty, the floor was cover by dust and the bed linen is full of spots also holes from cigarette ashes. The bathroom condition was not that far from the room itself. The sink leaking and the water was green. The breakfast had no many of choices, only rice, chicken something and fried noodle. All the food was greasy. I don't took my second day breakfast and choosing order some nasi padang from outside. I cannot imagine how I survived. 

The unpleasant moment is not over yet. At the last night, we were so hungry and want to order some food. No one picked up the phone like they were not put the right way the phone to avoid the call. So we call the reception to having information about the restaurant open hour, they said they didn't know anything about it. As I remember, the front office is just next of the restaurant and they work for the same hotel I guess. So they suggested us to go down and order by ourselves. 

I went to the front office to check for the second time that the restaurant still open and some old guy just putting his finger to the restaurant. That was rude number one. 

The rudeness is not over yet, some old lady with a green hijab and big glasses take my order. When I asked her about the Nasi Goreng Merpati, she only answer me as it is a fried rice. For godsake I know what it is. I asked for a tailored menu and she only shaken her head. I assume she cannot speaks Bahasa Indonesia. For your information they charged 30K IDR for greasy and tasteless fried rice. 

In the next day, someone from the front office called us and asked us to check out rudely and not offering to take our luggage down. I couldn't stand their rudeness anymore so I thrown away my key card to last night rude lady's face and hopping the hotel just close for business. 

Rude hospitality. Hopping close for business. 

I stayed at the hotel because it is the closest hotel to Fac of Forestry, Untan. I went there for a brief field research. I first went to the economic hotel, which was the building situated long behind. I quickly changed my mind and asked to move to the regular one. 

I took the superior room, cost about Rp. 220,000/night after disc and tax. First of all, I am allergic to cigarette, so I noticed the smell was quite obvious to me. I ordered nasi goreng from their kitchen, noticed that it's not new but most probably came from the leftover breakfast and soon after I got the worst Vertigo ever.

They didn't have bottled water, but the reguler one boiled from the kitchen. I checked the room, it seemed like that they almost never cleaned it properly. Dust was everywhere, I couldn't find Electric socket to recharge my laptop or my mobile, so instead I took one used by the fridge.  

They didn't have toilette paper, so I had to ask them. No shower drapery, that was very odd to me. I could see the pipe sink was broken, and they mended it with old dirty fabrics. There were few cockroach running around, I could not catch them. Pretty soon I decided, I must change hotel. 

Furthermore, I could hear noises, people talking from outside my room. They were fixing, or renovating the hall, and I could hear the guys were laughing, screaming with one another. It was 8AM in the morning. 

Overall, I'd say, NO to this hotel.

Shady, noisy, dirty. cocroach everywhere, smells like cigarette, with minimum facilties.

I've been on this hotel for more than five times and I didn't see any significant changes they had made especially on their services, the reasons that I still choose this hotel because they had provided a well-standard of amenities. When we arrived at the entrance, the security didn't greet us well and without any smile on his faces, just opened the door and said 'welcome' without any 'proper welcome' service. When we're looking for the rooms at the reception desk, the old woman who is the receptionist stared at us from top to the toe and it was awkward for us. When we already hold the room's key, the bell boy was the 'good one' they had. He accompanied us heading to our rooms, brought all of our suitcases with smile, and kindly deliver the guidance whether if we'd like to make a call for room service or asking for further assistance. The room was comfortable enough to stay, it also has minibar on each room, the nightmare came when we set the temperature of hot shower, trust me, the water was too hot and could burn your skin. The good things they had were the room service menu which offers many kind of menus on affordable prices, but they breakfast they serviced for us wasn't tasty and I think it could be classified 'horrible'. Overall, this hotel is the best choice when you're trying to look for accommodation with less budget.

Hotel Merpati

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment