Name: Grand Hotel Fermoy
Address: Ashe Quay, Glounthaune, GLOUNTHAUNE, Ireland, Fermoy, Fermoy, Fermoy, 0, Ireland
Rating: 7

24-hour reception

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Cable TV

Hairdryer

Shower/Bathtub

Shower

Toiletries

Rooms

Iron and board

Ironing

Laundry

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Restaurant

Packed Lunches

Meals

Internet access

Internet

English

French

Languages Spoken

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Babysitting and childcare

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Cork Airport

Grand Hotel Fermoy

Fermoy

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Just eaten in the restaurant and although the food was below par the waitress ( tara I think) was incredibly friendly and helpful. 
She really would be suited working in a high end establishment as she was the shining light at this hotel

Sean

Hotel smells and is run down and should be overhauled.  The smell is giving me a headache!  I would rather stay at a B& B nearby.  It is disgusting!  You have to go to the bar to get checked in.  No lift that I noticed.

Worst Stay We have Had In Ireland

Had my 50th birthday here with my family yesterday though the 16th of June and had a lovely meal. The staff were great and the food was lovely. The only thing myself and one of my sons would say is that there was a bit to much gravy with our lamb shank but overall the food was lovely and the service was very good. 

50th birthday 

Just left the restaurant in this hotel and I must say I have never experienced customer service like this.
They advertise the award winning cocktail. Asked for one and was told that the person is not working tonight. Only one person can make a cocktail?
Waitress who took the order came out with the main course, stood at the top of the table and shouted chicken, then just plonked the plates down. Was like a fastfood establishment.
Once we had finished the main course there was cups and saucers placed in front of us. I mentioned that no one had ordered tea or coffee and she replied well you are having the christmas menu. Explained that we ordered from the a la carte menu and we didnt have dessert yet. Cups were left on the table. Asked for the dessert menu and I was handed four menus. Which I had to hand out. 
Nothing was cleared from the table. Starter cutlery was still on the table. Asked for the bill three times. Only times the waitress smiled was when they all sat at a table in the restaurant together during service.
When paying the bill which I had to go to the bar to pay. I was asked was everything okay. I said the food was fine but the service was shocking. And got the reply well we are really busy tonight. 
Will not go back.

Shocking customer service

I was working in the area and was staying in a nearby B&B. I called in to get an evening meal. I went for warm beef salad. When it came the beef was clearly reheated and served in unappetizing large chunks. While the salad was ok, the meat was inedible: certainly not freshly cooked, almost black in colour, stringy, impossible to chew and tasted very unpleasant.
When asked how it was by the barman I was truthful: it was inedible. In fairness I was charged only for the pot of tea I'd had, but I'd rather have paid my money and had good meal. 

Not a good experience 

I called in recently for lunch.  The bill for food and drink came to €17.20.  I gave the server a €20 note and he trousered the change. Not a good introduction.  I would have left a tip but it's nice to have a choice!

Short changed

Visited The Grand this evening and didn’t find the prices on the menu one bit “Grand” very pricey indeed. ...€6.50 for this “Garlic Bread” = Daylight robbery. (As you can see I’ve taken two bites of my starter before thinking to take a photo!)

Grand Hotel Fermoy

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