Name: Hotel Liù
Address: Via Italica, 48, Camaiore, Camaiore, Camaiore, 55041, Italy
Rating: 7

Elevator/lift

Smoke-free property

Garden

Terrace

Reception desk

Electric car charging

General

Safe-deposit box

Luggage storage

Services and amenities

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Parking

Meeting and presentation facilities

Conference Hall

Business

Pets allowed

Pets

Location

At the hotel

Arena Garibaldi

Pisa Baptistry

Piazza dei Miracoli

Cathedral of Pisa

Leaning Tower

Orto Botanico di Pisa

Knight's Square

Pisa Royal Palace

Santa Maria della Spina

Medici Palace

Museo Nazionale di S. Matteo

Giardino Scotto

Pisa International Airport

Teatro San Marco

Fortezza Nuova

Fortezza Vecchia

Palazzo Comunale

Piazza della Repubblica

Parco Pertini

Port of Livorno

Cathedral of Livorno

Palazzo Grande

Sinagoga Ebraica

Livorno Aquarium

Museo Civico Giovanni Fattori

Terrazza Mascagni

Museum of Mural Painting

Palazzo Datini

Palazzo Pretorio

Hotel Liù

Camaiore

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It s a little noisy at night, because of a trafic. Otherwise it s a nice hotel, breakfast was good, also rooms and bathroom. It is near the sea, restaurants and shops. It has a nice garden. Staff is friendly, coffee was very good.

Ok hotel

NEVER STAY AT THIS HOTEL/USE BOOKING.COM
I am beyond upset with how both Hotel Liu and Booking.com has handled my situation. At this point I am not sure who is to blame, but one of these two companies MUST correct their mistakes that have now taken several months. 

Please read this, as it will share some light about how these two companies conduct their business:

On June 15th, my boyfriend and I tried to book a 3 night reservation at Hotel Liu through Booking.com. After putting in all of the details, including names, credit card information, email, etc. and pressing submit the page went blank. No confirmation email was sent and no text alert from my bank (Bank of America) came through. I mention this because when I make large purchases outside of the U.S. I get a text alert. At this point we believed that this attempt at booking had not gone through. We even called Hotel Liu to check if they got our reservation, but there was no response. The next day on June 16th we tried again with a Hotel Nuovo Tirreno (again on Booking.com, kicking myself now for trying a second time with them) This transaction definitely went through because I received a text alert from my bank to confirm that this was in fact me, then I received the actual confirmation email in regards to Hotel Nuovo Tirreno. Then another email was sent to me that said the credit card was invalid and our reservation would be cancelled in 24 hours if the credit card wasn’t updated. I updated it right away and then received yet another email saying that it was updated successfully and that Hotel Nuovo would be expecting us. Then a day later I received another email saying the reservation was cancelled because I hadn’t updated the credit card (but I did as I just mentioned before.) Because of this second situation I decided to go to Hotel.com where I successfully booked Hotel Maita, no issues. It was a lovely hotel and experience through Hotel.com, moving forward I will always use them. 

We were at dinner and my boyfriend received a call from Hotel Liu asking us why we haven’t arrived for our reservation. We explained that we had tried, but we never received any confirmation email or texts alerts, or even a phone call back from this property telling us our reservation was successful. At this moment I checked my credit card app and there was a $315.25 charge for this Hotel Liu. Although we explained over the phone what happened and there was no way we knew about this and cannot be charged for this we went to he actual hotel itself. The man we spoke to was different from the woman who had called us on the phone. He told us that we needed to contact Booking.com as it was not the hotels fault but the company we used to find them.  HOWEVER, my bank transaction said Hotel Liu, NOT Booking so it was in fact them that charged my card. Also he said that we were charged for a “no-show” but the reservation was for three nights. Why charge us all 3 night? If we didn’t show up the first night they could easily sell the same room they had for us on the other two nights, right? We deserve to be refunded for ALL three nights considering WE NEVER KNEW there was a transaction. 
The following two days were filled with phone calls and messages to Booking.com. We called their customer service line and were asked to provide the reservation number, THIS WAS THE WHOLE ISSUE. We couldn’t provide it because we were never sent it! They continued to tell us without that confirmation email they were unable to help us. If we had that email it wouldn’t be an issue in the first place! We spoke to 4 different customer service people for Booking.com each asking for that reservation number which we couldn’t provide (by now everyone reading this knows WE NEVER GOT THAT EMAIL) We were told by Customer Service to try messaging Booking.com on their website. We did this, explained yet again our situation, and didn’t hear a response. Waited 24 hours still no response. We sent the same message again on the website. Finally we heard a response! They apologized we were experiencing problems and then proceeded to ask for the booking reservation number so they could help us further. I wanted to scream, but I kindly responded that I was unable to provide that number because there was no email confirmation and that I am getting a little tired of explaining myself. Then, another email comes and says that I want to dispute the charge with Hotel Nuovo Tirreno, I am going to remind you that this was the second hotel we tried. And there never was a charge because the credit card was apparently invalid and then they cancelled my reservation. So I responded again saying NO this is not the reservation I am referring to, but rather Hotel Liu. I’m sure you can guess the next email was asking me to provide the reservation number for Hotel Liu. At this point I DID scream. Finally after countless messages to them we received a phone call from Booking.com. He basically told us that it wasn’t their fault and it’s possible that a wrong email address was provided and that’s why we never received confirmation. He said he would try contacting Hotel Liu and ask them to waive the fee they had charged. A short while later we received another call from a different man saying that Hotel Liu would not be refunding us the $315.25 because it was “probably the fault of a wrong email and couldn’t resell the room that was reserved. They said there’s nothing else they could do. There is something-refund our money. Booking.com AND Hotel Liu were not taking the responsibility. 

Since neither of them were acting professional I decided to go to my bank and dispute the charge. Bank of America was great and immediately put in my claim. They felt it was the fault of Hotel Liu because they were the ones who actually charged the card therefore having the ability to refund. Around the middle of July I saw the claim was successful and I had a refund of $315.25. I thought my problems were over. 
Today I checked my bank statement and there’s a balance adjusted charge of $315.25 from Hotel Liu. When will this nightmare end? Hotel Liu or Booking.com please work it out between the two of you because for now I think it’s the both company’s fault. You must justify this. Until you do I am telling every family member, friend, an neighbor to NEVER use/stay at your location. This situation has been absolutely ridiculous from start to finish. Do something. Save your company. 

Hotel Liù

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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General

Services and amenities

Meals

Internet

Parking

Business

Pets

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Paid on the spot

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