Name: Borgo Santinovo
Address: Località Santinovo, Colle di Val d'Elsa, Colle di Val d'Elsa, Colle di Val d'Elsa, 53034, Italy
Rating: 9

Heating

Garden

General

Family room

Rooms

Safe-deposit box

Services and amenities

Spanish

English

Italian

French

Languages Spoken

Barbecue grill(s)

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Pool and beach

Family/Kid Friendly

Kids

Pets allowed

Pets

Location

At the hotel

Piazzale Michelangelo

Pitti Palace

Ponte Vecchio

Uffizi Gallery

Palazzo Vecchio

Piazza della Signoria

Basilica of Santa Croce

Cathedral of Santa Maria del Fiore

Piazza del Duomo

Medici Chapels

Academy Gallery

Firenze-Peretola Airport

Pecci Contemporary Art Museum

Museo del Tessuto

Castello dell'Imperatore

Santa Maria delle Carceri

Palazzo Datini

Monash University - Prato

Galleria Comunale e Museo Civico

Palazzo Pretorio

Museum of Mural Painting

Duomo di Prato

Museo dell'Opera del Duomo

Parco Pertini

Piazza della Repubblica

Museo Civico Giovanni Fattori

Fortezza Nuova

Cathedral of Livorno

Palazzo Grande

Sinagoga Ebraica

Palazzo Comunale

Terrazza Mascagni

Teatro San Marco

Livorno Aquarium

Giardino Scotto

Museo Nazionale di S. Matteo

Medici Palace

Port of Livorno

Fortezza Vecchia

Santa Maria della Spina

Knight's Square

Pisa Royal Palace

Orto Botanico di Pisa

Cathedral of Pisa

Leaning Tower

Arena Garibaldi

Piazza dei Miracoli

Pisa Baptistry

Borgo Santinovo

Colle di Val d'Elsa

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Hard to find, unable to use, I will never use AgriTurismo again.  My wife and I lost several hours and much stress to relocate from my planned stay to a different location a long way from my planned activities.

I don't understand why the confirmation was sent in a private pdf without any searchable information or link back to the original AgriTurismo "id"  or why a simple welcome or reminder email was not sent 24 or 48 hours prior to the stay as I a received from the dozen other bookings I made during this Italy trip.

Now that I was unable to use the booking due to these communication issues, I am emailed daily demanding payment for a stay that I could not use.  I would have used it but it was impossible to find during the several hours I searched.  I finally gave up and used a different hotel only to be contacted 8 hours after check in time as to why I had not arrived.

Here is my story:
Booked via AgriTurismo.  The booking was identified as a 4 digit id.  The reservation was only in a pdf that was not set for searchability nor referred back to the 4 digit id.  Therefore, it had no searchable information related to the original booking on AgriTurismo.

Once we arrived, we no longer could find the location or 4 digit code online.  Yes, the 4 digit code no longer pulled up the location.  Without searchability for the pdf, we could only find the AgriTurismo email and the 4 digit id. 

We tried city, date of stay...nothing returned because all information was hidden in the pdf with no searchability.  The email that sent it didn't refer to the 4 digit code, the location, nor the date of stay.  This is "too much privacy" as it prevented us from finding the pdf amongst my large collection of emails on a smart phone while growing increasingly alarmed that our arrival had only resulted in us driving to the center of town.

Most locations would send a 48 or 24 hour reminder.  Not here.  We received a message via What'sApp...something I hardly use 8 hours after our "arrival."  By that time, we had given up on the location and fortunately found a second booking.

Guess who we met there?  A 2nd couple also lost and looking for an AgriTurismo location and unable to find it.  In speaking with our friendly host, he stated that he frequently takes in strays from AgriTurismo.

After that we received no further communication from the location but a daily email bill from AgriTurismo.  No...I won't give that company my personal information given the damage done to International travelers.  Nor will I use them again.

The location looks beautiful.  A simple welcome email such as  I received from the 12 other bookings I made during this trip sent a day prior to my arrival would have resolved the issue.

I am sure the host was unaware of the awful infrastructure AgriTurismo provides.    Now that we know the name due to the What's App and billing communication, we can find her location on other websites.

This experience was traumatic as an international traveller.  There was no phone number or address provided in a way that was linked to our booking.  I suggest adding a welcome email 24 to 48 hours ahead of anticipated arrival for future visitors.

Please note, after explaining this to our host, we have received now a daily communication demanding payment despite the position we were put in.

Therefore, you might wish to consider what you will face if you have difficulties with this location like we did.

Absolutely stressful experience.  Will not book here or via AgriTurismo again.

Just the best place and wedding venue in the world.
Elizabeth and her team have this absolutely nailed. The mot relaxing and restful place to stay. The food is superb and a real taste of Tuscany.
A++++++

Wedding Venue

The first part of the holiday we spent at Borgo Santinovo. We have experienced a wonderful place with outstanding hospitality. All the wine and food we had served these days was absolutely delicious and everything was grown and processed on their own farm. We would definitely recommend a visit and we will definitely be back! Thank you for your hospitality and all the good food and wine!

Wedding and Vacay

We booked Borgo Santinovo for a whole weekend to celebrate our wedding with our friends and family. 
The location is absolutely amazing and the staff is helpful and super friendly. Their goal was to help us have the most amazing wedding and they achieved it! Nothing could have gone better and the food was fantastic! 

Ellinor & Andrea

Dream wedding!

Spent a long weekend at Borgo Santinovo with my husband and my 11month-old baby. The building complex itself needs an upgrade, when it comes to installations etc (especially bathrooms!) and as you could expect in an old house; the noises from the neihgbouring rooms can be VERY well heard, even during day time.
The price-quality equation worked quite well; the place is beautiful and close enough to reach all interesting sites and nearby villages within 30min. drive.
Breakfast, at least in our booking, was paid a part (6€/person), but I would highly recommend it as there are no nearby coffeeshops to start your day elsewhere. Besides, the breakfast was quite a nice surprise; plenty of choise and happy faces of the staff (I personally can only bear any faces by my second cup of coffee).
Unfortunately the swimming pool was not "open" (read: cleaned and conditioned) yet, as in April the weather can still be a bit chilly, and it's still not high season in the Toscana countryside.
However, highseason or not, DO ALWAYS make a booking to restaurants you want to try as most of them are fully booked, even in April. Staff is very helpfull and willing to help with this kind of arrangements.
All in all, the helpfulness and kindness of the staff is what I most value in this particular hotel. (One of them actually drove with us all the way to a restaurant one day, as we were a bit late for lunchtime and all restaurants nearby were closed or fully booked).


Beautiful place, kind staff, needs an upgrade of installations

We attended a wedding here. The compound it beautiful, hostess Lorella and her team does everything to make your stay as pleasant as possible. And she makes delicious food. Would recomend this for anyone looking for a quiet, yet accesible agriturismo place. A perfect place to explore Tuscany.

Wonderful host Lorella, perfectly situated and a wonderful place to attend a wedding

Borgo Santinovo

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