Name: Pensione Canada
Address: Borgo San Lorenzo 14, Florence, Florence, Florence, 50123, Italy
Rating: 7

Smoke-free property

Heating

Newspapers

Express check-in/check-out

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Room service

Family room

Rooms

English

Italian

French

Multi-language staff

Languages Spoken

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Duomo

Battistero di San Giovanni

Cathedral of Santa Maria del Fiore

Giotto's Campanile

Medici Chapels

Piazza del Duomo

Piazza della Repubblica

Museo dell'Opera del Duomo

Bargello Museum

Academy Gallery

Piazza della Signoria

Santa Maria Novella Basilica and Museum

Palazzo Vecchio

Uffizi Gallery

Ponte Vecchio

Galileo Museum

Firenze Santa Maria Novella

Basilica of Santa Croce

Pitti Palace

Piazzale Michelangelo

San Miniato al Monte

Boboli Gardens

Firenze-Peretola Airport

Pecci Contemporary Art Museum

Museo del Tessuto

Castello dell'Imperatore

Santa Maria delle Carceri

Monash University - Prato

Galleria Comunale e Museo Civico

Palazzo Pretorio

Duomo di Prato

Palazzo Datini

Museum of Mural Painting

Museo Nazionale di S. Matteo

Medici Palace

Giardino Scotto

Knight's Square

Arena Garibaldi

Cathedral of Pisa

Leaning Tower

Pisa Royal Palace

Santa Maria della Spina

Orto Botanico di Pisa

Pisa Baptistry

Piazza dei Miracoli

Pensione Canada

Florence

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

What an amazing hotel, especially for only being 1 star! Perfect location, literally 2 minutes walking distance from the Duomo. The hotel was very clean and comfortable. Only downside is that there's no A/C, but with the fan on and the windows open it wasn't bad at all. The staff was very nice and the owner was the sweetest woman ever! Would definitely stay here again!

Perfect location and amazing staff!

Location is great, very central (if the room faces the street, you may need earplugs to block out the street noise). The lady who claims to be the owner has zero hospitality skills. When I asked for a fork and bottle opener she refused to give one so I think the word hotel is incorrect to use, as the hotel does not provide anything other than rooms. So many rules from the owner! She was even trying to tell us that we are not allowed to drink in the room as someone in the past spilled wine on a wall. We had a room with shared bathroom which wasn't a problem, the bathroom was clean. There was no wifi there what makes planning your activities difficult

Bad service,no WiFi, amazing location

Amazing location near train station & Duomo. Host was lovely but for a hotel she was quite in our face - like every time we left she came out of her office.

Cons: 

X So many rules from owner!! We couldn’t even move a lamp. Made check in process lengthy. 

X Entrance is so close to rooms, walls are thin so you can hear EVERYTHING - people talking, doors unlocking/slamming & owners footsteps when ringer goes off.  

X No AC means window has to be open letting about 20 mosquitos inside your room 

X No wifi !! Makes planning your activities and rest of your trip difficult

X Communal bathrooms were not made clear on booking site

X Front door is very hard to find on the street. Wish we had received instructions prior to arrival. 

All this was annoying but we chose this hotel for its price so was wasn’t such a big deal.

Avoid if possible 

I booked two nights at their hotel, but our train was late and they refuse to help us to check in after 9pm. This morning , I see on the booking they canceled our two nights booking directly without asking us.I should still have one night at their hotel. And our money cannot be refund. I cannot even make a comment on the booking.And during the conversation with them , they are very rude to us. Keeping blaming us all the time without any sympathy. But they did not tell us this policy until the day we arrive. And I just cyied because  they really hurt me. This is my first time to florence and I tell myself I will never come here again.
Following picture is the whole conversation between me and the hotel.

CANCELED MY BOOKING WITHOUT A REFUND！

On the morning I was supposed to arrive the hotel contacted me to say that the card I had used to secure the booking (weeks before) had been declined and I should make another method of payment before 3pm, I was due to arrive at 1:30 so I told the hotel I would pay on arrival but the card shouldn’t have been a problem! They insisted I change cards through booking which I did. 

Upon arrival in Florence at 13:30 I received a message telling me they had cancelled my booking and refused to answer any of my calls. I was left with no hotel and had to find one in the moment which was very difficult as it was a weekend booking! When I did finally contact the hotel the lady was extremely rude and also insulted me. An awful experience with the rudest of staff

Pensione Canada

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Languages Spoken

Kids

Pets

Policies

Check-in terms and conditions

Additional information

Payment