from 22,458 ₽
Average
What was bad
I booked this hotel because of these points: 1. location: proximity to the train station 2. 3 stars and good rating 3. the breakfast was described as "extremely good". In reality... Yes, it's close to the train station. 5 minutes maximum. But for the rest... The room was terrible, poor, dark, with the strong smell of tobacco. When I asked if they can change a room, the hotel manager told me: "You've booked a room, you've got the room. If I changed the room for every client who is not happy with it, it would have been a mess. It's not my problem." So I got it: 1. many clients are not happy with their rooms. 2. client's demands are not a problem for the manager. Well, I got used to the conditions. Thanks to the cleaning managers, they cleaned the room every day and changed the towels. The breakfast was... Surely not "extremely good". But normal. Some croissants (from the supermarket I guess), some bread, always the same ham and cheese, flakes, jam and some fruit. The great location and unbelievable beauty of the city made me tolerate the rest. But there is much to be improved in this hotel. And I would begin with the manager's attitude to the word "service".
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Santa Maria Novella, Via Della Scala 49, Florence
Location
A great option for a journey on a budget - hotel «HHB Hotel Firenze» is located in Florence. This hotel is located nearby from the city center. You can take a walk and explore the neighbourhood area of the hotel — Santa Maria Novella Basilica and Museum, Medici Chapels and Battistero di San Giovanni.
At the hotel
Spend an evening in a nice atmosphere of the bar. Want to be always on-line? Wi-Fi is available. The tour assistance desk of the hotel will help you book an excursion. Accessible for guests with disabilities: the elevator helps them to go to the highest floors.
Additional services that the hotel offers to its guests: a laundry, dry cleaning, a safe-deposit box and a concierge. The staff of the hotel speaks English, Spanish, Italian, Russian and French.
Facts about the hotel
Type of electrical socket
Type C
230 V / 50 Hz
Type C
(grounded)
230 V / 50 Hz
Type L
230 V / 50 Hz
Number of rooms
44 rooms
General
Rooms
Accessibility
Services and amenities
paid for separately
paid for separately
Meals
Internet
paid for separately
Languages Spoken
Tourist services
Business
Kids
Pets
Check-in |
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After 14:00 |
Check-out |
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Until 11:00 |
A cleaning tax is not included in the reservation price and is payable separately at the hotel.
Mandatory gala dinner fees may apply at Italy hotels. Guests should contact the hotel directly for more information. **Mandatory Fees and Taxes** You'll be asked to pay the following charges at the property: A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age. We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book. **Fees** The following fees and deposits are charged by the property at time of service, check-in, or check-out. Self parking fee: EUR 20 per night Pet fee: EUR 15 per pet, per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. **Know Before You Go** All guests, including children, must be present at check-in and show their government-issued photo ID card or passport. Cash transactions at this property cannot exceed EUR 2999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation. One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 15 May. |
In cash | By bank card |
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In the currency of the hotel — EUR |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru |
Average
Based on 340 reviews from guests around the world
Cleanliness
5,2
Hygiene products
Location
8,7
Meals
Value for money
5,3
Room
4
Service
5,2
Wi-Fi quality