Name: B&B Palazzo del Centro
Address: Via degli Antoglietta 19/a, Lecce, Lecce, Lecce, 73100, Italy
Rating: 7

Air conditioning

Smoke-free property

Heating

Ticket assistance

All Spaces Non-Smoking (public and private)

No elevators

General

Non-smoking rooms

Soundproof rooms

Fridge

Family room

Minibar

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Bathrobe

Toiletries

Rooms

Accessibility features

Accessibility

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Bottled water (at extra charge)

Kettle

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Italian

Languages Spoken

Tour assistance

Tourist services

Bike rental

Recreation

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Babysitting and childcare

Kids

Pets allowed

Pets

Location

At the hotel

Room amenities

Brindisi Airport

B&B Palazzo del Centro

Lecce

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This place is AWFUL. There weren’t a few things wrong, it was pretty much everything. Here’s a list:

1. No WiFi. (The router isn’t even configured)
2. No parking. You’ll simply be led to a public parking lot. 
3. Breakfast consists of one coffee and croissant only, at a restaurant, 5 minutes away. You must have a hotel coupon, we were not given any at check in (we had to wait each morning for the hotel lady to bring them to us?!) Trust me when I say, the restaurant isn’t fond of visitors from this B&B. In another post, I read they’ve asked the hotel to stop sending their guests. I’m sure that is entirely true!
4. There is no one waiting for you when you arrive, so don’t ring the bells! You have to scramble and call all the phone numbers associated with the hotel on Google, booking.com, etc in hope of reaching someone. We waited outside for 1 hr with two small children.
5. Bedsheets only. No quilt or blanket. My daughter used a towel as a blanket. 
6. New towels with plastic attached, never been washed. 
7. Broken shower. Company acted as if it just broke yesterday, although the hardware was removed. 
8. Unfinished electrical and water boxes, unfinished lighting.
9. Asking for cash upfront and expecting it, versus changing our credit card. We pushed back and all of a sudden we could use our card, after several attempts to lead us to a Bancomat. 

While the hotel employee, Michaela, tried her best to accommodate our issues it was an absolute disaster. DO NOT book this hotel and not expect exactly the same. They need to get their act together and based on other posts and local merchants familiar with the constant complaints, the hotel owners do not care at all. The ONLY thing in favor is the location. ONLY. 

DO NOT STAY HERE!

5 reasons you should avoid this Bed and Breakfast which is rather only bed:

1. The owner/manager lacks basic customer service skills and he doesnt care about his guests. One day before I arrived in Lecce I received an email in my email account addressed to a different person. When I called him to inform him about my arrival he didnt seem to know that I booked one of his room. When I arrived in Lecce he was still asking from which website I booked the room!

2. He doesnt use/have credit card machine! Although in the website states clearly that credit cards are acceptable he found an excuse that the machine was broken! He asked for cash, he took them and he didnt give us a receipt. Two days after I whatsapped him for receipt, he claimed that he sent it by email but I doubled checked my email even my junk mail and still as Im writing the review I havent received the receipt.

3. The property has no reception. You have to take the keys from the nearby cafeteria in central square which is also the breakfast place. Lecce is not London to navigate easily especially if you are a first time visitor.

3. Breakfast is served in the aforementioned cafeteria which is 5-7 minutes on foot. You have to present coupons and you get only one coffee and one croissant ( in Lecce coffe and croissant cost maximum maximum 5 euro!). The type of breakfast was not mentioned in the website!

4. Parking!!! Yes you need definetely a parking place especially in the tiny narrow and busy streets in the historic center. He promised us to give as a registered pass! I stayed 5 days in the property and Im still waiting for the car pass! Reminder almost every day to him. On the last day he said that the car pass was left in another guest's car.

5. The bedroom's interior is cosy but the furniture is minimum, not a single table to put your luggage. The tiny balcony it was dirty like hell from bird droppings ( see pictures). When it comes to the internet it didnt really work well. We whatsapped him to fix it but he didnt.

The guy took for five days 520 Euros (!!!) we saw him the first day when we gave him the cash and then he dissapeared. He has a certain attitude, he thinks that he is clever, he lacks basic communication skills, in all our requests he lied to us (very bad). It seems like a kind of fraud. Strolling the Lecce streets afterwards we found out that there are numerous B&B! Check them and good luck! 

B&B Palazzo del Centro

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