Name: Guest House Urbana
Address: Via Urbana 12 C, Rome, Rome, Rome, 00184, Italy
Rating: 6

Smoke-free property

General

Luggage storage

Services and amenities

Free Wi-Fi

Internet

Airport transportation

Transfer

Pets allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Cavour

Repubblica – Teatro dell'Opera

Termini

Rione Monti

Santa Maria Maggiore

Column of Antoninus Pius

Capitoline Hill

Villa di Massenzio

Termini Railway Station

Colosseum

Roman Forum

Trajan's Forum

Arch of Titus

Arch of Constantine

Villa Medici

Trevi Fountain

Capitoline Museums

Altare della Patria

Piazza Venezia

Pantheon

Spanish Steps

Piazza Navona

Villa Borghese Gardens

Piazza del Popolo

Piazza Bologna

Vatican Museums

Rome Ciampino Airport

Leonardo da Vinci Rome Fiumicino Airport

Guest House Urbana

Rome

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed in Guest House Urbana for 3 nights. Location is perfect for the Coloseum, the Palatino and not far from the Pantheon, Trevi fountain and the other must sees! We had a lovely stay and our host was great, very responsive and the room was kept clean. Only downside is that it was a bit noisy in the evening due to the guest house being in a residential area, but apart from that it was great!

Perfect for a weekend getaway!

Very surprised, Nice building, Nice room easy To find. 
Big room for 3 girls.
Nice designed.
Couldn't expecte better for such a low price.
No noise during the night.
Bathroom very clean.
Well placed in town closed To train station and Colisée. 

Amazing 

We had a lovely experience in guest house urbana which is located very close to termini station. The rooms were very nice and clean. The only problem that it is located next to black market (the best place in rome i think to drink) and sometimes it can be quiet noisy during nights. 

Nice decorated rooms

I booked Guest House Urbana for 4 nights as a gift for my husband's birthday. We were scheduled to check in late and, having run a hotel myself, I understood the late check-in fee. Shortly before we arrived we got a message informing us that the previous guest had not checked out and so our room was not available. We were told that other accommodation had been arranged. When we arrived at the guest house a lady who spoke no English tried her best using a translation app to explain to us where we were going. She took us to a small dingy apartment, it was clean but it felt damp, the bed was very uncomfortable and the toilet didn't always flush. At first I was OK with being reaccomodated as I know that these things happen sometimes, but I was not happy with the alternative they provided or having to interrupt our day to move back to the guest house the following day. 
The next day we moved our luggage to the guest house. We were greeted by the same woman from before who we now realised was the cleaner. She showed us to our room and pointed to hair all over the floor, indicating that she had not had time to sweep/mop yet. "No problem" we said, she was obviously very busy and she said she'd finish the room by the time we got back. We returned late afternoon and there was still lots of hair on the floor. I contacted the person who had messaged me earlier to explain that we were disappointed with the service so far and that we didn't think we should pay for the first night in the dingy apartment. He responded rudely telling us we were not being fair, that we should be grateful we didn't have to sleep on the street. The cleaning lady then knocked on our door, phone in hand, crying. She had clearly been scalded by the man I was messaging regarding the hair on the floor. How she's expected to clean the rooms, check-in guests and stay for late check-ins is beyond me. During our 4 nights I did not see anyone else working there or helping her. Eventually the man messaging me informed us that the owner agreed to reimburse us 50% of the first nights stay. 

One great thing about this place is the location, right near the Colosseum and the main station. In terms of the room it was OK for the price, spacious with nice big windows. However, the air con was intermittently working, sometimes there was no hot water, the shower door was repaired with masking tape and dont even think about looking at the pillows inside the cases... 

After complaining to the man via booking.com messages and receiving the reply we did, we didn't feel like we could raise the other issues we noticed. He clearly doesn't take feedback well, and he's not even the owner. You can see for yourself the defensive comments he  writes on reviews on booking.com demonstrating a disregard for guest experiences and blaming them for the poor service they receive. I notice that he says "it's a guest house not a hotel" frequently as way of minimising any responsibility. My advice to the owner would be to get this guy some customer service training or get rid of him.

Rude Host

This is a poorly run, bad AC, bnb.  It's not a hotel.  No signs out front so good luck finding it, no signs inside either, no staff on duty, wants cash on arrival vs credit card (probably to avoid local taxes), AC doesn't work, owner doesn't honour his word. ...

Guest House Urbana

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

General

Services and amenities

Internet

Transfer

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment