Name: La Chiusa Grand Relais Hotel
Address: S.S. 92 Km. 142, 85038 Senise PZ, Italy, Senise, Senise, Senise, 85038, Italy
Rating: 10

Air conditioning

24-hour reception

Smoke-free property

Heating

Newspapers

Ticket assistance

Garden

Television in lobby

Terrace

Express check-in

Private check-in/check-out

General

Allergy-free rooms

Non-smoking rooms

Room service

Trouser press

Family room

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Meals

Internet access

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Library

Bike rental

Barbecue grill(s)

Hiking

Fishing

Recreation

Parking

Parking nearby

Business center

Fax and copy machine

Conference Hall

Business

Cycling

Sports

Solarium

Beauty and wellness

Children's menu

Kids

Pets allowed

Pets

Location

At the hotel

La Chiusa Grand Relais Hotel

Senise

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We booked two rooms at this hotel/agriturismo for four nights (June 13 - 17, 2016). It is a very nice hotel with views of a lake. Finding it was very difficult coming from the north, but that has more to do with the Italian highway system SS92 disappears into SS 653 with no sign that SS92 again swings off this highway some miles south.We found the hotel only with the help of a very nice man in Senise. 

The rooms were very nice and we were upgraded to two suites as we were the only people staying there. Breakfast which was included was excellent. We reserved this hotel through Booking.com, where it was stated that they accepted Visa and that there was internet service in the public areas.  We hosted a party for about 20 people in the hotel's dining room and the food was excellent. One of the reasons we did this is that we could pay with the Visa card - we asked when we first arrived and were assured that we could.

First, the internet in the public area was not through wifi, but through a wired connection and it was not clear whether or not you had to use their (vey dated) computer. We did not use the internet while there.

Then on June 15, as we were leaving for the day, we were asked to provide our Visa card so that they could check it out. Seems they were having trouble with Visa on "only American Visa cards." A test run was done and it did not go through due to a technical error on the reader's part. We tried American Express and got the same message. We were told we would have to pay in cash. We said that we don't carry that much cash and would have to run around to ATMs to dig it up. We were told that we could use their computer and wire the cash. We chose ATMs. Note: we were the only guests. We were assured we could pay with Visa when we arrived. No one else checked into or out of the hotel while we were there. When they tried the cards and the cards did not work, the problem with "American credit cards" was explained to us as a continuing problem. What changed from our check-in to cause "continuing" problems when there was no opportunity for them to report a charge to any credit card company?

My wife used to be a partner in a retail business and we knew that there were other ways to get the Visa card to work...manual entry or calling the credit card company. But we managed to come up with the cash. To be sure, I called Visa and AmEx and was told first that if the reader worked for European cards it worked for American cards. Then there was a manual entry option or the business could call the company and I was given the number to call.

As we were checking out, there was another problem. We were quoted 40 Euros per person plus drinks for the lunch by the owner's son. The bill showed a la cart pricing for the lunch totaling 54 Euros per person plus the drinks. I pointed this out to the owner. His response? 40 or 54; it was close. After sitting there for about five minutes without us offering any payment, the owner did change it to 40 Euros. If the owner insisted on 54 Euros, I would have insisted he call Visa, but I did not want to travel with close to 3000 Euros in my pocket so I paid the cash as I had managed to scrounge it up prior to calling the credit card companies.

I have no idea as to why this hotel did not even try to enter the credit card manually but insisted on us paying in cash...

Nice view, but...

Beautiful, centrally located, elegant. Paula, the manager, was more than gracious. We wanted to buy a bottle of wine and bring in some snacks, and she set up a lovely table with plates, glasses, and table cloth for us, with ice bucket for the wine. This place goes above and beyond!!

Enchanting

Very nice hospitality, more than warm people, they really create a special family feeling ... they owners know exactly, what they have to do and they love it. The hotel is run by a family with long tradition in hoteling. They built a very good hotel, with very comfortable rooms, in very aristocratic style. Every it's detail is very well designed. 
"If the hotel is good, it's food is excellent" they said us, and they had totaly right. Biological food, traditional, very well cooked. It is a great experience. They offer the cream de la creme of the local wines. A very delicious choise
The hotel is located middle in a forest, therefore it makes you feel like you sleep outdoors at night. We definetly come back again and again.

... excellence in hospitality ...

La Chiusa Grand Relais is a fantastic place in a fantastic location. it's in the National Pollino park in the Basilicata region and i couldn't have asked for a better place to stay.
The hotel is simply outstanding, elegant with a warm and welcome feel. The rooms are big, clean and very cosy, the beds are comfortable, there is a wardrobe, dresser and bedside tables and some rooms have a little terrace. The bathroom, in every room, is spacious and has everything you need! Every room has a different colour scheme, if possible they even let you chose the room you like best!
Luckily we decided to stay full board, so apart from the fantastic breakfast, we also had lunch and dinner! Everything was fresh, freshly picked every morning from the hotel's organic garden, the food was simply delicious and you could tell the chef had put great care into preparing every single dish. And the cakes were out of this world!!! There was a very good selection of wine too.The hotel has a big terrace where we had breakfast and our evening meal so we also had an amazing view to accompany the amazing dishes!
The hotel is run by its owners, a lovely couple who made us very very welcome and who gave us all the information we needed to fulfill our visit.They picked us up and took us back to Naples airport and the service was excellent. The hotel is about half an hour from the nearest beach and there are several little villages all around that we visited during our stay. There is a big lake nearby and the village of Senise is 5 minutes away and has lots of little shops and bars. The owners told us that they will soon have an open swimming pool and a SPA!We really enjoyed our stay and we definetely reccomend staying in this hotel if you fancy a nice relaxing time with breathtaking scenery, comfortable accomodation and fantastic food!

La Chiusa Grand Relais Hotel

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