Name: Conte Di Cabrera Hotel Club
Address: Località Maganuco, Pachino, Pachino, Pachino, 97015, Italy
Rating: 8

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Comiso Airport

Castello Maniace

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Museo Regionale di Arte Medioevale e Moderna

Palazzo Bellomo

Cathedral of Syracuse

Archaeological Park of Neapolis

Greek Theatre

Roman Amphitheatre

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Temple of Apollo

Madonna delle Lacrime

Porto Piccolo

Catacombs of St. John

Papyrus Museum

Museo Archeologico Regionale Paolo Orsi

Santa Lucia al Sepolcro Basilica

Conte Di Cabrera Hotel Club

Pachino

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

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limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

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sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We had a fabulous time, it is very beautiful place.
We enjoyed the comfort of the spacious, clean room and great selection of food.
All the parts are super clean, and you can choose from several guided tours.


We hope to go back again soon!

Just arrived back from a lovely 2 weeks at Cabrera. We all had a lovely time including grandparents and children. 
Special thanks to:
Flávio, Salvo, Emmanuel, Davide, Eliziberta and all the other entertainment staff who were all fantastic with the kids.  
Vinnino, Mario, Sebastiano in the restaurant and bar delivering great service. 
And Roberto leading the way. 

A great thanks to you all.

Wonderful staff

Booking with TUI? - Read on now - If not, scroll further for an accurate report of the hotel. 

TUI - We booked though TUI, apparently booking an all-inclusive package. However this hotel does not do this and TUI have misrepresented this package. If you're thinking booking with TUI, don't - but do book it privately as it's a fabulous resort and you will not be disappointment if you know what you're paying for.

Conte di Cabrera has a wonderful team of staff and is an amazing location. The beach is wonderful, beautifully sandy and a very shallow, so really safe for younger children and non-swimmers. The pool temperature is lovely, but is a little deep.

The 'animation team' are the best we've ever experienced (and I have two teenaged boys). They work incredible hard and are very exchanging for all ages groups, with a huge variety of activities in the pool, on the beach, and elsewhere within the complex.

The food is fine. As someone that cooks almost every day for my family I will always enjoy not having to cook. There is always something fresh on the grill, and the pizzas are fresh, made in front of you. The salad is always made fresh too - as an early riser, I got to witness the chefs who cook the eggs, bacon and pancakes, chopping the salad for the the days lunches and dinner. 

For anyone thinking about the any kind of drinks package. All drink (teas, coffees, 'juice' etc) for breakfast are part of it. Local beer and soft drinks are available from the pool bar from 10.30am - 12.30pm. Then you get local wine, beer, and soft drinks during lunch. The pool bar reopens around 15.30, until 18.00 (ish), although the sometimes run out of beer. In the evening, the piano bar sells drinks from the 18.30, but again, local beer and wine is available in the restaurant which is open until around 21.30.

Hotel and staff are fabulous. TUI are poor.

We are currently here at this hotel as part of a Tui package. Tui has reimbursed from all inclusive to full board but actually the hotel provides soft drinks all day and even substantial snacks at 1630 and a second late breakfast of pastries at 10 by the pool. This is a clean and relaxing hotel. The communal areas are always free of rubbish. I have seen no flies and the bathrooms are new and constantly kept pristine. 

The sea is amazing. Warm and shallow for a long distance and easy for the children to swim in. The sunloungers are free and there are plenty of them. The playground is beautifully kept aswell as the 7 hectares of gardens. You never feel crowded and the hotel staff is friendly and always wanting to help. The animation group is lively and warm and brilliant with the children. 

The food is delicious. Fresh, non greasy and Sicilian. The pizzas are some of the best I’ve tasted and the different flavours of ice cream is great. I have children from ages 4-14 and they are all having an amazing time. The pool is always half empty which again means you can actually swim peacefully. There is a lovely lady (Donatella) who runs tours to explore more of Sicily and she will help you get taxis if you want to explore by yourself. We have been on one tour so far and the guide was really informative and the pace just right. I would really recommend this hotel for families and anyone who wants to swim in an amazing sea and relax with children.

Fantastic hotel with amazing beach, pool, food and gardens

Beautiful place where you can spend time , eat wonderful food and play any kind of sport. Thank you All the staff, Gianluca especially, for the great matches at molkky. Children were very happy during all the days

Relax , good food and fun

Beautiful area, so clean and tidy, nature and comfort for everyone, perfect weather.
We enjoyed a week  here and were  entertained daily by fantastic young energetic and kind people. We would like to come back one day.

summer vacation

This is a very well managed resort which compared to others of the same price range in Sicily really deserves the highest ranking. I have been staying in Serenusa, Arenella, Baia d'Oro and I must say that Conte di Cabrera is way better! Quality of the food, professionalism, cleaning of rooms and common areas, services offered: it is all superior to many others.

Fantastic resort on a great spot on the mediterrean sea

Before I get into the review of the hotel I would like to point out that we have a complaint against our tour operator TUI but that has no bearing on Hotel de Cabrera. TUI sold this package to us as an all inclusive, the hotel is in fact Full board. TUI have in the past 2 weeks amended from all inclusive to full board.  I feel that some of the reviews on here have been unfairly targeting Hotel de Cabrera because of this issue.

We were greeted by the hotel staff at gone midnight following a 2 hour transfer from Catania airport. They had prepared us food and soft drinks   which we thought was a very nice gesture.

We had booked adjoining rooms but on arrival they were in fact 2 separate rooms next door to each other. Rooms were nice and clean with good air-con. Our bathroom was clean but definitely needed updating plus the shower was woefully underpowered. We did have an issue with ants in one of our bathrooms but this was dealt with promptly by hotel staff. Its worth mentioning that your room has one bottle of 500ml water on arrival and that is it for the duration of your stay. Whilst we were there it was forbidden to refill water bottles from the restaurant water dispensers because of Covid regulations. You either drunk water with your meal or purchased water from the shop situated in reception. You could also get glasses of water from the pool bar. 

The pool is very nice and spacious with a pool attendant/lifeguard on duty all day. You will have to wear a swimming hat in the pool at all times, its mandatory in Italy post Covid so no hat-no swim. They are available in the shop for €3 each. Be aware, they play Euro pop around the pool all day with vastly increased volume during activities such as Aquabike or Aquagym so if you after peace and tranquility the beach may be a better option. There are pool activities around the pool throughout the day and the friendly entertainment staff encourage you to get involved. Its worth doing as it adds to interacting with other guests plus there is the chance to win cocktails. There is a pool bar there too serving drinks and the pool toilets are the most modern cleanest we’ve seen.
The beach is lovely with beautiful clear water that is so warm. Its also a very shallow water level extending for quite some way before it becomes deeper so perfect for kids. I really recommend getting involved in the stretching activity at 10am which involves stretching and limbering up for the day in the surf. A lifeguard is present throughout the day. Other activities occur on the beach through the day including Moulky, Boules and beach volleyball. There is a beach bar there but we didn’t use it and so cannot comment on it.

The hotel staff are all great. It must be pointed out that they really do work hard and make the effort to make your stay as enjoyable as possible. It never ceased to amaze how Alex, Guilia, Laura and all the others always remembered your name and made you feel welcome and included. Hopefully their management team reads this review and gives them the recognition they deserve for their efforts. 

The food at the restaurant is fantastic serving breakfast lunch and dinner.   Probably one of my only critiques here was breakfast. Lots of cake, croissants, yoghurt and fruit. Our last 4 Star hotel booked through TUI included an Omelette bar and the ability to make toast. Having bread and a toaster seems like such an easy win here considering the amount of UK guests, it was in constant use at the other hotel. And while we’re on it the teabags and milk provided for tea isn’t that great either, take a box of PG if your a tea lover.
The lunch and dinner however were fantastic! Food was great offering a wide array of Sicilian cuisine, we really couldn’t fault it. Their ice creams and sorbets are next level from what we get served here in the UK.
*Be aware-the olives on the pizzas WILL have stones in.

Evening entertainment is normally a solo musician on the terrace with main entertainment starting on the main stage at 10pm. This again will be the same staff offering exercise classes, kids entertainment through the day and the effort here in choreography etc really was exceptional. 

A range of excursions are also offered by Donatella in reception. These include Etna, Siracuse, Agriento, Noto, Ragusa plus others. You can also hire a taxi via reception if you  fancy going it alone. 

Overall we had a fantastic time and would thoroughly recommend the hotel.

Great hotel, shame about TUI

We have just  came back from a wonderfull family holidays (2 children, 2 and 7 years old) in hotel Conte di Cabrera from april  27th to may 4th.Good weather (around 20°C in the shade but much more in the sun that shone brightly all the Week), big and confortable family room with seaview, beatifull pool (not warmed), direct acces to a private beach, restaurant with local food and very good desserts, mini club well equiped with a specific pool for children and play area, and a brand new spa located in penthouse with a greatview on the park and the sea, free internet at reception. All the staff were very kind and competent. The only Reason to not rate "excellent" is the location  (hotel is near a big road, but well secured with high doors closed all time so that children can not go out) and quite far from Pozzalo wich is the nearest village at about 45min walk, reacheable by the beach, and you will have to go beyond port area - well appointed space though). Car rent available at hotel (Europcar), to go to visit the beautifull baroque towns in South Sicily (Noto, Modica, Ragusa, Syracusa…). Hotel frequented mainly by French and Italian people (we are french) and it is true that  animation is more focused on these 2 languages. But for others, it remains a very good spot to spend pleasent holidays and visit the South Sicily.

Very good family holidays

Location is lovely, beach and sand outstanding and not too crowded, gorgeous pool (note: not heated and water rather cold), large rooms and very clean, great bathrooms. Price is right. "Bagnini" (pool and beach helpers) and bar staff are the nicest, friendliest and most helpful ever!
On the other hand the sweet, cute, elegant and courteous young women at reception share half a brain among them. One of them, Alessandra, is competent, the others have to ask for help from 3,4 people before answering anything. You should give them a checklist for when people check in as they forget a lot, e.g. that one needs a card to pay for extras as cash is not accepted and it needs to be secured by a credit card. How to get to Internet (more on this later). How to get beach towels. And so on. We had to go back and line up at reception at least 20 minutes, at least 6 times! Thank God for the Bagnini and bar staff who directed us. 
Please note that I am Italian by origin and can speak italian, English and french, so communication was not a problem (Canadian now).  The place is absolutely full of tours of french people and everything is geared to them and their tour guides who organize everything really well for their own group. Could you belive that for 2 days we could not get a printout of the possible excursions and of the spa prices in Italian  (never mind english)? Only french available. And the reception desk knows *nothing* about them,not even able to find out the time for the information sessions (so we missed it). 
Internet: available free in lobby after lining up at reception to get password good for only 2 hours. Then another line up for another password. Every time clerk needed help in giving out silly ticket. So we decided to pay for Internet in the room at the reasonable rate of 10 euro per week. It took 45 minutes to get it set up and it is valid for only one machine. Fortunately we were able to set up a local hot spot through one of our laptops and we can both work. The cost is reasonable but like all the other extra costs it should be made clear in advance.
Extra costs: the French people on tours have indeed an all included. Our Italian tour through a milanese agency does not. So one can have coffee at breakfast buffet, but during the day every drink, even water, is at a cost. The deposit on beach towels was hilarious: only cash for the it, no credit on hotel credit card! I guess our Visa card is not reliable? And they charge 2 euro every time one exchanges a wet towel. 
It is not the extra costs, we can afford it, it is the nuisance of having to do it, carrying the stupid card, instead of relaxing and being able to have a coke!
The food is quite good and it changes. We did not expect that it would be self serve buffet at all times though and it is a bit confusing as most plates are not well labeled. So expect a lot of people moving around with an astounding level of noise. Impossible to have a conversation unless shouting. Not the hotel fault though that the week is overrun by families with small crying children. The restaurant could certainly use some sound insulation on the ceiling and an encouragement to young children to go play hide and seek in the hall and not between tables (even if seeing the disruption of poor waiters being tripped and dropping piles of plates was a Monty Python amusement). Waiters are very efficient and very kind and patient. It would be splendid if an area at the side could be labeled "quiet" or "adult only".
Overall it is a great place, enjoyable after the first few days when one figures out the byzantine lack of organization. Worth coming to, with a sense of humour.
Train the people at the front desk!
(I am writing in English to share my husband's points as well)

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