Name: Oasis at Sunset
Address: 1 Sunset Drive Freeport,Sunset Drive, Montego Bay, Montego Bay, Montego Bay, ., Jamaica
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Garden

Terrace

Outdoor furniture

General

Room service

Family room

Hairdryer

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Luggage storage

Deposit boxes

Services and amenities

Coffee/tea for guests

Restaurant

Poolside bar

Bottled water

Meals

Free Wi-Fi

Internet access

Internet

Spanish

English

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Casino

Recreation

Parking

Swimming pool

Outdoor pool

Pool and beach

Event facilities

Meeting and presentation facilities

Conference Hall

Business

Tennis court

Sports

Massage

Health club

Sauna

Beauty and wellness

Children swimming pool

Kids

Location

At the resort

Sangster International Airport

Oasis at Sunset

Montego Bay

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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17-beds

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2-beds

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39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Myself and my husband booked our wedding with the hotel in June 2018 for a wedding date of 4/4/2020. Throughout the time from June 2018 to March 2020 i paid the hotel Sunscape Splash/Cove (Name changed to Oasis at Sunset Montego Bay) $11233.50 USD for a scheduled wedding on April 4th 2020. On March 17th 2020, the Global Pandemic of Covid 19 hit closing all borders and the hotel/Resort. We were understanding and changed our wedding date to October 9th 2020. In June 2020 the Owner of the Hotel Sold the hotel to a New Owner and decided to start renovations canceling our new wedding date of October 9th 2020 and postponing it to February 14th 2021 as renovations were due to be done by December 2020. In February of 2021 the hotel contacted us stating that they were canceling again BECAUSE THEY ARE STILL RENOVATING. At this time we informed Antoinette Watson and Carol Slee (Vice President) that we would like to cancel for our refund. On the flip side the hotel had over $100,000 of our guest money held up and our travel agent Liberty Travel contacted an attorney in order to get our guest their refund processed . The hotel VP Carol Slee says this was only wired and done because the hotel did not want to be sued by liberty travel and that money is currently tied up.  Recently we were told that the hotel has run out of money due to not being able to be open and renovations but we paid $11233.00 and are now out of money that they have not refunded . The pandemic caused us here in the USA to NOT have our dream wedding , lose jobs, have to move and now have a child on the way and we NEED OUR MONEY. This is illegal to be holding our money this long  !! We want our money please . 

Wedding nightmare

Expedia advertised this hotel only to arrive at Montego Bay airport and be held at customs because the resort is CLOSED. Never bothered to communicate to its vendors and/or customers with reservations that it would be closing for renovations. 

The pictures must be extremely old and misrepresentative of the actual property as the customs agents personally knew the hotel and people who work there, and confirmed the hotel was in very bad shape and was forced to closed. In complete shock with two small children and 5 hours later I was able to rebook to another hotel. Not an easy task on Easter Sunday!

By far the worst experience I have ever had traveling. Thank god for the agents, having to validate the address to where you are going or we would have been roaming Jamaica trying to get to a closed resort! SMH.

DO NOT BOOK

Overall my experience was  negative and the cons outweigh the pros... So I don't have much positive to say about the resort.

Rooms: It's a family resort but no elevator so it was difficult when they couldn't accomodate our 1st floor request for part of our stay. We had to carry two strollers up and down the stairs everytime we took the kids out.

Rooms: We also requested a crib for the baby - it arrived 7 hours after we got the room and only because I called them 3 times to followup. Once the crib was set up, the room was so tight we had zero walking space... We would jump across beds to get to the door.

Kids food: Food for kids was very limited, and the limited variety was poorly made. For example their pizza is made on flatbread that is hard and stale (pic attached). Pasta at the restaurants had no flavors not even salt. Fries were the only decent option for kids (is that even considered a meal?)

Food: Their buffet options are quite limited, and the flavors are just not upto par. One evening we ordered a basil pasta and there was no basil (pic attached)! And the pasta sauce was a low quality bechamel sauce without any seasoning or spices. Ordered risotto another time and the vegetables were raw and not even slightly cooked/sauteed. They don't have any smoothies or fresh juice at buffet. We traveled with a vegetarian in our group and they pretty much ate potatoes and pasta due to limited options.

The bars: drinks at only the lobby premium bar are good, but other bars on the resort watered down the drinks quite a bit. The bars and pools open pretty late - I think 10 am it was.

We also got scammed by their onsite photographer, and the resort provided zero help. We purchased two photos from them and were informed that the photos would be emailed later that day (we were checking out the same day so we left in a hurry to catch our shuttle.) When we landed back home we saw they only emailed one photo. It's been 4 months with several follow up emails and pretty much pleas from my end - which the photographer has ignored over and over again, and the resort has offered zero help in this situation. The photographer works out of the resort lobby and not once did the resort bother to followup for me. Resort continuously ignored my request for help and refused to speak to the photographer to see what the problem is. It was out first trip with our newborn and so the photos served an important memory to us and still absolutely no care by Sunscape Cove, its head office AMR Resorts, nor the photographer. After multiple requests and emails to all these people, it's unfortunate but I never recieved the photo with our baby or a response.

Why not to consider this resort

Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the inside of one bar area for travel free shopping of local goods, and so much more! The food was incredible! Five restaurants were available for splash members and two additional restaurants since we were staying at the Cove. At many all-inclusive places, the food can be a drag, but this was no joke! From appetizers to entrees and desserts, everything was delicious. Shekira started off our mornings serving us at the restaurant with such amazing hospitality. 

The best part of this place, by far were the people that were caring for us. They were always incredibly nice and genuinely wanted us to do nothing but relax and enjoy our time. Shaun, the first man we met, took our bags and refused to have me help, saying this is your paradise and no help is needed. Then we met Tiffany, a wonderful front desk person who helped us to upgrade our rooms from the Splash resort to the Cove. Carlisha and Vinroy, our butlers, took incredible care of us! Making sure we had everything we needed and could always be in contact with them. They truly went above and beyond to provide for us as guests. The bartenders always had a great signature drink and a smile on their faces! Some of our favorites were Shemar, Novar, Cruze, Richard, and so many others! OD came around on the segway by the beach and showed us how to ride it! Really fun guy and always helpful when we needed him!

The spa was incredible and the staff there are amazing! They explained each service to us and made sure to provide such great care of us during our massages and facials!

Mr. Wise was a great tour guide for our downtown shopping excursion! Offering great advice and guidance about where to shop and how the folks in Jamaica operate.  

I could say so much more, but just know, THIS is the place in Jamaica that you want to be!

Heaven on Earth

Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for our anniversary

Wedding, Honeymoon, Vacation

Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”.

Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at the top of the slides is literally SLEEPING on the job. However, the kitchen staff/waiters are all so incredibly kind.

Good food, friendly (kitchen) staff

This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc). 
The in room mini bar was disappointing in terms of both selection and quantity. The various bars around the resort had no premium liquors anywhere. They were also understaffed and pretty slow to serve you.
The variety and quality of food available on property was a very pleasant surprise. All of the meals were delicious, prepared to order, and were served with a great deal of care and pride. Albert, the restaurant manger, and staff made each meal a great experience.
The beach area was pretty small for a resort of this size, and there were not enough palapas or chaise lounge chairs for the number of guests present during our time there.  

Oasis at Sunset

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