Name: Tsuruya
Address: 1873 Ichinomiyamachi Miyaji, Aso, Aso, Aso, 869-2612, Japan
Rating: 8

Air conditioning

Smoking areas

Heating

Reception desk

General

Room service

Fridge

Family room

Hairdryer

Flat-screen TV

Shower/Bathtub

Bathtub

Shower

Linens

Toiletries

Rooms

Luggage storage

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet access

Internet

English

Japanese

Languages Spoken

Free parking

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Conference Hall

Business

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Kumamoto Airport

Tsuruya

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

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24-beds

25-beds

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27-beds

28-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stopped over in Aso for a night while driving around Kumamoto, and this ryokan did not disappoint! The service, food, room are all excellent! Just what we need to rest for the night before continuing our journey the next day. We did not opt for dinner, and many restaurants were closed after 5pm, so you might want to include dinner if you decide to stay. The breakfast was awesome and so hearty. Love it!

We love this ryokan!

Well we certainly had a unique experience at this fine Ryokan. Our room was very nice with comfortable double bed (western style) but with a tub / shower outdoors on our private porch. Tub supplied by local hot water (but no too hot). We were prepared delicious and gracious vegetarian meals. (Eating Japanese style). Very welcoming staff and with decent English. Free WIFI in bar. Free parking. Very special.

unique experience

My son and I stayed 2 nights at Tsuruya while visiting the Mt. Aso area. We were warmly greeted with home-made macha tea and a small serving of sweet beans before any discussion of charges was made. Our room was in the ryokan part of the building, on the second floor. It was the dead of winter and the lobby area and walkways were cold but our room was toasty warm. It was beautiful--a king-size bed and tatami mat for sleeping. A gorgeous outdoor shower and spring-fed bath--at night you take a hot bath and look at the stars. The traditional breakfast was the best breakfast, and one of the best meals, period, we had in Japan in 14 days so far in Japan. The service from every staff member was extraordinary--even by meticulous Japanese standards. I saw a hotel member pick up and turn around 2 pairs of shoes for 2 people leaving for the day -- so the shoes woud be facing out, in the right direction. We had one traditional Japanese dinner as well and, while I am an XXL kind of guy and can eat with the best of them, I was stuffed and delighted by the meal, which ranged over raw fish to steamed vegetables to a hot tofu stew to a number of items I could not identify. The room has quiet music playing over the stereo when we walked in, a coffee/tea maker, and traditional Japanese clothing to wear. One of my favorite lodging experiences in my 58 years of life. Thank you, Tsuraya ryokan, so very much!

Incredible Hospitality, Amazing Food, Lovely Ryokan!

we were welcomed by such friendly staff - the dinner and breakfasts were superb - places was very clean - the photos are a true representation of the place - great location - off street parking is good - thoroughly recommend a stay here

We stayed two nights -so impressed with the hospitality, quality of the food and service

We, 2 couples, were very disappointed with our stay at the Aso Tsuruya Hotel!   First, the pictures at web show a trendy, newly decorated, contemporary hotel.  We were not able to see anywhere looked like the pictures!  The truth is the hotel is old, run down, messy, dirty, very cold in temperature and not well equipped.  It's misleading if the hotel has a new wing (I assume) but is hiding the truth of the old wing by not describing or showing the real pictures but selling together.  Second, the hotel is not offering what a hotel should require.  It's very cold everywhere, including lobby and our rooms.  The room's little gas smelly heater stopped by itself in middle of night and we were sleeping at 12C whole night.  The hotel sent 2 hot water bed warmers to my brother's room!  There is another old heater at ceiling that is not quite functioning but very noisy the whole night.  Obviously, we all could not sleep well.  The toilet room and bathroom are very cold.  They put a warm light at private bathroom but it was still too cold to take bath at around 0C when outside was -4C.  We could not take bath unless we went for public bath but I particularly ensured I bought a room with private bath.  We were like wild camping, shovelling all the time, as the hotel is not equipped at all.  The hot water tab has no hot or warm water.  Although we booked 3 days 2 nights, we had no choice but to leave the next day and to buy another normal hotel since we would get sick if we stay longer at this non-equipped (especially in cold weather) so-called hotel but an old house trying to convert to a hotel.  We have stayed at a number of hotels in Japan, but this one is far below our expectation especially the price is not cheap in Kyushu area.

Disappointed.  The hotel is run down, old and non equipped.  Do not believe on their pictures!

I stayed two nights in a room with private bath. The room and bath were great, the ryokan is in a quiet area near Aso Jinja (which unfortunately is destroyed now). Breakfast was very delicious and staff overly friendly! Unfortunately, I was there just the two nights during the Kumamoto earthquake. It was a scary experience but the staff was very well organized and the guests were swiftly evacuated from the ryokan. We spent the night on the parking lot in a car (safe zone) and in the morning the staff made us a simple breakfast with all the means they had. They only charged for one night instead of two, which I found very considerate but I wondered if I shouldn't have paid a second night... because the ryokan and its staff must have had more costs because of the earthquake. I hope that the re-building after the earth quake will go well in this area!

Tsuruya

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