Please provide the names of all guests who will check in at the hotel, otherwise your booking will be regarded as invalid. Changing or adding new guest names is not accepted by the hotel. Please cancel your booking and re-book if you need to make changes to your original booking. If you are traveling with children, please provide their age in your booking as additional fees may apply (a max. of 1 child is allowed to stay for free accompanied by 1 adult subject to hotel policy). Please provide age information in advance to ensure successful check-in for all guests. Special requests cannot be confirmed in advance and are at the discretion of the hotel on the day you check in.
Payment
In the hotel
In cash
In the currency of the hotel — JPY
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to corp@ostrovok.ru