Name: Aura Tachibana
Address: Yumoto 574, Hakone, Hakone, Hakone, 250-0311, Japan
Rating: 8

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

Security guard

Ticket assistance

Gift shop

Express check-in/check-out

Garden

Terrace

General

Family room

Rooms

Wheelchair Accessible

Accessibility

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Restaurant

Vending machine

Kitchen

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Chinese

Languages Spoken

Tour assistance

Tourist services

Library

Karaoke

Nightclub

Recreation

Parking

Parking nearby

Fax and copy machine

Conference Hall

Business

Doctor

Massage

Sauna

First Aid Kit

Beauty and wellness

Children's playground

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Aura Tachibana

Hakone

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Highlights were the dinner and breakfasts with multiple courses: the abalone was delicious.  A free shuttle is available from the Hakone train station (we arrived from Osaka and departed to Tokyo)(but check the times because it doesn't run all the time).  The bus to Lake Ashi is conveniently just on the street to the right of the property (accepts the Hakone Free Pass).  The hallways have carpet that are a bit dank and the Japanese style rooms are quite traditional.  Appears clean however there was a slight odor to the bedding.   Closet space/hangers are limited but there are baskets to put your clothes in while you're in the bathroom.

Traditional onsen in Hakone

This accommodation looks nice in the pictures, but was disappointing when staying here.

The initial welcome was good. Staff took our bags and we were shown to a Japanese style room. These rooms are average and very much in need of upgrading, particularly the bathroom. I think the Western style rooms are more modern.

The food was presented well..it was a set dinner and breakfast, but some of the food was quite challenging to eat if you are not comfortable with traditional Japanese food. There is no Western style food.

The disappointment was after dinner, everything was closed. A bar was meant to be open on the roof terrace and the library area, but unfortunately everything was closed, so there was nothing to do and the accommodation is not really within walking distance of anything.

I think there are probably much better accommodation options in Hakone.

Not a 4 star accommodation 

This is for sure the most over priced accommodation I have ever visited. The Hotel is worn out, must have been a decent place during the late 80’s, but not for todays standards. Wine from a carton package, everything feels sticky, we didn’t dare to try any of the baths.

Faded Glory

This hotel was amazing! The staff were very accommodating and polite from the moment we arrived. I stayed in the Kaze luxury tower and the room was exceptional with great views from the balcony. We had the included dinner and breakfast and were blown away. We got to try so many new types of food here and the service was very helpful. I would absolutely recommend and would come again.

Amazing experience

Staff were very welcoming . We had opted for the traditional ryokan room in the older part of the hotel. Bathroom very dated. Beds , actually futons not made up until after dinner. Pillows very uncomfortable. Had to ask for extra towels as 2 small towels provided. 
Multicourse dinner was included , very Japanese cooking but delicious as was the traditional breakfast. If one doesn’t like fish you will be disappointed.
No bottles of wine available apart from Spanish cava. White and red wine by the glass is from cheap boxed wine , not bottles.
I agree with other reviewers that a major upgrade is required in the traditional rooms.
Onsen was fine but you are required to bring your room towel with you which is crazy at this level

Disappointing experience overall

Amazing. For connoisseur's of Japanese food, this is a must. The dinning experiences at dinner and breakfast were out of this world. Our room 806 had a private balcony with private onsen. The hotel provides everything you could think of, toiletries, robes, pj's. We could not have asked for more. On a very trivial note - there is no western food available,

Amazing

It was just an awful experience from beginning to end.  The staff was weird and almost unwelcoming, the dinner was completely inedible- like really bad!  The rooms were ok but the bathroom was built in 1800 - like falling apart literally , the rooms were on floor mats for beds which was fine but the bed wasn’t made for you until after dinner so if you wanted to relax before dinner you couldn’t just lay on something comfortable.  The private I send was fine but had to pay extra and it was tiny and almost too hot to get into.  They made us pay 1100 yen per person per hour to extend checkout by 1 hour and would not let us stay longer.
I could keep going - this hotel is a must miss!

Awful!  

We really enjoyed our stay here  during our trip to Japan. 
We had one vegetarian in our group who was really well catered for in the set menu - one of the best meals of our trip. 
We booked the private Onsen which was fantastic & We also really liked the traditional rooms and wonderful staff

Only thing that would have been nicer is if the bar had been open in the evening.

Fantastic stay

The check in staff were not very helpful and seemed rather abrupt. We asked for restaurant recommendations and were told, "there are lots of restaurants beside the train station." He also gave us a lecture on onsen etiquette as if we were school children. We weren't even planning on using the public onsens. His English was perfect, his attitude was not. 

The hotel itself is rather dated which I didn't expect from the online photos but the room was nice and spacious. Well priced considering the private onsen, which is the highlight of the hotel.

The food was good and well presented and there were nice views of the scenery. It just seemed a bit soulless and lacked atmosphere.

Onsen was perfect but everything else was not

Private onsens were amazing and reasonably priced. The traditional rooms were a bit tired but good size and nice to experience. The meals were unique - seemed authentic and clearly a lot of effort put in but unfortunately not for us - luckily other options were available in the town. 

Aura Tachibana

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment