Name: Shirayu no Yado Yamadaya
Address: 1320-907 Gora, Hakone, Hakone, Hakone, 250-0408, Japan
Rating: 7.1

Shopping on site

Air conditioning

Smoking areas

Smoke-free property

Heating

Security guard

Newspapers

Gift shop

Television in lobby

Fire Extinguisher

Smoking Allowed

No elevators

Reception desk

General

Room service

Family room

Rooms

Accessibility features

Accessibility

Luggage storage

Services and amenities

Restaurant

Vending machine

Kitchen

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Languages Spoken

Karaoke

Recreation

Parking

Parking nearby

Fax and copy machine

Business

Doctor

Massage

Sauna

First Aid Kit

Beauty and wellness

Playroom

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Shirayu no Yado Yamadaya

Hakone

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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18-beds

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2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The year my mum and I visited, we had an unseasonally cold front come through early with a lot of snow, halting all trains up the mountain. We were stuck in Odawara along with the local population, long lines at the taxi and bus ramps. Very luckily for us, the lovely girls at the information booth was able to contact our accommodation and they specially sent down a car to come collect us. They had limited English but we managed to communicate. They were very welcoming and showed us to our room with a little enclosed sitting area looking out to the snow covered hills. The told us dinner would be ready soon, so we relaxed with a pot of tea and they brought in number upon number of traditional dishes for our feast. After dinner, they quickly cleared the dishes and set up our futons for the night. We were lucky and found we had the onsen to ourselves. It was just what we needed after such a busy day. Bonus - it started snowing as we sat in the outdoor tubs!
Yes, the place has no elevators. Yes, it is dated and worn. Yes, they don't speak English. But it is run by some lovely people, it's clean, affordable and is a perfect local Japanese experience.

Visited November 2016

I stayed here for one night with my mother. We checked in around 2:30 and didn't leave this place until check out next day at 10am. The man at the front desk was very nice. The girl assigned to our room was so sweet. I thought all the staff were great. The onsen tubs were the highlight. Fortunately when we were there there were almost no other people so we hung out in the outside tubs the whole time. There are 2 outside tubs for one person each or you can fit 2 in one of them and then there's an indoor bigger pool that you can soak in. We loved it with the views. The dinner was amazing and so was the breakfast. So many yummy treats to try. It was a lot of food and very beautifully presented. The beds were comfortable and we slept so good. The only thing I didn't like was that the room smelled a little bit like smoke. I guess they allow guests to smoke in the rooms, so for non smokers it's not the best. But otherwise everything was just perfect and we will definitely be back!

Amazing experience

I went there very late with my family on that day,and we went inside this hotel at first we think that it is quite traditional. After we checked out,we found out that there’s no lifts,only stairs,because all the staff were elderly,and they carry all our heavy luggages and climb up flights of stairs,when the staff reach up the room,they were exhausted and because we are visitors,so we may not know how to speak Japanese so when we said English to the staff,they didn’t know what were we saying so we tried to point the objects and tell them,they also didn’t know what are we saying. From this time we know there is a serious language barrier between us and the staffs. Next,we hurried to change our clothes into yukata,then when we go out of the small room,the dinner is prepared,I think it is too hurry and there’s no time for us to look at the facilities. The food was not what I expected,but some dishes were yummy. After dinner,we want to watch the television,but the television said it cannot support the channel so,we called up the front desk to ask someone to fix the television for us.A while later,a staff came up and fix the television. After a while of resting,we came down to try out the Japanese spa,the spa indoors were hot enough,but when we go outside to try it out,we saw only two bathtubs and when we sit inside,the water was cold. The next day,we hurried and ate our breakfast it was okay,then we left our room and go for the check out counter. We think we would not come to this hotel again and we won’t recommend our family and friends to come to this hotel. 

A total disappointment 

Whole place and rooms lack style eg in room big fridge in the corner, TV screen squeezed onto a small shelf. Jaded too. Outdoor section of onsen nice but can only fit 2 people. 
Latest we could have dinner was 18:30 someone came into entrance of our room to tell us dinner was ready.  Felt a bit aggressive as I was trying to get dressed at the time. 
Food good but not as good as others we've visited. 

Booked directly, at ¥2000 per adult expected more.

Lacks style, jaded, overpriced.

My husband and I stayed here with our best friends. It was definitely the highlight of our trip. The service was fantastic. I had read what to expect before we stayed and it was traditionally on point. From the moment we walked in and were greeted to being served tea in our rooms. We had a beautiful view of the mountains from our room. It even snowed when we got there. We relaxed in our Yukatas and soaked in the beautiful surroundings. I loved the experience of the elaborate dinner and breakfast. They did ask us to wait in this small area of our room as dinner/breakfast was being set up but I can understand that the meals themselves were a presentation and wonderful! They came to prepare our beds for us and came in the morning to wake us up, put the beds away and prepare a beautiful breakfast. The onsen was amazing. We enjoyed the indoor and outdoor hot springs a few times. There was a lot to see on our trip and this was the most relaxing day! I wish we could have spent another day here. It is a hidden gem and this family business will make you feel right at home!

Highlight of trip

+ They pick you up from Gora station!
+ Food was plentiful (a bit too much for little me) - delicious though
+ Onsen, creamy milky water, relaxing and revitalizing.

Stayed here alone in a smaller room, comfortably able to have two people.
Onsen experience's are best done for couples or 3-4 friends to get the best atmosphere both relaxing in the Onsen, and also in the rooms.

Room was as traditional as i imagined.
Relatively clean, as other review stated, some things may feel dated, but i think this adds to the feeling and atmosphere of this Ryokan.

Staff were attentive, and exceptionally friendly.
They helped me at any times i had a question and extremely happy! :)

Had a great time here even if it was one night.

Thank you!

Shirayu no Yado Yamadaya

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