Name: Hakuba House
Address: Wadano 4892-2, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 9

Smoke-free property

Heating

Ticket assistance

All Spaces Non-Smoking (public and private)

No elevators

General

Non-smoking rooms

Room service

Family room

Rooms

Laundry

Services and amenities

Restaurant

Snack bar

Vending machine

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Japanese

Languages Spoken

Tour assistance

Tourist services

Billiards

Ping-Pong

Recreation

Free parking

Parking

Darts

Sports

Playroom

Family/Kid Friendly

Kids

Ski storage

Ski-to-Door Access

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the cottage

Matsumoto Airport

Toyama Airport

Hakuba House

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I have been reluctant to write this review as I wanted to give the benefit of the doubt to the staff running the hotel, however, after reading Marko's review I thought I would share my concerns about my stay. The staff seemed generally friendly and obviously were not maliciously trying to make anyone's stay uncomfortable - I just believe Hakuba House has been mismanaged where staff are given free reign and not encouraged to ensure rooms are kept clean.

We stayed around the same time as Marko as I witnessed the stolen shoe incident. The staff are mostly young Aussie boys who are provided accommodation in exchange for completing chores (ie. cleaning rooms at checkout, serving breakfast, shuttle, bar duty, etc.). Obviously, this arrangement does not work as our rooms were disgusting. The bathroom, was absolutely filthy when we checked in. There was strange pink gunk around the walls and had not been wiped down in a long time. The beds were uncomfortable and we needed to request additional pillows to make the stay comfortable. Note, rooms will not be cleaned during your stay and towels are only replaced every 4 days.... We were a fairly easy going group that have stayed in backpackers / hostels in the past however this was a really uncomfortable stay...

The ski season this year in Hakuba was very poor so the house looked generally empty with most of the staff spending most of their time at the bar or lounge area. This may be the reason why the staff were fairly flexible with offering to drive us to local restaurants and ski areas - I think this would be a bit more difficult if they were booked out with a good ski season. The breakfast is quite limited (cereal, yoghurt) however the egg and bacon cooked on request was good. The house is located fairly inconveniently in relation to local restaurants - very long walk up a moderate hill to get back after you've eaten which can be a bit tricky at night in the cold. Local convenience store (Lawsons) is about a 10minute drive and not walkable. 

I would be able to cop all of these issues on the chin had the rate been more affordable. Unfortunately, the rates we paid were on par with other local hotels in the area that offer daily room service and breakfast with attentive staff. Will definitely NOT be staying here again....

Dirty rooms and inconvenient location

We woke up to having a half naked member of the staff being in our room going through our things. He seemed drunk but official explanation was that he was sleepwalking. Go and figure...
The next day I also had my new boots stolen from the lobby where they make you leave your shoes.
The staff also arranged loud parties not really giving a damn about guests wanting to sleep.
The only thing good about this place was that they will drive you to the slopes and back but that is a part of what u pay for, anyway.
I rarely criticize the hotels I stay at because stuff happens understandably.
This place, however, I do not recommend to anyone except the people who just got out of jail.
Horrible experience which ruined a big part of our otherwise nice holiday.

Stolen shoes, a break in to our room and loud parties

Managed to get a last minute booking for a 2 day ski trip from Tokyo. The (dorm) room was pretty basic but big and I had it to myself which was a bonus. The communal areas are really nice with a bar, pool table, fire, coffee and snacks area. The egg and bacon rolls at breakfast were great and the boys kept them coming. But the best thing about this place is the people. Grant, the guy who runs it is so friendly and helpful and this reflects on all his team. They took me out into the backcountry for the 2 days and it was better than any guide. Check out the photos if you want to see the evidence....

Amazing people

My husband and I had lunch here after skiing all morning at Happo One.  I had the fried oyster meal set and he had the ramen.  Two thumbs up from us!  My oysters were fried to perfection!  Reasonably priced too! He loved the ramen.  Fun fact - The Hakuba House formed during the 1998 Nagano Winter Olympics and it was where the athletes would hang out.  

Good slot for lunch 

Grant and the staff are always so welcoming. They go above and beyond to make your stay as comfy and easy as can be. Lots of help to organise ski rental and classes etc. Super friendly, like a home away from home. Highly recommend and our next trip we will stay here again. 

Amazing Place

5/5 from us. Grant/staff made our holiday(thank you again). Great value for money-the rooms are big by Japanese standards, as are the ensuites (which aren't as common as you think). Great location, amazing private onsen next door, hot breakfast, snow board set up, drove us to the supermarket/restaurants, which it doesn't get much better than that. Reassuring to know that your needs are covered at all times (even if you hurt yourself day one), they care enough to get you to the Physio and back on the slopes! Solid Gold

Solid Gold

We stayed for a week with friends and had an excellent stay here. The rooms are spacious and clean,  the drying room is big to fit everyone's wet gear in and the common area adjoining the bar is a great place to relax by the fire. Hot breakfast is available each morning and the bar food is delicious and worth staying in for. 

The staff are excellent and super friendly in helping to navigate around town, discuss snow conditions and can drive the van for pick ups and drop offs. It's very easy to get to the slopes in the morning from the lodge. 

We will definitely be staying here again and a big thanks to Grant and his team for hosting us so well.

Hakuba House Hosts extraordinaire

Hakuba house is a brilliant place to stay for friends or family. The rooms are spacious and beds comfortable. The common area and bar are good places to chill after a days skiing.

The staff provide exceptional insight into the snow conditions and where is best to ski in the given conditions.

It took us a couple of days to realise the food offered is very authentic and the real Japanese experience as it is influenced by the managers wife who is Japanese. 

It’s a great place to stay and I’ll be booking again soon.

Hakuba House

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment