Name: Hakuba Gondola Hotel
Address: 4631-4 Hokujo Hakuba, Kita Azumi Nagano 399-9301, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 6

Smoke-free property

Heating

General

Non-smoking rooms

Family room

Rooms

Laundry

Luggage storage

Services and amenities

Breakfast

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Japanese

Languages Spoken

Tour assistance

Tourist services

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Ski storage

Ski facilities rental

Ski-to-Door Access

Skiing

Winter sports

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Matsumoto Airport

Toyama Airport

Hakuba Gondola Hotel

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Gondola hotel is so convenient. It’s next to the Gondola and next to restaurants . The reception staff are so friendly ( thank you Mark and all reception staff ), help you with all enquiries etc. complimentary breakfast .they did a lovely group dinner yesterday ( Japanese style hotpot ). The view from the room is awesome.

Great view and location, friendly staff

Huge Bug fly around the room. 
Lack of hotel toiletries,
No drinking water in the room 
Old- noisy heater.
No hair dryer
No tissue paper
No cleaning service daily
Poor quality breakfast. Same everyday
 
Ridiculously overprice compare to the service

Horrible experience, overprice, poor service

Stayed Dec 27 - 30, family with 2 young children. Firstly the location is outstanding. 2 mins walk to the Happo One gondola, total ski in ski out experience. The room was totally fine - good bunk beds for the kids and comfortable queen for us. Bathroom is a little small but who cares, water was hot and plentiful. 
Staff and customer service were amazing. Leigh and the team sorted out a double booking refund, served a great breakfast, whipped up barista coffees, lent the kids snow sleds, and just generally provided a great experience. 

Definitely recommend, we will be back for sure.

Great Location, great staff, will repeat!

This place has so much history and in such a good location, literally a stone's throw from the Happo One main gondola. We were up on the Gondola within 5 minutes of leaving the property. Rooms are big enough and clean which is the main thing, restaurant has decent food for a decent price & loads of fun nights in the bar, would highly recommend!

what a location!

Room was dirty, dank, smelled bad, moldy, dead insects on the ground. Customer service was rude, aggressive at times, and very unhelpful. Closest shared bathroom facilities was 3 floors away and also dirty, smelled bad and half the stalls were out of service. We didn't end up staying a single night of our booking, we couldn't. It was so bad, we asked the desk staff what our options were considering we both have mold allergies (the room walls were clearly moldy) and he said "good luck getting a refund, no chance". He was aggressive about this. This business is a sham and ripping people off as I doubt people who see the place in person would actually want to stay there.

Worst hotel experience of my life - pictures attached of our moldy, bug-infested room

It’s not fancy in any sense of the word. The two of us had a double en-suite room. It was standard size for Japan. The bed and pillows were below average. But overall the room was very clean and tidy. We were picked up from the train station which saved lots of time and stress. All the staff have been lovely. Breakfast is pretty average but hey, it’s included! The hotel is in the PERFECT location! At the bottom of the gondola at Happo-one, walking distance to heaps of restaurants and bars and the shuttle buses stop out the front. 
The only down side is that there is a lot of outside noice within the room. We could hear other rooms, people in the hallway and noise from outside very clearly. And light from outside lit up our room all night. 
Apart from these little things we were happy with our stay and will most likely return!

Average but not bad 

Came here with a mate for a snowboarding trip! We are very sceptical about this place when we were on the way. We had the place booked and arranged by our flight agent and didn’t know until the night before arriving. To be honest, the reviews are pretty terrible. The great things about the place was definitely LOCATION! The snow lifts is literally out the front of the hotel. Friendly staff at reception. All Westerners so it suited us Aussies. The bar next door was great food! Great burgers and western food. And played great live music at night. 
The bad things were definitely the noise in the room. It was as if a constant fan was on in the vent. Luckily snowboarding all day kills you so you fall asleep like a log! The breakfast is very average. Standard hostel food. Wifi is not good either. 
Overall, it was not the greatest place but it got the job done because we hardly spent time in the room and just wanted to be out in Hakuba and on the snow all day! 
Would I stay here again? Probably not with the girlfriend!  But with the boys? Yes, it is cheap and location is good.

Average stay

As most reviewers say The Gondola Hotel is basic Japanese accomodation, no room facilities etc. so don’t expect to be able to make yourself a cup of tea even. We found reception helpful but unable to solve the very noisy room we were allocated. Be sure you are not in A310 or A415 as there is a constant toilet flushing noise .... YES ALL NIGHT!

Don’t stay in A310 or A415

I want to give it a minus star but cant, therefore i give 1. I dont know why this hotel calling itself "3 star". Or Agoda calling this "3star". You judge for yourself from the photos if this is a 3 star hotel. The building looks so old and worn out.  I will not comment on the room size because, well. This is japan. Everything is small. But when we arrive there was nobody at the receptionist. There is no lift, the room smells like your grandma's old knickers (not that i smelled my grandma's knickers before, but you understand what i mean. Lol) i have a bad feeling that we cant park at the hotel and have to pay even more for parking. Guess we're gonna find out tomorrow morning. We paid 39.000 yen for 3 nights. Its like 165$ per night. This is more like a backpacker hostel. 
Going to move to a more decent hotel tomorrow. Hopefully there's any in this area.

Just dont come here.

An envelope with your name and key awaits for you in a basket on the reception desk. Then you have to carry your luggage up a very steep flight of stairs as there is no lift in the reception floor, you have to to go one floor up to find the elevators. The  place is run by westerners, so they speak English. They are helpful enough. The room was big enough for the 4 of us. Breakfast is ok, limited items in menu,  nothing special, but good enough. Included is also one dinner, a hot pot, very nice touch, but you have to cook it yourself. There is a bar coffee place in the hotel, but their sake sucks. Watered down the worse sake I ever tasted. The big let down is the ski hire shop. Unhelpful bunch of employees. There are lockers supposedly for you to use but the shop staff empty the lockers without tell you about it, while you are out on the snow skiing. Then give you a lame excuse as to why they empty them, there have been cases of property never to be found after the shop staff emptying lockers. Whether this is a modus operandi to steal your property, only they know.  They sell goggles at reception at ok prices. The ski hire shop and the cafe bar are the reason of rating of 3. Would I stay here again? NO!

Hakuba Gondola Hotel

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