Name: Bed and Breakfast Koyuki
Address: 2451-13 Ooaza-Hokujo Hakuba-mura 399-9301,, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 10

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Rooms

Laundry

Services and amenities

Snack bar

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

German

English

Japanese

Languages Spoken

Hiking

Fishing

Ping-Pong

Recreation

Parking

Free Parking on Premises

Cycling

Sports

Ski storage

Ski shuttle

Skiing Off-site

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Matsumoto Airport

Toyama Airport

Bed and Breakfast Koyuki

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We went to Hakuba in Dec 2020 to ski and stayed here in the attic room. Everything about our stay was fabulous and we ended up having a great time. Marcus was very kind and went out of his way to help us a few times. He also gave us excellent recommendations for ski rentals, lessons and things to do around Hakuba. The room was very comfortable, with an attached toilet. I especially enjoyed the wood fire which would be warming the house every evening when we got back from skiing. The B&B is quite centrally located with the shuttle bus stop near by, tons of restaurants and Spicy ski rental. All in all, a great stay!

Excellent stat

First of all we would like to thank Marcus and Kyoto for having us in their beautiful home. Our first time to Hakuba and we have been very lucky staying here. We got excellent suggestions on where to ski depending on weather to where to get a great coffee or dinner. We had the western Japanese attic and it had plenty of room for two adults, we had small lounge area and we slept upstairs very comfortable own toilet and wash room. The layout is amazing the way they have space for drying room and coming and going separate from the main entrance. Would highly recommend staying here. 



Home away from home

We visited B&B Koyuki for the 5th time, which says how much we enjoy the place.  Markus and Kyoko provide a wonderful experience.  You are a house guest of Markus and Kyoko you not just staying at accomodation. Markus can provide all the advice you need to make the most of you’re stay: where best to ski based on daily conditions, restaurant recommendations and making reservations for you, pick up and drops from your bus / train add immensely to the enjoyment of the stay.

The best way to describe  a stay at B&B Koyuki, is a place run with Swiss precision but with warmth and quiet charm.    

We thoroughly recommend, like 99.9 % of guests,  a stay at B&B Koyuki

Warm and Friendly but with Precision

My sincere apologies to Kyoko and Markus.....I thought I’d written this review months ago! Another fantastic visit. 4th time !Always the genuinely warm welcome and friendly atmosphere. Markus & Kyoko are very kind and helpful, ......ready with respectful & useful tips or suggestions if asked....we’d learnt from our previous 3 visits to Hakuba ( each time staying at B&B Koyuki) that it was important to heed our host/hostess’s recommendation to book our favourite local restaurants at least a couple of days ahead so as not to be disappointed. This trip, we were a family of 5 with two rooms booked. Very, very comfortable.....as always. I refer the reader to my first ever review of B&B Koyuki ( Jan/Feb 2012) .......the very favourable comments remain the same. The attached photo gives example of the ski shuttle buses and the nearest bus stops ( marked with rectangle around the location ) we walked to ( easy walks with ski gear....just don’t run 😄) from our B&B. The shuttles were free for skiers/snow boarders during the daytime. 

Another Fabulous Stay with Our lovely Host & Hostess....4th time since 2012

It was our 4th time staying at B&B Koyuki. We come up every few years in summer from Osaka to escape the extreme heat and enjoy the nice Japanese Alps. B&B Koyuki is very clean, complementary breakfast is good, there is a nice relaxing common area, table tennis in the basement, the hosts are very friendly and knowledgeable about the area. I really recommend B&B Koyuki for your stay in Hakuba!

Perfect Summer Getaway!

I stayed there for two weeks to write "book chapters" on China-Japan relations, and it has progressed so well!  A quiet and cozy furniture, together with witty conversations with an owner family who have lots of international experience.  You would feel like staying in a Swiss cottage.  The owner family are welcoming and accommodative to guests' needs, and fluent in several languages (English, German, Japanese and French).  They know A to Z in Hakuba. It is conveniently located from bus terminal, and within a walking (and cycling) distance, you have nice local hot springs (I would recommend Satonno-yu personally), cafes, restaurants, ski lifts to bring you up to 2,000 m high, and three convenient stores.  I went to Kurobe-dam which is really awesome place (one hour bus trip from the bus terminal).  Overall, you would not regret staying with Koyuki. I would miss Swiss style berakfast  Highly recommended!

J'aimerais bien revenir ici en hiver pour les activités sportives.  Sinon, mon séjour a été très bien passé avec la famille qui est très accueillante et amicale.  Multilingue (anglais, allemand, japonais et français).  Pas de souci. Il y a plusieurs endroits que j'ai fréquentés pendant mon séjours; cafés, restaurants, onsen, et tous.  Le petit déjeuner à la suisse est quelque chose que je manquerais beaucoup!

非常におすすめです。夏に来ましたが、冬のシーズンにまた訪れたいです。オーナーご夫婦はとても親切で、数カ国語を話します。朝食もとても美味しくいただきました。ありがとうございました。  

Swiss Experience in Hakuba

- [ ] Spacious japanese rooms
- [ ] Very clean and tidy
- [ ] Have you own toilet in the room
- [ ] Very comfy futon bed

We were forgotten on arrival day despite we emailed to reconfirm our arrival time on bus from airport. (Different pick up location depending on arrival method). Lucky our friend arrived the day before were there to help communicate with Markus, and had to come out to find us because we did not have phone. Which we had to wait more than half an hour, as Markus went to 3 different pickup locations. It was cold and rainy.

No private shower, which is ok. However, very restricted shower time. No shower after 8pm is very inconvenient I believe to most people. Especially we are here for the snow, so say bye to night skii. When we go out to eat dinner, we always have to rush back for shower, because once the door is locked you will be stinky for the night. The shower  room on the right has low water pressure ( the guest who mentioned this last year is not alone now). 

Heaters in the rooms are set to 21 degrees. Our room have 2 big windows and a door. And we came from a summer part of the world. So we were quite cold especially at night, Feb Hakuba could still get to -10. However we were confronted by Markus that we are burning his fuel like ‘Crazy’, and we should care about the environment more. When I explained theres 2 reasons we turned on the heater higher
1. we were cold
2. The dry room was inadequate, everyday we have to ride in our damp boots and gloves, so we bring it to the room near the heater to dry. This was Also mentioned by another guest last year.
Markus response were
1. No, rooms are set to 21 degree should be warm enough. And other guests even ask to change to summer quilt. Ok, so in his accomodation Markus can judge for you if you are warm enough or not. And other guest represent all guest is the right way to be? When I said I feel its colder in the room than out in the common area, Markus said no its not true, you just feel like so ( isn’t that what matters?)
2. Markus said he really care about his guests so Its impossible our gears could be damp the next day, because he check and feel that they are all dry everyday apparently(same response he gave to previous guest). He said in the 10years, no one ever had issue with the dry room, which is not true because there was another review stating it. Anyway thanks Markus for caring so much that you go around and stick your hand into each and every guests boots to have made sure they are dried. 
I am not sure how guest comfort are prioritised in this accomodation. Obviously, it comes after their standards and believes of whats right for the environment. We all do care about our environment, just to a different extent. I am an airbnb host myself, and I would never tell my guest off for using too much heating/cooling or water. And we are here on a short holiday, not for an environment lesson. I do not think it is very professional to expect your guests to meet every one of your standards, especially it means to sacrifice their comfort. Perhaps Markus should state clearly all these rules as criterias to book, so guest will not book the wrong accomodation and Markus will not get the wrong guest. 

In here the shower nobs are very different to what we were used to. You turn up for shower down for tap and middle is off. On the last night, my friend accidentally over turned the nob, so instead of shut off the water it turned on the tap. Because the shower and bathroom actually have a door. She did not realise and the tap was left on. When we got back from dinner, my friend went to the basement to pack our boards. Markus saw me and told me about the shower. As there was another guest too, so I told Markus I showered first so its definitely not me, and I will let my friend know. After I told my friend who continued packing, I met Markus again 5minutes later. He made a remark any decent person would apologise. My response was, I already stated I was not the one who made the mistake, why should I apologise. Then Kyoko stepped in and said, because my friend made the mistake. Not sure how that makes sense, but I am certainly not used to that logic at all. And then he started giving me another lecture about how much gas we are burning him. At this time, my friend walked in, and reflected the issue of dry room inadequacy, and in Australia accomodations dry room is always warm rather than turned off at night. Markus said  very emotionally“ Well then you should stay in Australia”. Markus then brought up the issue about the shower to my friend, and my friend said “ok, and we are checking out tmr.” ( meaning we will not need shower again) Markus pointed to the door and yelled “ you can pack and leave tonight if you want!”

The house is always quite and empty. No one really use the common area (except for breakfast) because it is just uninviting and have a very serious atmosphere. 

Many reviews said Markus were helpful, however I could not agree completely. We did appreciate that he sold us some discounted tickets to Hakuba47, and gave us lifts from station. We felt he is quite an opinionated person, which caused us discomfort from checkin to check out. So most of the time, we go to Kyoko( who is much more genuine and friendly) for help with booking restaurants and sending our luggage to airport. Just a few incidents

1. The first morning, Markus expressed his negative view of Australians (a lot of Aussies come to Hakuba apparently). He also believe too many tourist have came and damaged Hakuba forcing locals to leave. Meanwhile he has been making money from the tourist he despise for more than 10years. I think he could have kept it to himself knowing we are tourist from Australia already. Later I found the very few negative reviews about this accomodation were from Australians, but what they wrote were mostly what we felt too. So is it just coincident Markus do not like Australians?
2. On the second day we wanted to go to Happo One, so we asked if Markus also had discounted tickets. He said no, so we said its ok there is a Japanese app (Wamazing, it has booths in airport so its legit) which sell tickets at discount. Markus KNOW IT ALL challenged us to buy and show him, because other guest have tried different ways online and it never worked. Well after testing, it works like wonder and we saved 600yen each. Because we were trying to buy discounted tickets, Markus said we are all trying to milk every cent of Hakuba which we found offended.
3. After 2 days of walking to everything in the cold slippery and sometimes raining Hakuba, (we had to walk 1.6km to onsen and supermarket), we decided to rent a car and asked for help. Markus suggest we should walk to everything, apparently kids here walk few kilometers to school everyday. I am sorry, but I did not spend $3000 here to waste my time walking, plus we were all exhausted everyday after the snow. We were hOping they could make some calls for us to see if theres any cars available, but we were told rental shop only accept online enquiry. In the end we found Freedom car rental 1.7km away which respond to all form of enquiry( we used fb and theres english speaking staff), and it turned out they knew Markus and Kyoko very well as their daughters go school together. I wonder why we were not referred when we asked for help.

Daily Buffet breakfast, is just bread with butter and jam,1 small plate of cut up fruit to share with all guests, cereal and milk juice or coffee. The 7 days we were here, we had this everyday and eggs for 2 days.  

Overall , we did not enjoy our stay . We felt like walking on a tightrope. They come into our room everyday multiple times when we were out to make sure we turn off everything. We have to lower our voice. No one use the common area , the property is dead silent most of the time. We regretted to choose this accommodation for 7 nights of stay. I have my baseline of requirement for accommodation yet this one didn’t meet it. No freedom to use the shower, no dry facilities, the owner is rude and accuse us if we don’t follow the rules.

The worst accommodation I had in my life

The hosting team at Koyuki provided an amazing stay in great accomodation. They are very friendly and happy to help with everything! Station pickups, where to find food, ski rentals etc. 10/10 experience overall!

Fantastic location, accomodation, and hosts!

The b&b was welcoming and cosy. The room was clean and extremely comfortable. However what makes this place a must stay is the friendliness and helpfulness of Markus and Kyoko. They are always great to chat with and made sure everything about our stay was perfect. 

Would recommend if you're looking for welcoming and traditional accommodation 

Lovely place to stay

What a wonderful B & B - a real gem in a fantastic location. Markus & Kyoko made us feel extremely welcome in their beautiful home. Nothing was too much trouble. Markus picked us up and dropped us off at the bus and train station was was a lovely touch. Our room was great and very clean. The breakfast was perfect - so nice to start with fresh fruit, cereal and toast before a day on the slopes. The location of the b & b couldn't have been better - right near the ski bus and the local cafes and restaurants but tucked away away off the main drag. We really enjoyed our chats with Markus and learned a lot about the local area amongst many other things! Markus also gave us daily weather reports and advised us on the best places to ski depending on the day. We couldn't have hoped for a nicer stay in Hakuba and will be recommending this place to anyone travelling to the area. Thank you Markus & Kyoko.

Bed and Breakfast Koyuki

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment