Name: The Ridge Hotel & Apartments
Address: 4608 Oaza Hokujoh, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 9

Elevator/lift

Smoking areas

Ticket assistance

Express check-in

Reception desk

General

Laundry

Luggage storage

Services and amenities

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Parking

Conference Hall

Business

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Matsumoto Airport

Toyama Airport

The Ridge Hotel & Apartments

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The appartment was clean spacious and comfortable
Staff were pleasant and welcoming
However a significant issue of pyjamas disappearing from the appartment coinciding with a change of bed linen has not been adequately dealt with. The issue is still unresolved .

Poor customer service

We spent 10 nights in a hotel room at The Ridge and loved it. Our room was huge; beautifully equpped and quiet as a church. Unusually for Japan, there was heaps of storage space in the room with cupboards, wardrobes and shelves a-plenty.
The western breakfast buffet (which changed every other day) was good, although it might have been nice to see a Japanese option sometimes (an apparently almost exclusively Aussie clientele perhaps the reason why they don't). They have barista coffee available (at an extra cost) although we found the coffee available from the cafe in Ryhthm across the road rather better.
The common areas of the hotel, while small, are delightful. The location is within a 10 min flat walk to the Kokusai lifts with a shuttle bus-stop outside the door. The walk into 'town' is a pleasant 15mins where there are heaps of eating and drinking options. The bar at the hotel (open from 4:30) is very pleasant and drinks are very reasonable priced. We ate one evening in the restaurant which was fine if unexceptional...there are lots of dining options you'll want to try anyway.
Staff were all really friendly. Our room was always fully serviced while we were out skiing and left immaculate.
Highly recommened and we will definitely return.

Sensational

This is our 4th time coming to the Ridge and it was awesome.  The place is stunning and from an accommodation perspective the rooms and beds were super comfortable. The buffet was delicious and sets you up for a great day skiing or just taking in the local eateries.  There are many great amenities such as ski locker area and a laundry.  The staff were are so friendly that they drive you to dinner and suggest where you should have dinner. The games room is a great place for the kids to go and chill out and play games. The antlers restaurant is very convenient as well. Overall the ridge is a amazing place and a place we always enjoy returning.

The amazing ridge

The staff at the Ridge were the best & so helpful during our week long stay there in mid January. We were 2 families travelling together & had booked the 4 bed apartment. Unfortunately one of the children was sick & Nadia & her staff were wonderful, organising medical help, driving the child & his parent to the local doctor & looking after all of us so well by organising ski/ boarding lessons for our group of 8, dinner reservations & supermarket runs. We had dinner in the restaurant 3 times & ate hearty cooked breakfasts every morning before heading out for a day of skiing/ boarding. Our apartment was warm & comfortable with 2 bathrooms & toilets, a full kitchen, laundry & lounge area & comfortable beds. We could walk to the Happone Skifield from the hotel & also catch the free shuttle bus a 2 min walk from the hotel. The ski locker & drying room were located in the basement & the best part was at the end of our stay, our ski rental equipment was picked up by the rental company. It was all so easy & we would not hesitate to come back & stay at the Ridge if we are staying in Hakuba.

Great Stay, Great Staff

Spent 6 nights at the Ridge over Chinese new year and had a fantastic stay.  Stayed in room 206, a standard hotel room, which was the only room available when we booked six months earlier.  The room was great, larger than we expected and better than the pictures on the webpage.  Bed was very comfortable and there was plenty of storage.  The underground ski storage area and drying room was great.  Although we had planned to eat out in other locations during our stay we really enjoyed the restaurant and had dinner there three nights in a row (that bread and butter pudding desert was just so good!!!).  The location of the hotel opposite the ski shuttle bus and Rhythm Snow Sport (for ski hire) is perfect.  The walk to ski slops is not to far either (5-10 minutes in ski boots).  The best thing about the hotel were the staff, the front desk manager (thanks Nadia :) )and her team were great in helping organise things, were friendly and helpful and the free trips to the super market were really great.  Wait and bar staff were really friendly.  Have just booked for next year and really looking forward to staying at the Ridge again.  

Fantastic stay and great service

I can’t speak highly enough of the team and accommodation at the Ridge Hotel & Apartments.  

The rooms and amenities are absolutely first class, the location is second to none but more importantly to our group was the incredible service and friendly nature of the staff who went above and beyond making our holiday memorable.

10/10

From the moment i stepped into this hotel i received amazing service, not only was the service amazing but the property was impeccable and location was perfect. I thoroughly enjoyed my stay here and would be happy to recommend this this accommodation to anyone.

Amazing stay

Lovely hotel. Perfect location. Great friendly staff. The facilities provided for our skiing trip were just what we needed. Ilene felt comfortable and well looked after and will be staying here again :) 

The Ridge Hotel & Apartments

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Paid on the spot

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