Name: Courtyard by Marriott Hakuba
Address: 2937 Hokujo, Kitaazumi-gun, Hakuba, Hakuba, Hakuba, 399-9301, Japan
Rating: 9

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Heating

Security guard

Newspapers

Garden

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Room service

Fridge

Family room

Hairdryer

Rooms

Accessibility features

Wheelchair Accessible

Wheelchair access to restaurant

Accessibility

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Restaurant

Vending machine

Meals

Free Wi-Fi

Internet

Car rental

Transfer

English

Multi-language staff

Japanese

Languages Spoken

Bike rental

Hiking

Fishing

Recreation

Free parking

Parking nearby

Parking

Event facilities

Fax and copy machine

Conference Hall

Business

Cycling

Tennis court

Fitness facilities

Sports

Massage

First Aid Kit

Beauty and wellness

Family/Kid Friendly

Kids

Ski storage

Ski passes available

Skiing

Winter sports

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

Hotel features

Matsumoto Airport

Toyama Airport

Courtyard by Marriott Hakuba

Hakuba

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The courtyard marriott was a fabulous experience. The team there are so friendly and helpful, assisting us with ordering taxis, storing luggage, and helping us to understand the ski bus system. We had a room with a private onsen included and it was luxurious after a long ski day. Great experience at this hotel!

Great experience - wonderful service!

We had a Japanese Western room for 4. Twin beds with tatami area with futon. Not really enough room for 4 to open all suitcases.  Low value for money  (USD 600  in winter).
Staff spoke limited English.
Free transfers to Hakuba station or bus terminal for check in and check out only.



Average

Hotel is above average but the Japanese staffs need more improvement. When I call them for help on the tatami, they ask us to DIY. Not something I will expect from Marriott.

However I will like to give a special shout out to 
Rizwal ( I supposed the Indonesian guy’s name). Rizwal is one of the best, very attentive and help us with a lot of reservations and gave us a lot of tips on term of traveling. Truly a gem in this hotel chain!! 

Above average but not fantastic 

We stayed here for 2 nights in July. The hotel and rooms are clean and comfortable. 
The lack of vegetarian / vegan food options was disappointing considering this is a Marriott Hotel. The resteraunt may not be theirs, but still expected better. 

The staff were very helpful, although the hotel shuttle to drop us to the station was only available for a 30 minute timeslot in the morning. Strange, but not a problem.

Location is good, still has a feel that it could be a lot better by just making small improvements. Its the details that matter, at least that is why we booked Marriott. 

Still, we would stay here again (and maybe bring our own food).

Great staff, hotel can be better

I just 10 minutes away from the indicated nearest bus station indicated in Bonvoy apps. Then, I chatted using bonvoy apps to ask further directions. Surprised then next 5 minutes they arrived to collect us. Very good english from the staffs name Tomoro who drive us. During the
ride he gave us a good orientation of the hotel and city. My room also upgraded with private Onsen. Something to improve: food in the member club lounge should be more advance rather than too basic cold cut.

This brand will not go wrong.

I really loved that place! We stayed there with our dogs in a pet-friendly room located on the first and it was so nice and clean. And we also had a private onsen in our room - what else could you wish after a long day of skiing? 
Stuff is super nice and friendly, absolutely delicious breakfast buffet.
It is 10-15 minutes away from the nearest slope by car or you can go by a shuttle bus.

One of the best hotels in Hakuba

This hotel by a worldwide hotel chain fits the most indecent curtains in the room. The curtains are so THIN that they don't function as curtains. Not only that they don't block lights when the sun rises, they also don't black lights at night when there is a public hotel lamp post right outside our windows. The hotel has such a CLEVER design to have a public lamp post right outside the windows of a ROOM but fit the room with curtains thin as tissues. You will laugh when you see my photos.

Big brand hotel with the most indecent curtains

Great restaurant.  Lovely staff.  I haven't been on here for a few years and reset my password just to review.  :)  I am a Plat so we got a little extra, but what a great little hotel.  Refreshed 2 years ago and still has that new car smell.  Highly recommend and I am a picky picky pick pick.

Perfect in All Respects.

Hakuba is best known for its winter months with some of the top ski destinations in Japan, however, during the summer it is one of the most picturesque destinations you could find anywhere else.  The Japanese Alps during the summer is simply breath taking.  As for the hotel, we visited during the end of May of 2021 while we celebrated my wife's birthday.  The service and hospitality was second to none.  Site manager, Mr. Yusuke Kabeya, was an absolute scholar and a gentlemen.  He and his team decorated our room with birthday decors, balloons, towel displays, rose petals and a beautiful centerpiece with delicious treats.  The hotel amenities were splendid as taking a nice outdoor onsen bath during the cool summer nights simply washed away any stressors and aches from your mind and body.  As for Hakuba in the summertime, some must visit places include: Happo Pond, Hakuba Mountain Harbor, Hakuba Ohashi Bridge, Snow Peak Field Hakuba Kitaone Kogen, Wadano no Mori Church, and Hakuba Mini Train Park are just a few places to mention with a lot more of activities and places to do and see.  If you are looking for a nice, calm and peaceful get away from all the hustling and bustling from the crowded city life during the summer, then Hakuba is the answer to all your needs.

Hakuba in the summertime

コートヤードバイマリオット白馬に2021年2月に妻と泊まりました。仕事柄、マリオット系列のホテルをよく使用していましたので、白馬にグループホテルが数年前に出来たのは知っていましたが、泊まるのは初めてです。確かに設備は新しく何ら問題は有りませんでした。但しサービスは期待を裏切られました。まず、2時前と早く着き、チェックインしましたが、部屋の準備がまだでしたので待つことになりました。狭く薄暗く殺風景なラウンジで、何のホスピタリティーもなく1時間待つと部屋が準備されました。重い荷物をたくさん持って部屋に移動しましたが、横を通り過ぎたスタッフからは何もサポートがありませんでした。気をつけて頂きたいのは、フロントからエレベーターの動線上に階段があります、妻では荷物を運べず、私が運びました。最も酷いのは、ラーメンの無料提供サービスです。8時まで提供すると言うことでしたので、早めに外食を切り上げて戻って来たのですが、8時過ぎですいませんということでした。私の時計では7:55でしたが、iPhoneを見ると8:01でした。このホスピタリティーの無いホテルに泊まる前には、時計の時間を入念に合わせるか、衛星時計を使用されることをお勧めします。

It is the first time for me and my wife to stay in Courtyard by Marriott in February 2021, although I know that new Marriott Group hotel was opened in Hakuba several years ago. The facilities are new and maintained well to satisfy us, however the hospitality of staffs was terrible. When we checked in the hotel around  2 p.m., the room was not ready and we were required to wait at small and dark lounge with no attractive sights and hospitality. After 1 hour, a room was ready, and we carried large luggage and many bags, going through in front of staff, any help had not been offered. 
Here, I would like to remind all of you to watch out the steps on the way to the elevator. What made me feel extremely angry is that they have the service to provide Japanese noodle in the evening according to the staff. When I went to the reception to ask for the noodle, they said that the service was over 1 min ago. Then I checked my watch, it exactly showed 8.01(including the time we talked). I and my wife felt so angry because we never thought that a hotel service could be counted with seconds! In that way, I really should have rushed to the reception to save the 30 seconds so that I could get my noodle!
You need to adjust it super carefully before staying in this hotel.

we get angry with the hospitality

Breakfast included

Free Internet

Courtyard by Marriott Hakuba

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment