Name: Izumigo Kiyosato Kogen Hotel
Address: 3545 Takanechokiyosato, Hara, Hara, Hara, 407-0301, Japan
Rating: 8

Elevator/lift

Smoking areas

Gift shop

Garden

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Free parking

Parking

Beauty and wellness

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Matsumoto Airport

Izumigo Kiyosato Kogen Hotel

Hara

All of the rooms face the south and with the possible exception of a few on the lower floor have a view of Fuji San and the Southern Japan Alps.  This is a well maintained older hotel, built in the late 1980's during the "bubble" when Kiyosato was being promoted as a high end resort, second home area.  We were there in early May so cherry trees were still in bloom and the sound of nightingales rang through the air all of the time.  It features stargazing from a small observatory just be aware that in Japan frequently the cloud cover will prevent any actual sightings.

The ofuro (large bath) was clean, the water hot, but on the small side, and for some reason it is necessary to bring towels from your room.  This is the first time I have run across this quirk.  

The food was either "Western" or Japanese and well prepared.  The chicken was not sufficiently cooked to my taste, but my wife claims this is the Japanese style.  I was moderately impressed by the meal, my wife on the other hand thought it quite good, chicken excepted.  Unlike most, nay all other Japanese hotels I have stayed at breakfast was served at the table and was not buffet style.  It was adequate, and tasty just not what I am accustomed to.

On the whole a nice enough place to stay if you want to tour the Kiyosato area.  Shuttle service is available to and from the train station if you choose not to drive up from the city.

Good but short of being great

We checked in on a quiet, misty night, so there was no stargazing session (available nightly at observation deck upstairs). Check-in was tricky as the reception staff spoke little English. After 15 minutes, another lady, whom we assume to be a manager, stepped in to assist and she spoke decent English. Wondered why they didn't enlist her help from the start. Room was spacious and overlooked a pond. Thankfully, by the next morning the mist had cleared and we could see a bit of Mt Fuji without its trademark snow cap from our room. An even more impressive sight awaited us when we got down to the pond! Blue skies and mountain views made for great postcard shots. When we checked out, a senior staff member even helped us with our bags to the shuttle bus.

Overall a lovely hotel

Go to this hotel of you are in the area, it is fantastic! Went with a mate who also loves Japan and this hotel with its onsens, location, great staff and food meet the mark! It takes two trains from Tokyo and when at Kiyosato station a phone call ensures a pick up five mins later. Will be back a number of times based on this experience. 

Great hotel! 

A great hotel with spectacular location with snow covered alps all around. Staff very friendly and helpful. Highlights were the Onsen with outside bath and inside one also. The set course Japanese dinner in the restaurant was superb and excellent value for money. Room size very large, if you get Japanese style room. With great views over the carp lake and Mt Fuji distantly looming. Definitely keen to come back in the Autumn. 

Fantastic Japanese experience 

We stayed one night with our 2 children. The room was spacious (we got mixed western/japanese  room so 2 futons were laid out for the children at night). The onsen was very nice - quite large and spacious as well but shame that there is no view (from the ladies at least) just a view of a fence. Given the beautiful location I think they could have made an effort to find some better view!

The hotel grounds are great - quite large and there's a pond full of hungry fish that you can feed which the kids found most enjoyable. You can also walk or drive to many lovely areas nearby so the hotel is well located. 

The food was delicious - we ate in the french restaurant and found the standard to be very good. It would be helpful if they could offer some simple a la carte for children rather than a variation of the adult fancy dinner as my kids didn't like some of the courses which was such a waste given the quality and it would be much better if we could have ordered stuff they would like. Breakfast was equally delicious but it took Japanese size portions to a new level! They put a little bowl of cereal on each table - it was about half the portion a single child would eat! They do some cooked food but again fairly small portions (which I didn't mind so much) but when we asked for bread we got 1 half slice of toast. I had to ask for more ! Even the drinks were tiny - my son had finished the glass of milk he got before the waitress had left the table. Given the cost I would have expected it to be more plentiful - especially as milk, bread etc are cheap ingredients so honestly why not let people fill themselves up!?

Izumigo Kiyosato Kogen Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment