Name: Kamikouchi Hotel SHIRAKABASO
Address: Azumi Kamikochi 4468, Matsumoto, Matsumoto, Matsumoto, 390-1516, Japan
Rating: 8

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Matsumoto Airport

Toyama Airport

Kamikouchi Hotel SHIRAKABASO

Matsumoto

child-bed

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not-guaranteed

wired-internet-access

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safe

mini-bar

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Great location. Right in the middle of Kamikochi. Convenient for 1-2 nights stay to experience all of Kamikochi. The food was excellent, given the remote location of the hotel from the city. Rooms are recently renovated. Recommend getting the room with the river view.

A good place to stay if you wanna spend a few days in Kamikochi

Came here in the summer of 2023. Stayed here 2 nights for hiking. Located just after the Kappabashi bridge as you come from the bus terminal and this hotel lies 1/2 way between Taisho pond and the Myojin pond/ Hotaka shrine. 
About the hotel, its has minimalist deco with a plenty of blond wood. No art work on walls. Bed is comfy. My room 307 was facing the back and there wasn’t much of a view, but thats ok bcos we were out walking most of the time. Had the windows opened for fresh air at night
Breakfast buffet is good but minimal variety. Closes by 9am so late sleepers beware!Most tourists were local and almost all were in Q  to get in when the breakfast opened at 6.45 am!
Took the dinner too. Dinner is good. Fusion Japanese. Not buffet. Small portion.
Btw if you dont take dinner here, there’s hardly anywhere else to eat at night. By 6pm most tourists who are day-trippers, would have left and all the shops will close.
Remember to do all your purchases and dinning before 5pm!
This hotel disappointingly has no onsen but a public bath instead. A small sad pool. I didnt bother

There are about 6 hotels in this valley and only certain approved vehicles and tourist buses can drive in. The bus station is across the river, about 600m form this hotel (See map) and the track to the hotel is a long gravel road… 
I came with a big luggage and I had to drag my bag all the way over the gravel! The poor wheels got stuck in the stone and mud. Was not only embarassing but exasperating! And during summer weekends by 6am, this place will be full of hikers and local tourists. ( Try not to come here on weekends/public holidays)
Of the 2 main hiking trails,in opposite directions, both offer different views and require 1-2 hr trek. Ideally, 3 hr each, to appreciate the beauty and magic of the place. 
If given 1 choice, due to lack of time, I prefer the trek to the Myojin pond/ Hotaka shrine. 
Located on this trail is a noodle house with grilled Iwara fish. A kind of mountain trout. A rare treat. 
This place is chilly at night even in summer
I know this hotel is expensive ( burnt a hole in my budget) but worth the spluch as this place is really beautiful and you will not appreciate the beauty if you rush thro on a day trip

Good location

We spent three nights at this hotel in a lovely area of the Japanese Alps.
The hotel has a mixture of western style and Japanese style rooms, and ours was a good size, very clean, well equipped and comfortable. The view was also superb at the front of the hotel but other rooms may not have this.
All staff were exceptionally polite and helpful.
We were booked on a dinner, bed and breakfast basis (not really anywhere else to eat in the area) and all of the food we had was excellent - again a mixture of Japanese and western style.

Very good hotel in the heart of the Japanese mountains

No complaint about the hotel and service. Scenery very lovely outside hotel. French food dinner is just average but tasty enough. Public bath is very small but during our 2 days stay , hardly anyone was there when i visited. I accidentally left a cardigan in the wardrobe and wrote email immediately the afternoon and requested they forward it to the airport hotel which I will be checking in 2 days later. At first , they keep insisting that I have to pay courier fee into their bank account and gave me all the details but I told them I cannot do that as i do not have a Yen account and I will bear the approx USD10 fee by credit card. But they insisted that they cannot do that ( I am amazed how come they cannot accept my credit card details, wouldn't that be how business is conducted with international travellers.) In the end , I gave up and just ask them to donate it to whoever wants it. After all the to-ing and fro-ing, they relented and absorbed the postage and forwarded it to my hotel where I received with great appreciation when I checked -in. So although initially  I was very upset, this final gesture has redeemed this hotel in my eyes and I want to recommend it for their good service.



Final good customer service gesture

Location fantastic for walkers and service great in every area. Both dinner and breakfast was very good and they took the trouble to explain ingredients in English and catered for my vegetarian friend well. Room comfortable. The cafe was very expensive and not quite same standard as dining room 

Wish we had stayed longer

We visited Kamikochi in late May and were delighted to find this hotel was open. I believe it was the only hotel open at the time,  given COVID and recent earthquakes. We had a comfortable room with an amazing view of the Japanese Alps. Just like on their website. For dinner we chose the Japanese course, which was fine. The service was excellent.  I think this hotel might have the best mountain views of any of the hotels in Kamikochi. The outside porch is amazing.  I believe there might have only been one or two other rooms taken when we were there and we were appreciative of the efforts made to make us comfortable.

Wonderful views of the Japanese Alps

Looks nothing like the photos - don’t be fooled. We booked through a third party website for a C$450/night room which showed only pictures of the refurbished wing and kaiseki dinner, but on arrival the hotel put us in an old room with dirty carpets, no bathroom, cigarette burns in the curtains and ripped and dirty chairs. Really horrible. The only food available on our “plan” was the buffet which was cold and unappetizing and staff wouldn’t let us upgrade to the “French” restaurant. The only bathroom was a sento (public bath - not a proper onsen) on the ground floor, you go through the lobby and it is also not very clean (lots of hair on the floor / in the bath and the spout for the bath is a ceramic squirrel with its head knocked off). During the night the hotel is very noisy, and there is no wifi. The hotel should take responsibility for these third party bookings but even if not, there is no excuse for dirty and ripped furnishings (see photos), shocking for C$450/night. We have travelled in Japan before and stayed in traditional rooms all over the country and never had an experience like this. We felt ripped off and very disappointed.

Most disappointing experience in Japan

We stayed a night at Japanese styled room. The room was clean and spacious. They provided complimentary bottled water and tea/coffee. There was a public bath where you can use the onsen. The staff were very friendly and spoke relatively fluent English. The dinner and breakfast was buffet style. Not a huge spread but had a good selection of Japanese food. As the hotel was located on the mountain, the room did not have air condition. There were only a fan and heater. It was cool enough for us. Everything was great except that it did not have Wi-Fi. But we had our own router so that was no issue. Just good for you to take note. We enjoyed our stay and would still choose to stay here when we are at Kamikochi again. 

A comfortable stay

Modern hotel with fantastic views to he surrounding mountains.
Have breakfast or just a beer in the terrace,
Get up early to see monkeys just in front the hotel and take incredible photos with a smoggy river.


Perfect place in japan’s alps

We had a two bed room with splendid view over Kamikochi valley. Nice room with tatami floor. Good 7 course dinner. There is a free Japanese public bath. Excellent service. It is not cheap to stay in Kamikochi but considering the location, breakfast and dinner included and the service it is ok. We went there just after opening and snow limited the available hiking to the valley. Keep this in mind if you are heading for summiting. 

Kamikouchi Hotel SHIRAKABASO

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