Name: Fukashiso
Address: 2-11-21, Namiyanagi, Matsumoto, Matsumoto, Matsumoto, 390-0825, Japan
Rating: 9

Air conditioning

Elevator/lift

Smoking areas

Smoke-free property

Heating

Newspapers

Gift shop

Garden

Reception desk

General

Non-smoking rooms

Family room

Toiletries

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Luggage storage

Telephone

Services and amenities

Breakfast

Restaurant

Vending machine

Kettle

Meals

Free Wi-Fi

Internet

Transfer services

Transfer

English

Japanese

Languages Spoken

Bike rental

Recreation

Parking

Fax and copy machine

Business

Massage

Beauty and wellness

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Room amenities

Matsumoto Airport

Fukashiso

Matsumoto

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I now understand the different reviews. Very grateful to the reviewer who shared that Fukushiso inn provides shuttle pick up from the JR Matsumoto station. About 10 min drive or 40 min walk away. 

I booked via Agoda and contacted them via Agoda. No response.

Will I ever stay? If I were driving through and rates were low enough, I would, with expectation that it is a 2 star accommodation in terms of facilities but 5 star in service. 

A mismatch in price and the facilities. But the service level was excellent. 
 
I attribute much of the miscomm to Agoda site without providing Fukashiso's website or email.

I would book direct from Fukushiso website in future. When I contacted them through Agoda website, no response and didnt realise that there was free shuttle. 

Only when I found the ryokan's site (through search engine), and their email on actual day, I emailed and got a prompt response on the free shuttle from Matsumoto Station (West side) at 3.30pm or 5.30pm.

Staff spoke decent English and food was good, not as luxurious as shown in the photos. But excellent cooking. I love their tempura mushroom. 

The staff are earnest and they seemed to have improved since. The facilities such as room and onsen in the building are limited and small compared to the price in similar establishments in Kyushu. Room was clean and no smoke. But tiny with no attached bathroom. Note that check in is 4pm. The private onsen is like the toilet of a hotel. No view and old tiles.

The breakfast is Japanese and we liked the curry rice and coffee. Its a generous breakfast with yogurt, juice, milk. 

Excellent hospitality, but quite a distance

Station   pickup worked perfectly, but we were a bit worried by the time it took to get to the ryokan. Also our room was very smoky, though we had specified nonsmoking. However, all was put to rights by the lovely receptionist and we were moved to a bigger and smoke free room. On our first night we took the udon meal, which was pretty good except we weren't keen on the cold noodles! The second night we went out to a sushi restaurant nearby which was very good food and good fun as we had no way of communicating with the waitress, who enjoyed the joke. It was convenient for us to take the lift into town at 9.00 each morning. The Onsen was excellent too. And they gave us each a small gift when we left. What's not to like?

Very helpful and very japanese

This little hotel has lovely traditional Japanese rooms that are clean and reasonably sized compared to other places I've stayed in Japan. The rooms were big enough to fit two quite large and very comfortable futons and a small table. A little tea set is included which adds a lovely touch. 
We weren't expecting a private bathroom so it was a lovely surprise to find that we had one. 
The only bad thing about the hotel is the location. The area us almost industrial and it just has none of the charm that I was expecting for an area out of the city. 
I would highly recommend the hotel but only if you are driving or don't have much luggage to carry from the train station. 

Nice traditional accommodation 

The only con of this superb Ryokan is the location, far from the train station and the Matsumoto tourist sides, but once in this old traditional Japanese house, you forget about the efforts to arrive. The Ryokan is a little island of harmony and tradition. You will enjoy walking the wooden corridors, having a tea in the bar and a bath in their public bath room, which is not big, but well equiped. Rooms are wide enough and have a little toilet. What surprised me most of this hotel was the outstanding level of service and the great dinner I had, full of very well made little delicacy dishes. This is a hotel to feel japanese hospitality.

The best of Japanese hospitality

I really wanted to love this place, and in many ways feel bad for giving a low review. However we were disappointed with our visit. 

The good things: Beautiful building, very good food in the evening (I wasn't such a fan of the breakfast), staff with a very open and warm nature, generally fairly clean. 

Bad things: 1. Weird location. I imagined this being very peaceful but it wasn't, it was in a sort of residential/suburb area. I didn't mind being 10 minutes away from town but this is because I thought it would be in a more remote location but I was wrong. I guess I should have looked into this more thoroughly though. 

2. The smell. They allow smoking in a lot of the hotel and although we had a non-smoking room, the people in the room next to us were heavy smokers and so we had to endure the horrible smell floating through whenever you open the door. 

3. The service. The reason we booked a night in a Ryokan was to try and experience the amazing and traditional Japanese hospitality that you hear about, but we received nothing of the sort. Although all of the staff were very nice and well-intentioned, they seemed like it was the first day that any of them had ever worked at a hotel. We were collected from the station at 3.30pm and so they knew exactly what time to expect us. We arrived and checked in (long, long process that involved the girl pick up and then put down various pieces of paper over and over again on a messy desk that had piles of stuff everywhere) and then we were shown to our room. But halfway there, they told us to turn round and go back to the reception because our room wasn't ready yet. We went and took a seat and were told to wait 5 minutes and ended up waiting for 45. I have no idea what they were doing but it was like the girl just realised that she'd forgotten to clean the room or something. This is bad considering they knew what time they were picking us up so it's not like we were unexpected. When we were finally shown to the room we were not told or shown anything, not given the wifi password, or shown how to work the heater (which as it turned out was broken). The whole room/hotel guide booklet was in Japanese so we didn't know where anything was. 

In the evening we were asked what time we would like dinner and we said 7pm. There was a huge amount of confusion over the process involved, whether the staff would come to our room to take our order, where we would eat, etc. Everyone else seemed to be getting served in their rooms (as I expected in a Ryokan) but they wanted to serve us in their 'dinner room' which was freezing cold and had noone else eating in there. We were traipsing round the hotel in our gowns and were made to feel really silly and embarrassed. We had a similar situation with breakfast which is served 6.30-8.30am and, despite this being a buffet served in the kitchen, the staff wanted to know the exact time that we would be eating breakfast. Why does it matter if it's a buffet? Can we not just come down when we get up?

Overall I think a lot of the problems here were due to the extremely limited English of the staff. I do not expect everyone to speak English and the visit would have been a lot easier if we spoke Japanese ourselves. However they do advertise on UK websites such as Expedia and previous reviews have said that some staff have good English but this was not our experience. It would help if they prepared a welcome information sheet/booklet in English explaining how everything works, what time dinner is served and where, how to book the private bath etc. 

There are also other issues like the cuckoo clock that goes off every hour (in the night and day), the fact that the rooms do not have any sort of curtain or blind so that you get woken up by the light streaming in at 5.30am etc etc. Some of the furnishings in our room were also very old and worn, as were the towels and robes we were given. 

Basically, if you're looking for just somewhere to stay for the night then this place would be fine, although I can't imagine it would be the most convenient location for most people. However if you are looking for a lovely relaxing Ryoken visit with good service then this isn't it, especially if you speak limited Japanese. It is probably worth spending more money to stay somewhere that is used to foreign guests and that will give you the 5* service that you have come to experience.

Fukashiso

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