Name: Hotel New Station
Address: 1-1-11 Chuo, Matsumoto, Matsumoto, Matsumoto, 390-0811, Japan
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Heating

Security guard

Newspapers

General

Non-smoking rooms

Room service

Fridge

Hairdryer

Bathtub

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Dry-cleaning

Shoe shine

Luggage storage

Services and amenities

Breakfast

Restaurant

Vending machine

Kitchen

Meals

Free Wi-Fi

Internet

English

Japanese

Languages Spoken

Free bicycle rental

Bike rental

Hiking

Recreation

Parking

Fax and copy machine

Business

Massage

Sauna

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Matsumoto Airport

Hotel New Station

Matsumoto

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Convenient location, just  couple minutes walk from Matsumoto station exit. Plenty of restaurants and convenience stores nearby, in neighborhood and station. 15-20 minutes walk to Matsumoto Castle.
Staff was welcoming and friendly, capable enough in English without reticence.
Room was typical Japanese business hotel -- even a bit smaller (at least with our double bed); not much floor space or space for bags/luggage. 
Although well-appointed, bathroom also on small side -- watch your elbows in the shower! No counter or much space for your bath toiletries.

Convenient location, friendly staff, good value

Had a fantastic experience at this hotel. The room was very clean, comfortable and great value. The staff were absolutely lovely. They went above and beyond to make us feel welcome and helped us with anything we needed. They are also proficient in English language. Highly recommended.

Lovely accommodation, with beautiful kind and helpful staff.

We drove and need the staff to guide us to the car park which is a distance away. The young man was very helpful and can speak English. We found our room was stuffy as aircon only provides heater. The same young man that speak English came to our room and help us to open the window and taught us how to open and close the window so that we control the cool air circulation. Thumbs up for the service. As for the sound of the train sound, the track is just behind our room. The sound was still bearable.For the first night we walk to eat Ippudo (ramen), which was very good and nearby. The hotel public bath with hot water was also very good, which is at 7 floor. Would recommend.


Convenient to get food and it is in the central

Booked a non-smoking room for 2 nights but as soon as I checked into my room, I could smell cigarette through the ventilation and despite turning heater off. As I'm slightly asthmatic and can't breathe well if cigarette smell presents, I went to the reception straight away and explained, but the manager didn't believe me. I asked him to come to my room and even though there was still strong smell of cigarette in the corridor and in the room, he denied he could smell it and was reluctant to do anything. I even asked him if other rooms on the floor were smoking rooms and he said no. Though he would not barge at first, I kept on insisting on a room change and he finally gave in. I always thought Japanese strides to provide exceptionally customer service but clearly not in this hotel coz I was treated with such mistrust and rudeness. This was by far the worst hotel experience I ever had in Japan! Luckily the air was fine after changing to a different floor, or otherwise I'd have to find a different hotel to stay and probably wouldn't get my money back as I booked directly on the hotel website.

The other thing I didn't like was that I had to hand them the room key whenever I went out. This felt like they can't trust their hotel guests enough to let them keep the keys. I can understand that if I was staying at a local's home or in the older ryokan where the room door is not always secured, but this is meant to be a hotel? I also found the room quite dusty and outdated as well. Not somewhere I would recommend or stay again.

So why didn't I rate it 1 star? That's because the breakfast staff were actually friendly and professional, much more polite than their main reception staff and also for the fact that it's located very close to the train station. 

If you are thinking about staying at this hotel, I would recommend you to compare other options before making your decision. There were a few other budget hotels nearby that's worth checking out.

Not a non-smoking room at all!

We selected this because it was  near the station, moderately priced, and most importantly it had a room for the night we needed it.  Walking into the room was a pleasant surprise.  It had more space than places that cost a good deal more.  The negatives were the window covers - blinds that we could not pull up but only adjust the angle to get more or less light.  That was a shame because there was a nice sunset visible (striped).  Windows did not open.  The climate control was not effective (or we did not use it correctly) so that we got too much warm air for good sleeping.  I would stay again but probably would look elsewhere first.  It is very handy to the train station, and they were good about keeping our luggage both before we checked in and after we checked out.  This might qualify as a budget hotel, though I have rated it mid range.  It cost half as much as most others we visited during two weeks.

Roomy but lacks sunlight and climate control

Staff are not helpful and disallowed me to get assistance from my boyfriend because he is not a "guest" at the hotel. My boyfriend lives in Japan and does not need to stay in the hotel with me. At the time when I was visiting, I just had a surgery on my right shoulder and my arm was in a sling. But the hotel staff persistently disallowed him to go upstairs with me, saying that he is not a "guest". We explained that he will not be staying, but only need 30min to help me to bring my bag up, get changed, shower etc (because it's very difficult to do things with one arm in a sling and especially so when it hurts). But the staff said no means no, he absolutely CANNOT come up to my room to help me. And said that if I need help, they will send a staff up to help me. LIKE EXCUSE ME, ARE YOU EXPECTING ME TO LET YOUR STAFF SHOWER ME?? Absolutely ridiculous. Is this a hotel or a prison?

Also, a single room is exactly the same as a semi-double room. We then said that we'll top up the money to the rate of the semi-double room. But guess what? They said a single room is a single room, you cannot add another name. (Even though there is no physical difference between a semi-double room and a double room!!!) Very unpleasant experience with the staff. Rigid, unreasonable and ridiculous.

Hotel New Station

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Paid on the spot

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