Hakodate Onuma Tsuruga Resort EPUY

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests. Guests must check in by 18:00 to eat dinner at this property. Guests who check in after this time may not be served dinner, and no refund will be given. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Free shuttle service from New Hakodate Hokuto Station is provided upon request. Please contact the property at least 3 days before the check-in date to make a reservation. Contact details can be found on the booking confirmation. Please be informed that no pets are allowed to stay on property premises, except for guide dogs / service dogs and other service animals. Please make sure to contact the property in advance if a service animal will be accompanying your stay. Please note that there are no elevators at the property. Guests must use the stairs.