Name: Toyoko Inn Niigata Ekimae
Address: Hanazono 1-2-2, Chuo-ku, Niigata, Niigata, Niigata, 950-0086, Japan
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Newspapers

General

Fridge

Hairdryer

Bathtub

Shower

Rooms

Accessibility features

Accessibility

Laundry

Safe-deposit box

Services and amenities

Breakfast

Restaurant

Vending machine

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Parking

Parking nearby

Massage

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Niigata Airport

Toyoko Inn Niigata Ekimae

Niigata

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Due to the flight broken, the airline provide me a one night stay in Niigata. The hotel location is perfect which near the station and restaurants around. Supermarket and convenience store just few minutes walking distance. Shuttle bus stop to Niigata Airport about 10 minutes as well. 
The hotel is average but the room is good size compare to other Japanese hotel. Free limited of choice breakfast was provide in house guests. Overall this’s not so bad but the only thing the Reception staffs can be more friendly to guests. 

One night layover stay

The staff had my key ready as they could see me from the main building's elevator. Location is very convenient; just off the station's exit. The hotel is in a commercial building and is located on the 4th floor. There are two elevators within the hotel, so that's a plus. There are also 3 washers and dryers to make laundry easier than other locations. This is about my 25th different Toyoko Inn, from Sapporo to Kagoshima and the staff here was very accommodating. If I were in the area again, I wouldn't hesitate to use this location. I am a Toyoko Inn Club member and reserve 6 months out and pay with cash.

They took care of me!

I booked this hotel well in advance because the demand for the rooms was very high due to a local festival.  The hotel checked my credit card immediately and my credit card company issued an authorization number.

A few month later, this hotel sent me a message which said 'Your booking will be cancelled in 24hrs because the credit card authorization had failed.'  I booked the room using Booking.com so I sent a message to the mail address the hotel registered with booking com as their contact mail address, explaining the authorization has already been granted.  Their reply was 'We do not correspond online.  The content of your mail is disregarded and no action will be taken.'
 '!' 

I was obliged to make a international call but when I explained the situation to the hotel staff, they denied their involvement.  They claimed they did not even have my credit card detail and it was all booking.com initiating the action.  I checked with the booking com and found out it was indeed Toyoko inn who initiated the message.  I called the hotel again but they still refused to provide me any help, saying they were not involved.

I have obtained the exact detail, when Toyoko Inn obtained an authorization on the credit card, which department of Toyoko inn initiated the mail etc.  As they would not help on the phone nor accept an e-mail, I sent the information on fax.  They did not respond to my fax message and simply cancelled my booking.

I of course was not happy with this treatment and tried to contact the customer service.  I then found out this hotel chain with hundreds of hotels does not have a customer service department.  It simply does not exist.  I then wrote a letter to the manager of this hotel with a copy of the credit card authorization etc.  She of course did not respond.  I checked the reputation of this hotel chain on the net.  When they receive any complains, they are known to simply throw them in the rubbish bin.

Be careful using this hotel chain, especially when the demand is very high. If something goes wrong, it is not possible to obtain a help.  I had at one point booking.com to call this hotel.  They were told 'Get someone who speaks Japanese'.

Worst booking experience with this zero customer service chain

Very close to the station, in fact the building next to it is the station :) downstair there are so many nice restaurants and cafes and small snack stands, and they are all very best of Japan too! no worries with food and drinks! hotel is cheap with all standard facilities that you need. 

But special with this one is that the service is extremely nice with this particular Toyoko Inn, all staff not only full of manner, they go above and beyond to help you! 

Thats why not only I highly recommend, I'd call it the very best !

Best of the Toyoko Inn

Have stayed at many Toyoko Inns and have never struck a bad one. They are all basically the same with minor variations.
This hotel has direct access to the JR station and Shinkansen. The bottom 3 floors are restaurants and business facilites, hence reception on upper level.
Whilst no English, check in and out was efficient and fast with no hassles.
Breakfast was excellent and varied each day.
If I had any complaint it would be that we were on the 6th floor with only a view of the building roof next door, when a view of Niigata would have been rewarding. But what the heck, we were only in the room at night!
Location Excellent, particularly if you want to use all manner of public transport of hire bikes.

ACCESS TO JR STATION AND ALL FACILITIES

Linked to the station so easy to get to.
Accommodation as per all Toyoko Inns was efficient, spotless room and lovely breakfast.
Everything you need and a excellent price.
Would never stay anywhere else

Toyoko Inn Niigata Ekimae

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment