Name: Tengu Onsen Asama Sanso
Address: Ko 4766-2, Saku, Saku, Saku, 384-0801, Japan
Rating: 8

Garden

Terrace

General

Family room

Rooms

Free Wi-Fi

Internet access

Internet

Barbecue grill(s)

Hiking

Sun Deck

Recreation

Parking

Parking nearby

Fax and copy machine

Business

Table Tennis

Sports

Location

At the hotel

Matsumoto Airport

Tengu Onsen Asama Sanso

Saku

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I and my wife travelled to Japan from 5 to 11 August 2017. Before our departure, we reserved the hotel “Tengu Onsen Asama Sanso” in Karuizawa for the night of 10 August 2017. It was booked under my wife’s name “Yumi Matxxxxxx” (confirmation no. 1253251258).

During our trip in Japan, there was a typhoon and 2 days before 10 August 2017 (i.e. 7 August 2017), we had called bookingcom that as we were in Northern Japan at that time and we foresee that we might having difficulty in reaching the hotel on 10 August 2017 due to the weather and traffic conditions.

However, the reply from the staff of bookingcom was that “the typhoon will be over and you can’t cancel the booking, etc.” I told them that it would be dangerous for us to drive there in view of the situation as well as who could be sure about the progress of a typhoon but the message I received was it’s none of bookingcom’s business.

At the same time, I was told by the hotel that it didn’t allow us to cancel the booking. I needed to go there as I’ve already made the booking no matter what the situation was. I felt very unhappy at that time and indeed, I tried to go there on 10 August 2017 but still, because of the rainy and windy weather, I could not make it.

I and my wife been using bookingcom for a long time and I guess you can check it from the previous transactions. I indeed felt much disappointed at your staff’s attitude as well as the indifferent manner of bookingcom in considering my situation. Whether you are going to refund or not is not a matter because I will publicize what I had experienced with bookingcom to all the travel blogs, web sites, etc. to let all people knows how caring your company is.

Tengu Onsen Asama Sanso

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Internet

Recreation

Parking

Business

Sports

Policies

Check-in terms and conditions

Additional information

Payment