Name: Mitsui Garden Hotel Sendai
Address: 2-4-6 Honcho, Aoba-ku, Sendai, Sendai, Sendai, 980-0014, Japan
Rating: 8

Shopping on site

Air conditioning

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Heating

Gift shop

Reception desk

General

Non-smoking rooms

Room service

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Luggage storage

Laundry

Safe-deposit box

Services and amenities

Breakfast

Restaurant

Vending machine

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

English

Japanese

Languages Spoken

Parking

Fax machine

Conference Hall

Business

Massage

Beauty and wellness

Pets Not Allowed

Pets

Contactless check-in and/or check-out

Health and Safety Measures

Location

At the hotel

Sendai Airport

Yamagata Airport

Mitsui Garden Hotel Sendai

Sendai

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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wi-fi

kitchen

- good location, not so far from Sendai Station and near the central commercial area
- good room, not big but normal for Japan, very well equipped, with lots of amenities
- the public bath at the last floor is a nice touch, not an onsen but a nice taste of what a public bath is for those that won't get the chance to see an onsen
- good breakfast with lots of choices 

Good bussines hotel in the center of Sendai

The hotel is very well-located in the heart of downtown with heaps of shops and eateries nearby. It's about a 10 minute walk to JR Sendai Station. Sendai as a whole is very walkable and if you like being on foot it's possible to see most of the sights that way. Or there are buses, including the loople, or the subway, with the hotel conveniently placed for using any of those. I stayed for three nights in a "superior double room" which had a reasonable amount of space, a large tv, comfy bed, small lounge near the window, desk, chair and mini table. The room had interesting city views. The decor was plain. The air conditioning couldn't be adjusted (it could be turned off) but fortunately the temperature was about right. The bathroom had handy shelves (3) for cosmetics and toiletries which was good. It was nice and quiet at night and I slept well. The staff were all very nice, professional and polite. A young woman on reception, who I think was still learning some of the protocols and processes, was particularly helpful and charming. The lobby featured a beautiful large floral arrangement. Email communications prior to my arrival quickly clarified a couple of matters. A great breakfast is available for 1500 yen. Hope to stay again.

Great choice

Overall, Above expectations ! 

Service level was high, staff was nice. 
Public space, room are clean.  
Breakfast was very good, many choice. 

You may enjoy open-air public bath at the highest floor too. 
I probably will stay again.

Above expectations

This place was wonderful. The lobby was modern with some great views over Sendai. The room was spacious and the breakfast was very good, many good choices both western and Japanese. The thing that won me over were the products in the bathroom. Shiseido is a good but not cheap brand so it was a lovely touch to have a face wash from this company.

My favourite hotel in Japan

Gee, I had no idea how big Sendai was until I studied the going rates for hotels there. My husband and I decided to stay at another Mitsui Garden Hotel, our third one of our vacation, because we knew their quality standards would be impeccable. And they were. No regrets for our decision even though it was a fair distance from the JR station.

We were just surprised that the $207 nightly rate for a Moderate Queen Room was closer to the rate for Tokyo ($246) than Sapporo ($94) considering Sendai is little over half the size of Sapporo. The downtown definitely felt more congested which might explain why the hotel started on the 7th floor. We were up on the 14th, but we had no delays getting in and out of the hotel.

Our Moderate Queen was quite suitable for these moderate queens since it had room enough for an actual chaise lounge. OK, it was just two cushions with a neckroll pillow, but it worked. There appeared to be an aversion to countertops in the bathroom, and tme constraints unfortunately didn't allow us to use their public bath. However, the front desk was impeccably attentive as usual.

Convenient Comfort in the Center of Sendai

We booked two rooms next to each other. The hotel staff were very friendly, helpful, and accommodating. 

Rooms are tiny — small even by Japanese standards. 10 year old child commented “I love this hotel. Everything is my size.”

Hotel was clean and had all of the basic amenities. Although we booked non-smoking rooms, we smelled cigarette smoke in the air. We wonder if it is coming from the HVAC system or our rooms used to be smoking rooms.

There is one person at the reception who speaks fluent English. She was so helpful. 

The breakfast buffet was pretty good but very busy and the layout is a bit chaotic. The breads and pastries were not good but the warm items were tasty.

The public bath is pretty basic but clean and a welcome amenity.  we enjoyed bathing at the public bath since the hotel bathroom was so tiny. 

Location is very convenient— next to Hirose dori station, McDonalds and a convenience store. It’s one station away from Sendai Station. It is a bit of a walk and riding the subway isn’t all that convenient. We walked with our luggage in brutal heat. If we had to do it again, we would have taken a taxi. 

Overall we enjoyed our stay and we appreciate the friendly hotel staff who helped us a lot.

Clean hotel with helpful staff

Pro:
- Hot Spring.
- Paid car park at ground floor.
- In city centre, lots of restaurants nearby.
- Clean and good services.
- Good for travel and business.

Con:
- Budget type, not luxury one.
- Paid breakfast but there should be better choice nearby,

Great modern hotel in city center

Not too much to say except good comfortable business hotel - also good help at the service desk for some questions we had around a sport game we were visiting. Not everyone speaks perfect english but they make sure the question gets answered - google, asking other staff members, etc. 

The location ended is near the main shopping mall/street area and a lot of restaurants but did end up being a bit less convenient for us given we ended up needing to be at the station for day trips and near the stadium which was a bit more of a walk or needed the metro. By no means is it far way though.

Good business hotel

When we first checked in, we were pleasantly surprised how friendly and welcoming their front desk staff was and spoke such good English as well, unlike many other hotels we have stayed in during this trip. 

But it quickly gone down hill from there. When we checked into our room, we realised that it was very warm and we were not able to switch the air con on to cool it down. The only option was to switch off the heater and opened the window, which was really only a small vent to prevent people from jumping out or fall out by accident I suppose? We rang the front desk about this and was offered a small fan to use in the room. It was bearable but not the most amazing condition to sleep in.

As we were going to Ginzan onsen after our first night in Sendai, we already had a second night booked for us to return to after Ginzan onsen, we wanted to cancel our booking but was too late. 

Upon our return, we were allocated the same corner room but one floor up. Unfortunately, this time the room was even warmer and it felt like 28 degree with the sun shining through. The window was all fogged up due to the heat and even the corridor and the laundry room were much cooler than our room. We asked for the portable fan again and opened the window vent but it wasn't doing much and we knew we just wouldn't be able to sleep in such heat at all. Not to mention that we hadn't even had a bath yet at that stage, which was the main reason we booked this hotel over others so we could relax after a day out in the cold.

So we went down to the front desk to discuss this and the male staff we spoke to, offered us an ice pack to sleep with. We were both speechless as we could not believe a 3.5 star hotel would provide such ridiculous solution to their guests. I told him that an ice pack is just not acceptable as paying guests. His colleague overheard what we have said and stepped in to assist. She apologised and offered us to check out other rooms to see if they were any better. She also agreed that the rooms were too warm. We eventually found one that have windows on both sides which appeared to be slightly cooler. We had both window vents opened throughout the night as well as the portable fan on. 

While we were grateful for the female staff who offered us an upgrade to a slightly cooler room, we found it hard to believe that a relatively new hotel does not have the ability to allow guests to have either air con or heating in their room. Not to mention the insult of sleeping with ice packs. Never again will we ever consider any of the Mitsui Garden hotels.

Mitsui Garden Hotel Sendai

Main amenities of the hotel

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Available rooms

Location

Description of the hotel

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General

Rooms

Accessibility

Services and amenities

Meals

Internet

Languages Spoken

Parking

Business

Beauty and wellness

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment