Name: Hotel Sierra Resort Yuzawa
Address: 731-1 Tsuchitaru, Yuzawa, Yuzawa, Yuzawa, 949-6103, Japan
Rating: 9

Computer

Elevator/lift

Smoke-free property

Newspapers

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Terrace

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Laundry

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Conference Hall

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Pets Not Allowed

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Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the resort

Hotel Sierra Resort Yuzawa

Yuzawa

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I have gone back to Sierra Resort 3-4 times as my boys and I had fond memories of this place . It is beautiful with full size windows and it is lovely to sit and watch the snow . The staff is very welcoming and treat us like friends coming back to visit . However the very last trip , a younger n new staff manager was rather curt and abrasive , hence didn't leave me with a good taste . The onsen is beautiful as in the picture . The food is nice but not quite enough for my boys after a long day of ski .

It is like home

Summary: 
+ Impeccable service from the Staff and fantastic meals provided were the highlights of our stay, despite unfortunate circumstances (high temp, no snow, closure of Iwappara). 
+ Communication before, during and after the trip made it feel personalised. 
+ Book thru the hotel website for the 22,000 yen best deal, if available, (inclusive room, dinner and bf, ski wear, ski rentals). 
+ Special thanks to Mr Shotaro, Mr Kota and hard-working Hotel Driver.
+ I would rate the hotel alone 3.5/5, but the services from the staff brought it up to 5/5

Special note: 
2 days before our stay, we noticed a heat front hitting whole of japan with temperatures soaring to 15 Degrees C (Mid March). This would definitely impact our intent of skiing and one of the main attractions of the hotel being a ski in/out. We phoned the hotel and were told that Iwappara (next to hotel) was closed, and arrangements were being made to provide shuttle service to a nearby operational Ski Resort. We decided to not cancel. During our stay, there were less than 10 guests (due to Covid19 and no snow). Hotel made special arrangements which enabled us to ski 2/3 of the days.

Location:
+ Mid-hill between two ski slopes (would have been awesome if Iwappara was open)
- Most of the few shops (mainly restaurants) nearby seemed close (maybe due Covid?)
- Pretty much stuck in hotel area after last shuttle (long walk down to town)

Facilities: 
+ Free upgrade to family room with awesome panoramic views
+ Lots of comfortable lounge sofas strategically placed throughout hotel, Hotel lobby felt cosy
+ Onsen was well-maintained with awesome views, indoor/outdoor
- in room toilet felt cramp, (used the onsen facilties mostly)
- Rooms were slightly aged, hotel gave a "The Shining" vibe

??? The ground floor of the main building had quite a number of band music rooms which puzzled me. 

Meals:
+ awesome view from restaurant, same for dinner and bf
+ Dinner: main highlight of stay, delicious, menu for both nights was different, 5-6 course, able to state preferences, fresh ingredients. You could be expecting to pay ~$50-100 per pax outside for a similar meal elsewhere.
+/- Selection of Japanese/Western set, both days japanese menu was the same, may consider changing a few items on the hot plate

Services:
Shuttle Service - requirement to pre-book and fixed timings
+ Driver was helpful in assisting with luggages and ski equipment
+ Hotel accommodated to adhoc requests (low guest, may not be avail)

Frontdesk 
+ Most are well-spoken in English
+ Polite and will do their best to accede to your requests or queries
+ Customer Service Excellence 
(E.g. Grateful to Mr Shotora who took the van keys and stepped out of office to provide a lift to the train station so we could make it in time for our shinkansen.)
(E.g. Upon realising there was some miscommunication for our ski transport, the hotel immediately made arrangements to ferry us using the hotel bus)

Recommendations:
- Provide a yukata so guests can wear them to the Onsen.
- Provide towels in the Onsen so guests need not bring back their wet towels to the room if they needed it the next morning.
- The breakfast portion seemed a little overkill, perhaps could create a list for guests to select what they wish to have.

Will definitely return here for my next trip!

Awesome staff ! Fantastic dinner (included).

My family of 4 just spent 3 days and 2 nights at Sierra Resort Yuzawa and had a lovely time.  From the staff, the complimentary mini bar, the 5 course dinner to the onsen, it’s obvious that great effort is made in making sure every little details has been a considered to make a guest’s stay more pleasant.  The only con against the resort is its location.  As others have mentioned, from the car park where the shuttle drops you off, there’s still a bit of a downhill walk through an underpass (with steps) to get to the resort (and when leaving, it’s an uphill climb).  Not exactly easy or safe especially when weather conditions are tough.  In addition, the ski in and ski out wasn’t too ideal either.  I was really looking forward to being able to ski in and out from the resort and didn’t mind paying the relatively high price for the resort.  We skied on 2 days.  On the first day, due to the warm weather, the path leading down to the nearest lift was tough to ski on as there were lots of brown patches of exposed grass.  After a heavy snowfall overnight, the second day was the complete opposite as we had to struggle through knee deep snow.  The alternative was to lug our skis uphill to the chair lift.  I hope the resort will consider providing ski transfer service to the nearest lifts when weather conditions make it difficult to get to the lifts.

Having said all that, we still had a great time and hope to be able to return to the resort again.

Great little gem for winter holiday 

I stayed here for 1 night with my husband on an overnight ski trip. This hotel is pricey, but it was worth it for the quality of service, amenities, and location, which ultimately led to a stress-free vacation. 

Pros:
Very helpful and attentive staff
World-class hot springs
Gourmet dinner
English-speaking support provided
On-site rental shop
Discounted lift tickets
Comfortable, modern lobby and shared areas
Excellent location
Free shuttle service to/from Echigo Yuzawa station
All of the small things that made my stay special, including the free hot drinks, coffee, and snacks in the lobby, the small, private sitting areas looking out over the mountains, and the free sleds and snow toys parents and children could use to play next to the hotel. 

Cons:
The price - quite expensive but, considering this is the nicest hotel in the immediate area, it is easy to understand the cost
The rooms are large, clean, and the linens and furniture are new. However, compared with the gorgeous lobby, restaurant, and onsen facilities, they are not at the level expected for this class of hotel.

Will stay here again

This, was the best stay I ever experienced in my life. Overall trip was so good and the experience was mine blowing thanks to the Sierra hotel and their staff.

I don't have any cons to speak of... So just mentioning the pros...
1. Location : excellent location. Right in the middle of the ski slope. You can see the mountains and the valley from the hotel balcony. Overall Yuzawa town is also very conveniently reachable from Tokyo. 
2. Onsen: The best highlight of the hotel is their outdoor onsen, with views to die for. The onsen is clean, indoor and outdoor and with breathtaking views.
3. 7 course dinner : The dinner was part of the package and what a package it was. Have a look at some of the pics below and you'll be able to see the quality of the food they served. Everything top notch.
4. Staff and service :The staff was so kind and helpful. They allowed us to use the shuttle bus for extra trips, apart from the 1 time transfer to and from the station. They also guided us about the many attractions in Yuzawa so that we could have a good 2nd day also.

I usually don't like to stay at one place and experience the same thing again and again. But I'd surely like to come back to this hotel in spring time. 

I've never given 5 stars before

A brief one night stay but fantastic location and very good service. Located on the slopes with easy access from the station (Echigo Yuzawa) - definitely very convenient. The new onsen has beautiful views and recharges the body after a day of skiing. The slopes are particularly good for beginners! 

Great onsen and location 

We love to stay every year for few days in this quiet and comfortable Hotel. It's a perfect place for family time. Nice view from the rooms, good restaurant and great new Onsen. But next time, we would love to have a Fitness room ;-))) Thank You Sierra Resort !

Thank you Sierra Resort

We love this place !
Nice rooms with view on the ski slopes, nice diner package, a welcoming lobby to chill before and after ski,..onsen ...
You can rent all materials including clothes.
A good family place where we come every year for a reasonable price
Highly Recommended

Annual weekend in Sierra resort

It’s certainly interesting getting here, you have to walk through a tunnel and then downhill in the snow to reach the resort and uphill to leave.

We found the team to be very helpful, we arrived into Echigoyuzawa station where they will pick you up. The driver dropped us at Gala Yuzawa and then took our luggage on to the hotel - when we arrived after our day skiing the luggage was in our room.

We had to leave early to get to Gala Yuzawa again so the hotel kindly arranged for a driver to drop us off even though their shuttle service hadn’t started yet.

The views from the breakfast/dining room are great especially if it’s snowing. We had dinner that night and the food was well presented and tasty with all courses brought out promptly.

Breakfast offers a vast choice unless you’re a typical Brit like myself in which case it’s cereal, toast and croissants.

I was unable to visit the Onsen as I have a tattoo but my fiancée loved the sereneness of hers as she was the only one there.


Great spot for the local slopes

This is the 3rd time i'm visiting Sierra Resort Yuzawa and each time i'm blown away. 

We came in on 9th Feb 2019 at the beginning of a long weekend that made the slopes and lifts slightly crowded. It was easy to spot the shuttle bus from the Echigo-Yuzawa station for the 20min ride to Iwappara. We checked in right after arriving and it was very efficient. We like how there is a new system to select the sizes of rental equipment using an ipad and the receipt can be passed to the folks at the rental room. From the start, I feel that the changing flow was very smooth. We were directed to the changing area, and then the bag drop off, then to the rental room and finally to the ski room. Signs are very clear. My snowboard was couriered via Yamato transport from Narita the day before and it arrived at the perfect timing as we were all changing. We got out to the slopes less than 2 hours after arriving at Yuzawa. 

We got to our rooms after a day of snowboarding. Rooms were spacious and nicely decorated. Beds were comfy. I visited the Onsen and am very very impressed with the newly renovated Onsen. It gives the feeling of a luxurious club. I particularly enjoyed sitting and having icecream and I enjoyed cooling down at the outdoor sitting area that you'll see enroute to the onsen. 

Our first dinner was spectacular. Out of our party of 6, 3 of my friends are first time visitors to Sierra. They enjoyed the 5 course french dinner. Throughout our 4 night stay, the 4 dinners we had consistently impressed us. Even the bread was so good - we could not get enough of the soft white bread.

Additional plus point was that there was a discount getting lift tickets directly from the hotel. It was a simple ride down the slope to exchange the coupons for the lift tickets at the bottom of Iwappara. 

Finally, on our checkout day, we used the Yamato Transport service to send our gear to the airport. We also appreciate the shuttle bus back to Echigo-Yuzawa but I would advise visitors to Sierra to plan their train timings to suit the shuttle bus timings so you do not spend too much time waiting at the train station. 

Hotel Sierra Resort Yuzawa

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