Name: A Club Hotel
Address: Remizovskoye Gorge, Almaty, Almaty, Almaty, 050023, Kazakhstan
Rating: 3

Restaurant

Meals

Location

Hotel features

Presidential Palace

National Museum of Kazakhstan

Botanic Garden

Republic Square

Almaty Central Stadium

Almaty Opera House

Almaty Cathedral

28 Panfilov Heroes Memorial Park

First president park

Park Kul'tury I Otdykha

Green Bazar

Almaty Zoo

Medeu Stadium

Shymbulak Ski Resort

Almaty Airport

A Club Hotel

Almaty

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

This hotel was booked for me by the local Government, and clearly there must have been something in it for them. The hotel is a 15 min taxi ride from any form of civilianisation and the receptionist insisted we pay for the whole stay on arrival. This meant I was trapped and could not book an alternative hotel as getting a refund would have been met with the usual loss of language skills. In summary: there was no hot water for the whole week; the internet they promised was intermitent at best and the food was poor and no breakfast choice - one morning there was nothing to eat as the chef didn't turn up. Complaining to the reception staff had no effect as she would not pass problems through the 4 or 5 layers of management for fear of reprisals. I received notification that the manager had a greed a 20% refund; however, getting this was a story on its own as all the staff tried to give me the runaround - I waiting for 3 hours for the manager because he was busy and then he failed to turn up. In the end I got a Government official to come to the hotel to sort it out and even then the management had taken a 'handling fee' off the 20%! Please please please go somewhere else, if all the other hotels are full, book a different date rather than stay here.

Go anywhere else

This hotel is just awful. Location - in the middle of nowhere, rude staff, no-service, terrible rooms. I was promised with a room with balcony and flat TV, got a room with no balcony and small ancient TV.

There are some plusses here, hotel rooms are quite clean and spacious. So if you want to come and some things in prive and quiet.. come here! But do not expect for any service or quality!

If you want to do things in quiet..come here

Very few staff could speak English.  I was given a large room, which was comfortable, my colleagues were all given shoe boxes. I had to keep asking for toilet rolls but they never arrived. The hotel is a long way from anywhere and if you cannot speak the language you are rather stuck. The restaurant is a rip off joint, with rude service and ridiculously unhelpful attitude: "if you order a minimum of 10 shashliks we may serve them within 1.5. hours." A fellow guest was made to wash her own bedsheets because of her female condition! We would have preferred to pay a bit more but be in town with everything within walking distance.

A Club Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Meals

Policies

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