Name: Decale Jewel Stone Hotel
Address: 4th Parklands Avenue, Nairobi, Nairobi, Nairobi, 111, Kenya
Rating: 7

24-hour reception

Smoke-free property

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Ticket assistance

Garden

Terrace

Express check-in

No elevators

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Beauty and wellness

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Wilson Airport

Jomo Kenyatta International Airport

Decale Jewel Stone Hotel

Nairobi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel looked decent from the outside but the inside was a completely different story. It has been poorly maintained, both electrics and plumbing are in a dire state and the management do not know how to deal with customer complaints. Upon check-in, the first room we were given didn’t have a working safe. We were moved to a second room that flooded after the shower broke. Third room was bare, old and dusty. Bathrooms have exposed wires, which made me very nervous and ‘hot’ water was luke warm at best, with guests being asked to switch on the immersion heater switch when going in for a shower.

We stayed two nights and were part of a bigger group. All our friends were equally dissatisfied. Would not stay there again and definitely would not recommend to others.

Disappointing

It’s a shame that the management have neglected this hotel. It’s in a great location and has potential. 
I was charged again for my room which was already paid for. Offered Kenyan shillings whereas I’d paid for by card so have incurred extra charges. 
The bathroom has no hot water so had cold showers. It’s a hazardous shower with live wires running close to water. A fatal accident waiting to happen. No health and safety rules. 
Staff try their best to resolve problems. 
Breakfast was good. 
Rooms are good size.

Poorly managed hotel

Convenient location but a badly maintained hotel with health and safety issues. Problems ranged from exploding shower heads to flooding. Staff were helpful in resolving issues but Management/owners were not interested.

Neglected hotel

This hotel is well located in Nairobi but has seen better days.  Sadly it is very badly maintained and badly managed.  It is rather dirty and more akin to a shoddy back packing hostel than a 3* hotel.  Having said that it provided breakfast and a bed at a reasonable price as well a security guard at the gate. The Jewelstone has potential but currently the Jewel needs a lot of work to make it shine. 

Seen better days......

Such a shame - the hotel is well located and well priced BUT...
The place badly need some TLC as everything is slightly dirty, slightly broken (dirty bed sheet, slopping bed)
The electrics are scary (plugs coming off the wall, wires in the shower)
Basic attention to details is also lacking (no loo paper in the bathroom)
it works for the odd night but not a longer stay

Neglected and unloved

The room was large and comfortable; the staff were very friendly and helpful; the breakfast was fantastic & in a good location the rooms are well equipped
Breakfast was also very good and the restaurant was spacious.
I had beautiful time in Nairobi.

Affordable INDIAN hotel at a good price!

Good value for money. I would say very budget-friendly place.  Very clean quiet place. Nice & big rooms. Excellent and concerned staff ready to go the extra mile to make things happen just like I wanted.

Worth its Value

This place was definitely not right for me. Didn't rralise it was vegetarian until I had checked in. Room was large but bare. Cold cold floor. Shower heater had naked wires visible. I was scared to take a bath.

Not right for me

I have stayed here several times a year for the last few years. Good value for money. Very clean, quiet place. NIce, large rooms. Excellent staff, polite, attentive. True that most of the clients are Asian but not being Asian myself, I did not see any evidence that Asian people are preferred, as another reviewer said. Menu is vegetarian (including eggs) but it is a short walk to Diamond Plaza where you can get many other food choices.

Great value

The room was large and comfortable; the staff were very friendly and helpful; the breakfast was fantastic!  Hotel is within walking distance of a supermarket and smaller local markets.  There is 24-hour security.  There is a small restaurant at the hotel with good vegetarian food.  There is also a swimming pool, but it is rather small and not good for lap swimming.  I enjoyed my stay here!

Decale Jewel Stone Hotel

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