Name: Mekong Charm Riverside
Address: 99 Unit 05 Souvannakhamphory Rd Ban Phonheuang 060, Luang Prabang, Luang Prabang, Luang Prabang, 06000, Laos
Rating: 8

Air conditioning

Currency exchange

Garden

Fire Extinguisher

General

Non-smoking rooms

Interconnecting rooms available

Minibar

Rooms

Ironing

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Services and amenities

Common kitchen

Meals

Parking

First Aid Kit

Beauty and wellness

Location

At the hotel

Room amenities

Luang Prabang International Airport

Mekong Charm Riverside

Luang Prabang

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

 Excellent guest house, lovely upstairs room good views,  small verandah overlooking  Mekong River. Tasty  omelette/fruit for breakfast,  Manager Houmpheng very helpful,good English /French , arranges tours,changes money, amiable. Highly recommended!!


Lives up to its charm!

I visited three years ago just before the lockdown and felt at that time that it suited my requirements well.  The front of house was excellent and the pace ran like clockwork. 
There has been a change of hands and so comparisons are inevitably drawn. They no longer have the bicycles which were so widely praised and one feels a lack of "ownership" when guests face the inevitable problems of communication with the local community, 
The wifi was  very poor with new problems encountered on a daily basis. The staff one sees are very friendly and do their best but they seem to lack support from a senior level. 

Could be  better !

This is the only negative review from our 4 week trip in SE Asia as this was the only accommodation that didn’t live up to its promise.  We stayed 4 nights. The location is beautiful and breakfast along the river was terrific but we encountered numerous problems: 
The manager blew up at us when we enquired about laundry service in town.  He actually screamed at us and got very angry.  We’re level-headed, well-travelled 60 year olds - this has never happened to us ever, anywhere.  He appeared to be offended we weren’t using the guesthouse service, called us cheap for wanting to ask about other services in town (2000 kip cheaper - about 20 cents!). We were actually trying to figure out alternatives - Was there was a local family we could support? A laundromat? This was truly bizzare.  When we told him we would use the guesthouse laundry he continued to scream at us for being cheap and thrust our laundry back at us. This occurred in front of other guests and staff.
Batteries! The tv and air conditioner remotes needed batteries, as did the safe.  No big deal, but each time we requested assistance, we got the sense we were somehow being bothersome.  After ‘new’ batteries from an open basket - they appeared to have been previously used, the safe continued to be unusable (maybe because the tape applied to the battery door was no longer holding) and the aircon remote only worked intermittently.
Bikes: nice they offer bikes but there weren’t enough to serve their guests.  Another bizzare altercation with the manager happened over bikes.  We went for a morning bike ride, came back to use the washroom and intended to continue with our ride.  The manager noticed we had locked the bikes, saw us on the balcony and rudely shouted we couldn’t lock the bikes when back at the property. I get it, we couldn’t selfishly reserve the bikes for the day. It should be noted there was a bike available, there were no other guests about and we weren’t informed of this ‘policy’.  Common courtesy and professional interaction with guests is a reasonable expectation for anyone engaged in the service industry.
Overall, given the condition of our room and the state of amenities, this is no more than a 2 star accommodation.  The unprofessional conduct of the manager would prevent us from ever recommending this guesthouse, regardless of price.

Very disappointing

We were moved to this after an over-booking error by booking.com and were unsure..... The staff were brilliant. Our 3rd Laos trip and we know how lovely the people are but these guys were truly exceptional. Diam (forgive the spelling) and his replacement could not do enough, even negotiating a discount on the tuktuk to the airport. Oh and the room....perfect, spotless for an upmarket LARGE room, great bathroom. If this it's anywhere near you price bracket is advise trading up or down, you won't be disappointed. Thank you Diam and staff, MEMORABLE 

Superb MUST be too of any consideration list

Very comfortable ! The hosts are friendly and care to us ! The room is clean and wide. It is near with all places like Night market and easy to go. I love this place so much and want to come again 😍😍😘😘

Enjoyable time !

Nice and clean room. Facing the Mekong river. Few minutes walk from every important site in Luang Prabang   and a very responsive staff. They will assist and advise and answer every question you might have 
Highly recommend

Best ROI

The overall charm of this guesthouse is a winner but the location,staff and service sets it apart from all the other accommodation in this area.The Mekong Charm is located near some wonderfully, cheap eateries and only a few blocks from the busy main business district.The rooms are clean and the beds and pillows are wonderfully comfortable.(No old smelly, hard pillows call this guesthouse home!)My modern bathroom had a terrific shower with plenty of hot water.Breakfast was served across the street on small tables beside the river. Mr Tang,the manager, was very professional and extremely helpful and went out of his way to make me feel welcome and comfortable.

Great Location, Staff and Rooms - What more do you want?

There are hotels and then there are experiences.  The Mekong Charm is both a comfortable retreat and a place to experience Luang Prabang at its heart. We spent 4 nights here while discovering the charm of this Laotian jewel of a region. It was always special to have made-to-order breakfast on the terrace above the Mekong, hop on one of the guesthouse bikes to explore, and return home after a day of touring to conversation with hostess Chang and family.  The guesthouse is in a perfect location to walk or ride to all places of interest.  Restful sleep in the comfortable, clean rooms and with friendly service always helpful with travel tips and arrangements, I couldn't imagine enjoying a bigger hotel with more amenities any better.

A special experience

Rooms are paneled with beautiful wood, and the floors are polished wood. Lovely balcony with great view of Mekong. Very good breakfasts, served on terrace overlooking the river and its boats. The manager, Chang, is excellent in arranging tours and tickets quickly and efficiently. She takes care of many details that make your stay worry-free. The staff is well trained, everything is clean, and everyone is polite and helpful.

Mekong Charm Riverside

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Parking

Beauty and wellness

Policies

Check-in terms and conditions

Additional information

Payment