Name: Kanaan Group Hotel
Address: Baalbek, Lebanon, Baalbek, Baalbek, Baalbek, 1800, Lebanon
Rating: 6

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Currency exchange

Smoke-free property

Heating

Ticket assistance

Gift shop

Chapel

Garden

Terrace

General

Bridal suite

Allergy-free rooms

Non-smoking rooms

Soundproof rooms

Room service

Interconnecting rooms available

Family room

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Slippers

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Shoe shine

Wake-up service

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Restaurant

Packed Lunches

Kettle

Meals

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer services

Transfer

English

Arabic

Languages Spoken

Tour assistance

Tourist services

Sun Deck

Recreation

Free parking

Parking

Fax and copy machine

Meeting and presentation facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Kanaan Group Hotel

Baalbek

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We visited Kanaan Group Hotel on 7 July, It is a 3 star hotel.
The hotel has a nice location near Ras Al Ain river, the hotel is clean and the service is very good. The staff is very welcoming especially Reine, she has a very positive attitude, helpful, and friendly. 
We were three couples, we reserve rooms only the price is very reasonable, there is many restaurants and cafes around the hotel to have a breakfast, we ordered coffee  at the hotel and the price is very reasonable.
The hotel has its own parking. We enjoyed our stay and we will visit it in our next visit.

Enjoyable Experience

Booked 3 rooms for 6 people for one night and we were given 3 rooms each with 3 tiny military size beds that did not make any sense though the view is excellent (the Bayada spring). The rooms are not sound proof and one can barely sleep from the cars and the loud Iraqi tourist (religious tourism) starting from 5 am. The breakfast is below primitive and we had to pay extra for coffee. Staff unprofessional probably waiters from a 3rd tier restaurant. Overall not recommended

The only option In Baalbeek

There were not many people at the hotel, and we arrived early. They gave us the best room (best view and suite). Very comfortable rooms. It is around 2 km from the ruins, but there are nice restaurants around the hotel.

Excellent stay

We were supposed to stay for two nights but decided to leave after one. We booked four rooms, all of which had terrible smells in the bathrooms. Linen and especially pillow inners, were stained and dirty.

Furniture old, unstable and stained.

Worst of all, we asked for a taxi to leave and they put us in a local bus which wouldn’t have been so bad had they not have told us it would cost $50 back to Beirut, only to then be told $100 and that we were going to be delivered to a taxi. Once we got to the taxi, he took $200,000 LBP and gave us no change. He underpaid the taxi driver and pretended not to understand what we were talking about when we asked about the change. The hotel should never have booked this if there was even a chance of that happening. 

Not impressed at all. Would not recommend to anyone.

Never again.

The welcoming was cold and heard the guy calling the manager as we reserved via booking.com

The first room assigned was with a bad mattress, i asked for change, he argued but i insisted that we cannot sleep on it, the other room was not clean, the bed same thing, again asked for changing bed, then i sprayed all with detol, the room lady thru the cover on floor and wanted us to use it afterward... 

Let’s not discuss the breakfast, no water, no coffee, nothing to eat decently... even labneh the minimum in a lebanese breakfast was not tasty... no bread!!! U only  get pain de mie, no lebanese bread, no mar2ou2, at least present small mana2ish!!! Or baalbeck best sfiha...
So i ordered the extra charge coffee, still it took them more than 15 min for the espresso 😭

Of course not an option for another stay with my husband,
Budget hotels in any country are better...

Not an option

We have stayed 1 night with 3 rooms in July. This hotel is the most terrible DIRTY one that I've ever seen!! The rooms were full of BUGS AND ANTS!!the WC smells sewer, with no shower towels, the reception guys were unpolite and when I wanted to explain what happened he didnt even care and said : if you didnt find our hotel fine don't come again?!
Despite all this the accomodation is very expensive, even in Beyrouth the capital is much more less.
 
Honestly its not worthin a 1 star  , I really dont advise any person to stay at this hotel.

Terrible awfull hotel

The room was clean. The bathroom not so much. You could see black mold in the shower. We had free breakfast. We tried to order coffee. First it was not free. They charge $4.00 per cup. Then it was the most difficult thing for them to bring hot water and granulated coffee. It took more than 20 minutes. I tried the labneh but It was horrible. How difficult is to prepare a good labneh !! You could taste the milk powder in your mouth. I switched to the olives. Also !!! You cannot eat it. So I had some cheese and a lot of bread.
If they want to receive tourists, they should respect them. Some people drink coffee and not tea. Unless they prefer one kind of visitors. Then it is their choice. Next time, we will stay in another hotel.

Kanaan Group Hotel

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