Name: Skytree Hotel
Address: B50, Jalan Dato Lim Hoe Lek, Balok, Balok, Balok, 25200, Malaysia
Rating: 6

Air conditioning

Elevator/lift

Newspapers

Express check-in/check-out

Smoking Allowed

Reception desk

General

Fridge

Family room

Cable TV

Hairdryer

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Bottled water

Meals

Free Wi-Fi

In-room internet

Internet

Taxi booking

Transfer

English

Languages Spoken

Meeting and presentation facilities

Conference Hall

Business

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Sultan Haji Ahmad Shah Airport

Skytree Hotel

Balok

1. Requested for a non-smoking room during check in, we found some stains on the bed. We tried to call housekeeping to change the bed sheet but the phone was not working. Had to get down to the lobby personally to inform the front desk to request for change of bed sheet. Housekeeping came and "changed" the bed sheet. We inspected the bed sheet and found the exact same stain at the exact same location.
2. The toilet's door cannot be closed. Frustrated with 3 major issues within 15 minutes , we headed to the lobby and demanded to change our room. Got a smoking room as that was their last available room.
3. Telephone line was not working again, toilet roll was not available.
4. We know this hotel do not provide toothbrush & toothpaste so we brought our own. When we return on the 2nd day, all our toiletries were gone. Housekeeping threw our toiletries WITHOUT our consent when they do NOT provide toiletries. Had to go down to the lobby to make another complaint again (remember the phone was not working?). Front desk promised to send toiletries to our room but it NEVER came.
5. During check out on the 3rd day, the housekeeping saw us and offered to compensate us for disposing our toiletries. As much as I appreciate their effort to own their mistake, this compensation (if ever required) should come from the management and not their staffs for not providing sufficient training and making clear the hotel's policy to their staffs.

Overall, I am totally upset and will never return.

A total disappointment

The worst hotel in Kuantan 
The hotel without hospitality, not humanitarian, chase a guest out from the hotel, not allowing extension of stays for loyal guests 
2pm check out straight away charge for day use
Never ever come back here anymore

Ms Ann

Considered as one of the new hotels in town .Comfortable bedroom, clean bathroom with affordable price. A bit outskirt of the town but it is easily noticeable from the road. The hotel provides lift and a simple nice cafe besides the lobby delicious menu (kopitiam concept) Available car park around the hotel building. Stalls nearby are mama restaurant, farmasi, Malay food restaurant, convenient market(cowboy) and fruit stall. 


Affordable, Comfortable & Noticeable 

Superb location. Located in the center of Kuantan town. We stayed in family room which can fit for 6 of family member ( 2 children). Clean and tidy. Friendly receptionist.
We ordered grilled chicken and spagheti carbonara from room. Yummy! and the reasonable price. RM162 per nite includes breakfast of 4. It's a four storey building and have elevator. Highly recommended hotel.

yummy in-room dining

Located strategically in the center of Kuantan town. Just a walking distance to the biggest shopping mall, Capital Mall or formerly known as East Coast Mall. State Stadium also nearby and convenient for football fans to stay. Staffs are nice and pleasant.

Nice hotel

The room is small with RM108 for the walkin price. All days standard price. I booked for quuensize bed. The room is okay just a bit too small for me. There is fridge and clean room.  The only thing i don like is the sound from outside. The door is design with auto slammed mode. So if you stay in this hotel, kindly close the room gently. Because other tenant or guests will definately hear this annoying sound. The breakfast is good, they served with one set per person only. I ordered nasi minyak and my wife ordered chay kuew teoy and the food is fantastic. No free parking in this hotel and kena mpk saman for no shown cark park coupon and paid for rm10 at utc. You need to display car park coupon or park at no marking lot. This  budget hotel  is good to bring mistress also.  Because I saw some old man brought a young girl to stay in this hotel. Not sure their relationship but it seem they quite close when they walk together. I hope they r spouse. My wife comment that this room seem like a gunner room so we decided to checkout on the next morning and stay at e red hotel. 

Skytree Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Payment