Name: Kemena Residence
Address: Lot 174 Jalan Tg Kidurong Assyakirin Commerce Squa,Jalan Tg Kidurong, Bintulu, Bintulu, Bintulu, 97012, Malaysia
Rating: 5

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

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General

Non-smoking rooms

Room service

Family room

Rooms

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Meals

Free Wi-Fi

Internet access

Internet

Parking

Parking nearby

Fax and copy machine

Business

Children's menu

Kids

Location

At the hotel

Bintulu Airport

Kemena Residence

Bintulu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

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17-beds

18-beds

19-beds

2-beds

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37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The hotel is quite run down - the peeling wallpapers, stained bathroom, wet toilet paper and dusty floor upon arrival. However, the staffs were friendly and attended to your needs. Hope that the management has plan to refurbish the hotel as it is a good location to stay with many hotels around.

Poorly Maintained

Stayed there for one night during business trip in Bintulu. No hotel staff to help us on taking our luggages from our transport so we had to help ourselves using their trolley.
Check-in was fast, and elevator was available. 

The room was rather average is you are not going to spend much time in the room. The hot water seems to be not working. Other amenities such as water kettle, iron and ironing board were available. Not satellite TV, just local channel. 

Breakfast was including and just average. At least something to fill in before going off.

Just OK for Overnight Stay, Hot Water seems to be not working

Stayed for one night, transit hotel after my flight to Kuala Lumpur was cancelled. Nothing much to say. Nice budget hotel, good location and lots of convenience store nearby. Easy to find halal foods. WiFi provided. 

Nice hotel

The hotel has basic amenities but there were a few things that bugged us:
1) Lights were too dim which made the room look shady and haunted
2) Walls were patchy and uneven which made the room look worse
3) Water in the bathroom smelled like metal so had to buy mineral water to wash our faces with and also for brushing teeth
4) Bedsheets and pillows felt like they haven't been changed in years (old sheets and pillows)
5) Whole room/building is in a dire need of upgrading or renovation



Creepy and dim

We stayed in Kemena View Hotel ( Kuching Branch). So sorry Could not find Kuching branch in Trip Advisor. Just share my experience in other Kemena Hotel branches. 

My stay there was the worse experience I have ever had! Hotel staff so called "accidentally" checked in to a bunch of boys saying they were to hold a PRIVATE PARTY on a hotel room.  What?? And... It was just NEXT to our room. And.... We were sooooooo "lucky" of having such experiences : 

1. The clubbing music was on so loud from 5pm - 4am in the morning , and dozens of people including boys and girls ( should be High School Kids) , came in late at midnight  overnight and create lots of noises.

2.  We tried to seek help from the management, but he was helpless and couldn't do anything about it.  It seems like only one night shift staff, did not see any security around. 

3. Staff told us that he could only call to room to ask them Lower down their volume. But.... Do you think bunch of High school Students will listen to you? And IT gets even worse AFTER 1am. The music Is even louder. 

3. After approaching the staff for quite a number of time, finally we got ourselves a temporary room in Level 3 for us to move in so we could get some sleep. Can U imagine how loud was the music volume? We still can hear the music from L5 all the way to L3. Just imagine how unpleasant it is for the hotel guest. 

Worse experience in any hotels ever. 

Kemena group hotel is such an established company, how can they allow such an irresponsible incident to happen? 



Worse experience. 

A decent 2 star property, great for a night or two. I stayed twice at this hotel as we had events in the function rooms. 
Pros:
1. Good Location - Eateries, Convenience Stores, Pubs, Banks all are within walking distance.
2. Rooms are okay, abit dated but usable.

Cons:
1. Staff is clueless and very slow
2. Breakfast could be better in terms of variety served and cleanliness
3. Limited parking

Kemena Residence

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