Name: Wil House
Address: 50 & 52 Lebuh Leith 10020 Georgetown,Lebuh Leith, George Town, George Town, George Town, 10020, Malaysia
Rating: 8

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Rooms

Laundry

Services and amenities

Location

At the guest house

Penang International Airport

Wil House

George Town

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I travel to Penang regularly and stayed in many places. I had a misfortune to book a room in Wil House. I would like to warn others - AVOID. AVOID. AVOID this place.

The issues:
I booked a single room via Agoda website. The room description did include a bathroom with shower/bath. Also there was a photo showing bathroom in this room. Please see attached photos showing my booking details and photos of the room! So it was 100% evident that I booked a room with private bathroom (and I would NOT book a room with shared facility).

However, when I was already on my way to the property on arrival day, the owner sent sms informing that my room is located on 1st floor and I should use a bathroom on ground floor.  This was complete surprise because I booked the room with a private bathroom (not a shared bathroom on different floor!!!)

During following exchange of many messages, the owner insisted that I booked a room without bathroom (complete nonsense as the room description and photo do show otherwise!!). When I pointed this to the owner, he stated this was a mistake made by Agoda and he would "investigate". 
I pointed to the owner that his position is complete nonsense - correct description and published photos is a sole responsibility of the property owner (and not Agoda responsibility). He did not respond to this fact.

Afterwards the property owner stated that he has no other room and he cannot help to manage the issue. He suggested to "upgrade" to other room (at quite expensive cost) or cancel the booking like nothing happened - this is rude and such poor service. I was already on my way to Penang and I had no option to book new accommodation.

After 1 hour of messages with unruly owner, I had spoken to Agoda Customer Service to cancel the booking and also I raised formal complaint against the owner who published wrong information, mislead the customer and he tried to switch the issues to Agoda while it was his own negligence (or intent). 

In summary of my experience with Wil House (Wilson owner):

- the owner had a clear intent to mislead travelers by wrong description of the room. He pulls travelers in, so then upon arrival if you are unhappy with what you get is not what you booked, he tries to "upgrade" you to a more expensive room (while you could find similar room much cheaper elsewhere).

- I have spent 1 hour of my time and money for internet roaming while I was discussing with the owner and Agoda about the room issue 

- I had to find new accommodation after arrival  (this was very inconvenient and took me another hour)

- I have NOT received any apology or further feedback from the property owner.

I would like to share my experience and prevent this would happen in the future with other travelers. The owner still has NOT made any change in the room profile on Agoda - so other people will be affected by the same issue. I gave according feedback to Agoda, hope they will stop this unruly lair owner.

Meantime AVOID. AVOID. AVOID

PS There is no reception and nobody manage check-in. The owner just sent sms with some unclear details how to open the entrance door etc. Nonsense.

AVOID. Wrong description of the room, owner is lair, no service

I don't mind the small place but the service from the owner is very terrible. The owner is not considerate towards his customers, rude. The owner keep on blaming us for the problem that we have faced instead of assist us. At least other cheap places that i have been have an execellent service which is worth the price. But wil's house is very not recommended for other customers. It gives us bad first impression towards the service in penang. VERY DISSAPOINTED FOR WIL'S HOUSE SERVICE.

Worst service

Terrible attitude i ever received. 
We complaint about there's a rat in the room and yet the homestay owner replied us like this " it's common to have rats around the street. We couldnt do anything " ==! 

We stay for 3 days 2 nights in family suite and yet we couldnt even have wifi in our room at all. Not even able to connect. The homestay owners even ask us to connect the wifi of the *Laundry 99* on the oppopsite of road 🤦🏻‍♀️🤦🏻‍♀️ and we couldnt even log in as well

Is this an attitude that we should be given since we didnt stay here for free. Will House give us a very bad impressions towards penang.

Recommend to other visitors:
Please think twice before choosing Will House. You all deserve a better place than this

Attitude towards customers

The room is nice, at first. It's spacious and clean. It's near to the town area and you can reach many places within walking distance. 

The owner don't really seem friendly since I first called him before arriving Penang but thats not a big deal. 
However when I complain about the appearance of rats in the room, the owner didn't seem to care or to solve the problems. According to him, the place is near to drainage and it's a town area, so don't be surprised about the presence of rats! It's funny that he even asked me what I want him to do and questioned me if I eat in the room which I didn't. I wouldn't have called him if I know what to do or if I am pleased to have rats as my new roommates. 

He did give some suggestions which are almost of no use. He asked (or I would say insist) us to move out that night since we were unhappy to stay at his place. It's ridiculous that he expect 5 girls to find a new place to stay at night when we are not familiar with Penang. The way he asked us to leave is very rude and inconsiderate. The main problem that make me feel disappointed and not being respected is the attitude of the owner. It made me feel like its my problem that the rats were in the room and I deserve to have this kind of living condition. I am speechless with his attitude and this totally ruin my Penang trip.   

As a customer, I am not sure if I should be treated this way. It was  totally an unpleasant stay. I would only recommend this place to rats lover as I am sure you will have a lot of fun. Feel free to stay here if you feel like having a night or few nights staying with rats. It might be exciting for some people who want a whole new experience perhaps.

PS, the one star is for the maid who came and try to get rid of the rats, not for the place or the owner obviously.

RATS-ALERT!!!

It's ways to pricey. The mattresses are horrible, even worse than in cheap hostels. Most of the time wifi isn't available in the room. In the night the prostitutes are directly in front of the house.
And it's extremely noisy there. Because of the old windows you can hear everything from the busy street in front of the house. Additionally, there's an electric fan in the bathroom which can't be switched of and makes noise all night long. In the morning at 5:40 am the prayers from the mosque which is directly at the other side of the street will wake you up. Nether you sleep with ear protection or without. 
The owner is very stingy. He even switched of the power in the common area where we tried to charge our powerbanks during the day.

Wil House

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