Name: Noor Arfa River Chalet
Address: Lot 4153, Kawasan Perindustrian Cendering, Kuala Terengganu, Kuala Terengganu, Kuala Terengganu, 21080, Malaysia
Rating: 3

Shopping on site

Air conditioning

24-hour reception

Smoke-free property

Express check-in/check-out

Garden

Terrace

General

Flat-screen TV

Shower

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Restaurant

Kitchen

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Fishing

Recreation

Free parking

Parking nearby

Parking

Location

At the hotel

Room amenities

Sultan Mahmud Airport

Noor Arfa River Chalet

Kuala Terengganu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The view and room quite nice.
But The services are bad.
We are come for late check in and fully paid via agoda. When we were arrived they ask for IC, just a normal procedure for check in. chalet/car park and check in counter are a bit far in between, have to walk if your go for park your car at 1st. They ask for deposit of guarantee even we are already pay in full amount through call and not at the check in counter. We are upset because they lock the door for the next day when we are come back from our outdoor activities around 10-11pm which is we were too tired for all day activities and needs our room quickly. We have to wait a bit longer at the counter because its close and then we have to wait again and let them settle about the door locked and they say it was automatic locked which is not a reasonable reason for us. 
For us if your need a deposit of guarantee you have to mention it in agoda before we pay in full.

our vacation was spoiled with this matter, and we will not come again for stay in future. 


Bad services!!!!!!!

We booked two units, a single room chalet and a two bedroom single storey house. The chalet is fine but DO NOT step near the house! inside there were 2 bees waiting to sting anyone tresspassing. We managed to kill them. Phew... Next we had a hard time trying to open the bedroom door because it's a bit stuck. By the way, the house is not that clean.

When we came back at night after a tiring day.... we found that there's no hot water so we showered with cold water. By the way, there's crocroaches in the bathroom. My wife screamed when they came out to shower together with her.

Then when we finally ready to sleep, we found the bed is broken! So we had to take the mattress out to the hall to sleep. In the other room, there's no aircon... (we find this so funny). there's a small ventilation fan connecting the two rooms. So if you need some cool air in the second room, you need to turn on the air con in the first room and the ventilation fan will suck the cool air from the first room into the second room!!! OMG!!! 

Ok when we thought everything's settle and my staff ready to sleep in the second room, he saw a spider (yes, the ones with 8 hairy legs) the size of a grown up man's hand, sticking on the wall on top of the bed. After a while, he finally managed to kill it too .... 

Oh, if you think you can just call house keeping to settle all those problems for you.... well think again! There's no one at night for you to call. 

So if you still want to stay there, goodluck!

Terrifying experience

Arrived at about 1pm, only to find staff went out for lunch. Able to check in after 2pm. 
Got a room with balcony facing mangrove tree and river. 
Room size- moderate with a/c and tv (not very clear reception), ensuite with hot/cold shower. 
What you need to remember is to switch on the mosquitoes repellent (provided by hotel) as there are a lot of mosquitoes at night.
Ample parking and about 5km to town centre. No breakfast provided but not far from the hotel is the famous nasi dagang outlet.
Noor Arfa craft centre is a great place to visit too.
Should give this place a try.

Noor Arfa River Chalet

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