Name: The Regency Waterfront Hotel
Address: Jalan Sultan Mahmud, Kuala Ibai, Kuala Terengganu, Kuala Terengganu, Kuala Terengganu, 20400, Malaysia
Rating: 5

Shopping on site

Air conditioning

24-hour reception

Elevator/lift

General

Room service

Cable TV

Minibar

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Bathrobe

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Wake-up service

Telephone

Iron

Services and amenities

Breakfast

Restaurant

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Offsite parking reservations required

Parking

Fax and copy machine

Meeting and presentation facilities

Business

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Sultan Mahmud Airport

The Regency Waterfront Hotel

Kuala Terengganu

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Booked 2 rooms but surprised to get such big rooms with great ocean views. Driving to Marang jetty to go to Kapas Island was also easy as the hotel was jusy off the main road to Marang. KT town or Pasar Kepayang meanwhile is just 10 mins away. Service is average but will definitely stay there again.

Great value, great location

The room we stayed is good, spacious and soundproof. The beds are comfy too. Except for the toilet cleanliness need to be improved.
We arrived at night, there’re food stalls just in front of the hotel, very convenient to get some local food as our supper.

Spacious room, comfy bed, convenient for food

F&B is lousy 
Swimming pool not open 
Room 308 water heater doesn't work
No make up bed for 2 days and 3rd days have to ask for 
TV has no channel and the free one not even available in full!
Breakfast coupon not given until 2nd days and not even a brief of Sahur available
Breakfast is the worst
Room curtain came off
Bin was not clear until the 3rd day
Room  rundown
Doesn't feel welcome during check in
In room dining clearing very poor
No bell assistance during check in
Was told by the server that Coffee close at 930pm but operation hours stated close at 1030pm

Worst hotel experiqnce

The room is spacious. Bathroom is spacious too and there is hot water. The aircond works well. Staff at reception are friendly. However, the cleanliness of the room and bathroom is poor as housekeeping does a sloppy job. Only bedlinen straightened out and floor mat not changed. 4 guests & only 1 shower cap! No maintenance of the hotel on the whole. There is a damp smell and only one lift is functional. Only a few tv channels & reception of these channels is so poor. Limited choice for breakfast as the only option is either fried rice or fried noodles, not even toast. Waited so long for breakfast too. The sports complex does not open on time. Overall, spacious room but very run down and not value for money. Need to improve services especially housekeeping & cafeteria.

Neglected

The room has an old noisy air-cond, free breakfast served with very limited choice

Dining table, mug and cup is not properly cleaned and washed

Hot water in the bath room not functioning. 

Not value for money. 

Badly maintained 

If you looking fir facilities for business hotel,this hotel is by far the nearest to town that can accomodate to your needs. Fast wifi with multiple connection to device and long sustained. Has working table with multiple plug point which im glad. 
Having said that breakfast was fair but not diverse enough

Fair for business

Poor management at front office. Not enough staff at counter to serve the check out process. Have to wait 15 minutes in queue. No sign manager in duty at front desk table. Only for business, no others entertainment.  

Not as advertise

Stayed here for 2nights.
Pros
-spacious room
-beautiful scenery
-near to town
-the main dishes quite tasty

Cons
-The staffs please be more friendly
-The room need refurbishment
-The dessert and fruit i noticed they just recycle the unfinished one.example i noticed the exact same dessert during dinner and the next day lunch.make me wondered,how long they kept the food.well,maybe they dont want to waste the food but considering the flies flying around,dont think it good for business

-Regarding the swimming pool,try to avoid weekend or school holiday as they have outside swimming pool which open for public with an affordable fee.so u can expect the crowd during these time


Need prompt improvement

Went to Terengganu for business trip in March. Decided to stay in Prinzpark hotel.The hotel location is good, near to the 'floating mosque'
The hotel is cool, staff is friendly, spacious room, clean.
The only downside is that their breakfast is lousy.

nice bed

Arrival with no body greeted at the door
Poor reception location at the side cannot see who is coming
Check in pretty quick but no body check the room wether can be sell good condition 
Poor management of the hotel
Food and beverage 
Serving cool good on the buffet chefs is around but no body check the quality of food serving cool baked been, cold chicken sausage, chefs prepare the scramble egg with the frying pan that benn use for 2 to 3 years I think full of grese even pill out while making the scramble egg unbelievable the person in charge next to him did say anything I just ignore him
Busy talking with colleagues 
Poor presentation as local traveler we need local food such as nasi dagang, Keropok Lekor,nasi lemak, nasi Kerabu, local kuih mueh not nasi goreng.
Chef should be proud serving local food
Chefs should be expose on to the international hotel
Housekeeping process before releasing the room to front desk 
Room must be check by supervisors in charge
To check everywhere before releasing to front desk
Engineering to fixed every default area before major incident happened 
Management should have one day one room care program if you have 365 room in one year you have perfect room every day

Please look at the kitchen preparation buffet area you have the staff but no body look at the buffet area hot food should be served hot / cold food to be served cold not warm as per ISO 22000/ MS  please Google and look in to this and I will be back to look at the improvement 
Why good stay:
Convenient near to the town 
Near to the mosque 
Near to the beach Batu Buruk, chendering
Great view

Good stay but not well maintained hotel
Improvements needed pls take it positively

The Regency Waterfront Hotel

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