Name: Airis Sanctuary Resort
Address: 1543 Jalan Pantai Tengah Bandar Padang Matsirat,Jalan Pantai Tengah, Langkawi, Langkawi, Langkawi, 07000, Malaysia
Rating: 6

Air conditioning

Smoke-free property

All Spaces Non-Smoking (public and private)

Reception desk

General

Non-smoking rooms

Shower

Linens

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Telephone

Services and amenities

Snack bar

Bottled water

Meals

Free Wi-Fi

Free internet

In-room internet

Internet

Parking

Swimming pool

Outdoor pool

Pool and beach

Beauty and wellness

Location

At the resort

Room amenities

Pantai Cenang Beach

Langkawi International Airport

Airis Sanctuary Resort

Langkawi

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The positives. The hotel is nicely laid out. We stayed in a balcony room which was bright and spacious. The shower was well appointed with a good strength shower and plenty of hot water. Large balcony looking over a pond. Plenty of sockets to charge ya stuff up.  Five minute walk to the beach and some nice places to eat near by (Arang, Turkish restaurant / kitchen) 

The negatives. House keeping had to be prompted twice to do room and when not prompted wouldn’t get done til after 4 pm. Thick layer of dust and I mean thick above headboard and on top storage shelf. Shelf probably hadn’t been done for weeks. Tv had no channels or signal. Water was rust coloured and after a few days started to smell of sewage. Breakfast (included) took an age to replace items that were empty. So you’d have to sit and wait for them to be done. If it’s cost driven then cook individual breakfasts, it’s cheaper. If not be more proactive. Pool was nice and a good temperature. But tiles missing, holes in the bottom and a subsurface pool light dangling at one end from 15cms of wire going into a hole in the pool wall🤷🏼‍♂️ 

Lastly I’d love to meet the guy they employed to build the block we were in. The steps leading up to our room are of different depths. Really weird, but found it funny / interesting rather than a negative point, though if you had mobility issues or young kids you wouldn’t want them using them. 

There is building works on at the moment to one block around the pool. Never affected us and I have not allowed that to affect my review. It’s a 3/5 at best. And I feel that I’m probably being generous. Sad this is it’s all this that are small fixes / attention to detail.

Let’s itself down

Descent place with very pleasant surrounding. Nice and private pool too. Quite and good for relaxing.
Service is excellent with friendly staff. 
Price is reasonable with various types of rooms base on affordability.
The only thing is the WiFi is not supporting enough especially after 12am when you need to prepare yourself by checking the web.  

Getting out from KL

A horrible place. We had booked the hotel for christmas because we wanted something nice for the holidays and since the pictures seemed good we booked Casa Loma Airis. A huge mistake. Even bigger mistake was paying it in advance.

When we got to the hotel the staff and outside property seemed nice, but as soon as we got to our room it was horror. We immidiately smelled very much mould and saw two cockroaches on the wall. The walls were very stained and dirty, so were the beddings, curtains and towels. Someone had eaten noodles in the table and pieces of the food were still there. We asked to change the room right away, and got to another room that was slightly better, even though it really wasn't. The only thing missing were the cockroaches. The mould was everywhere and it was really hard to breathe. It was disgusting. 

We decided we just couldn't stay here for christmas so we took our luggage and went to the reception to kindly ask for a refund. The lady at the reception was so mean to us and basically shouted at us just for explaining the situation. That's not how you treat a customer, coming from two people working at customer service ourselves. We didn't get our money back, so now the disgusting mould hotel has 200€ of our money.

An absolutely horrible experience. I'd avoid this place at all cost.

DO NOT GO!!! Avoid at all cost

Stayed here for 2 nights. Resort is located off the main road. It's a chill place. Nice outdoor patio that faces the pond with garden chairs, great for drinking at night but you'll need mosquito repellent. The air-conditioning takes a while to cool the room. Beds and pillow are a little worn out. The chalet is not made of concrete but by a synthetic plastic material so soundproofing is bad. You can hear neighbors from a few chalets away and the pool. Pool is narrow but it's good enough. Bathroom is pretty basic and I'll definitely recommend bringing your own toiletries, water pressure is good though. Sometimes there's a strong sewage smell that comes in through the air vent in the bathroom. The room has a mini fridge which is great because you can stock up booze. The staff are friendly and accommodating. I'd suggest renting vehicles from the front desk itself. Overall it's a good place for the price and if you don't need luxury, it's a great place. 

Value for money

Our experience is the same as that of many others here. First impression is friendly receptionist and lovely accommodation. However this changes as soon as we enter the room: it smells odd, it's warm and humid, the bathroom is covered in mould, the furniture is falling apart, the sink is leaking, there are ants everywhere, the Wi-Fi is not working, the door doesn't open with the card, there were huge stains on the bedding (which was replaced after asking 3 times), and the aircon is living it's own life. The pool is sweet, nice music, and a little bar, but no sun beds and the water is not clean. The balconies of the rooms are nice to sit in the evening, but the pond fosters mosquitos. 
If it weren't for the old, mouldy, sad and broken rooms, it would be a nice place. If used for only sleeping and a quick dip in the pool after your day out, it's okay. But don't expect any more.

Place is falling apart

We stayed 2 nights with family. Main building and garden were very nice. But room.... Fuu... Molding all over. Curtains molding, bathroom molding. Room smelling. Serious drain problems.
Pool and poolside was dirty, empty cans and broken furniture.
Brekfast was ok and staff was friendly

Nice place with horrible rooms

We stayed here hoping for a quiet few days and that is exactly what we got.

Service here was just ok, the rooms are very tired but this is a budget hotel. The key to the first room didn’t work so we had to go back to reception. The second room was a little musty smelling but after the door and window had been open a while it was a lot better.

The room was small to have 2 big beds in, one would have given it more room. The bed linen was clean although the under mattress protector was stained. Towels were very old and we had to use them as both pool and shower towels as no pool towels available. The carpeting on the floor felt damp although didn’t smell.

Breakfast the first morning was very good with great choice. The second morning there was nothing left. I waited at the counter to ask for some freshly cooked eggs but the two people in the kitchen were too busy dancing to music to notice me. Eventually I was able to get an omelette. Very poor service.

The biggest asset here is the pool as it’s a good length but unfortunately it again looks tired.

The setting here is very nice and could easily be updated to maintain a higher standard.

Quiet Get Away

The location was quite good with restaurants, shops and bars all within walking distance. The room itself was quite comfy although the bathroom leaked quite badly after heavy rains. Breakfast was basic but good enough to fill your belly. There was supposed to be free wi-fi but we couldn't connect the whole time we were there.

Quiet getaway

Managed to get a little chalet which included 2 beds (bigger than single size) whuch were very comfy, and a bathroom and showering space. There was a little porch as well overlooking the water features. The pool was a good size although could have done with a clean. The ladies on reception were lovely and very accommodating. There was daily room service. Breakfast was included. This was basic with fruits and toast and cereal as well as Asian options available but good. Place was in a great location. Would recommend to anyone on a budget who wants a good find. 

Airis Sanctuary Resort

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