Name: OYO 91038 Captain Hotel Cafe & Bistro
Address: 66, Jalan Haji Mohd. Ali, Lumut, Lumut, Lumut, 32000, Malaysia
Rating: 5

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Express check-in/check-out

Television in lobby

Fire Extinguisher

General

Non-smoking rooms

Room service

Smoke Detector

Cable TV

Shower

Wardrobe/Closet

Toiletries

Rooms

Telephone

Services and amenities

Restaurant

Bottled water

Meals

Free Wi-Fi

Internet

English

Multi-language staff

Languages Spoken

Free parking

Parking

Pets Not Allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Ipoh Airport

OYO 91038 Captain Hotel Cafe & Bistro

Lumut

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We would to thank the housekeeping members of this hotel, since we are a long stay customers they never degraded the level of cleanness in our room.It so much the same as staying in my own place...keep up the good job....we will be back again soon for longer terms...

Hotel Staffs

We really had a bad experience with this OYO 796 JR Hotel. Seriously not recommend at all.

I managed my booking and fully paid via agoda website for one night MYR 50.76 . On the day itself, 4 Feb for check-in the reception did ask me to pay an additional cost of MYR36, as the reception said, it seems there's goes wrong with the hotel rate on website and they did not update it, they insisted me to pay more as i'm not agree with that kind of service that they're given. The receptionist did check on their system that this booking is under expedia which I only know that my booking from end to end is via agoda.

I did ask the receptionist why this happen and the best way she only can say doesn't know and this is not her problem only OYO problem, just give us the OYO customer service number and ask us to manage this by our own, this so unacceptable for me and I was so mad towards their service. 

Things goes so messy on that time, i did call OYO customer service for more than 5 times and drop an email to the customer service and finally i manage to speak to them unfortunately the OYO customer service (Ashwini) do not help me nothing on this, she did say there no record nothing on their system, i'm questioning her and mad on this and she trying to be so rude.

We waited for about 1 hour and they still couldn't manage to help us out, so the reception did ask us to wait more time as OYO will change us to another hotel or if there's no vacant hotel they'll refund us back . I push the reception that I can't accept all of this service and get us to wait for no update. 

The receptionist was on call with her team and spoke with their language, not even in English, then after she did mention that they can't help us on this as my booking, as is not in the system already and has already been canceled by Agoda. I did not find her answer as this was not my first time traveling and booking via Agoda. There's no email, nothing and booking has been canceled? She did say that Agoda will refund back my money and there is nothing to do with OYO. 

It was a nightmare and wasted my bloody time for us as I needed to check-in to another hotel at 5pm. I have to pay double than this as this should be only for my transit.

Another thing to add, there are still no reply emails from OYO, and till todate i still have not received any email from Agoda till this review email but where's the email to notify me that this room has been canceled, the question is who canceled this room? Is it OYO or AGODA?? Perhaps, I only feel it has something to do with the hotel but they insisted and mentioned Agoda. 

It's has been two weeks and till now i do not receive any refundable from AGODA or OYO. 

As i said, is not about the money but this how you treat you guests???? and there's no action till NOW

I think OYO group need to have a good training for their staff as well!



OYO 91038 Captain Hotel Cafe & Bistro

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment