Name: Yellow Mansion Hotel Melaka Raya
Address: No 317-318, Jl Melaka Raya 1, Malacca, Malacca, Malacca, 75000, Malaysia
Rating: 3

24-hour reception

Smoke-free property

General

Restaurant

Meals

Free Wi-Fi

Internet

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Malacca International Airport

Yellow Mansion Hotel Melaka Raya

Malacca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

First of all this property should not falls under "Hotel" category. Motel would be a better one.

1. While on our way to the hotel, we called the property several times no pick up.
2. Checking in prosess was horrendous. No receptionist. We keep pressing the bell for at least 5-10 minutes. Finally one lady came down with unfriendly gestures.
3. We were told to accept two twin beds instead of one double we booked earlier. Insisted for a double but was told we couldn't choose, as we are under Expedia low price. We have to accept what is given. We want to reiterate here that we are paying guests and not staying for FREE, so should not be treated this way. Expedia needs to investigate on this please. We insisted that if we were not given double, we would like our money back. Finally she released the double room.
4. Room conditions:
- bedsheet was dirty lots of black dark spots
- pillow cases are with dark stains
- pillow with blood stains
- blanket with lots of hairs
- headboard full of dusts
- low water pressure
- dirty towel
- aircond swing function not working and emit noises
- no sound proof - neighbour talking and laughing, phone ringing, vacuuming, can hear them loud and clear
- got a room on the second floor, it's very tiring though to walk up two floors with luggages and no one of their staff helping
5. The main hotel door will be closed after like 3pm/4pm and the staircase to your room is not connected to the hotel. The side door is open 24 hours and no security guard. So anything you need/happens to you after the door close, it'll be at your own expense! Take the risk if you want to reside here.
6. Checking out wasn't smooth. Unfriendly, unhelpful staff.

Best of the worse

Not recommended. No towel provided and when check with counter, the staff said towels were not sent back from laundry. When requested (almost begging) to check other rooms to find one as I didn't bring a towel along for the trip, the staff managed to find one for me. But when I was  about to use it, open out the towel and that it was dirty!! So I have to wipe dry myself with my t-shirt. 
In the middle of the night when I went into the bathroom, there was a cockroach roaming inside. Got a shock!! Luckily, the cockroach went back into a small hole at the crack of the tile.

Dirty towel and cockroach in bathroom

My family and I were trying to save costs by booking a one star hotel, but definitely did not expect water from tap and shower with yellow residue. When we highlighted it to the staff, they explained that "it is like that". No efforts were made to rectify the issue, or to improve our experience of stay there.

On top of the above issue, our room was not tidied although we were there for 2 nights. There was only 1 toilet roll in the toilet when there are 3 occupants in the room. The mattress was uncomfortable and I could feel the spring underneath me. There were no hair dryer and kettle.

As my mother had difficulties climbing the stairs, we were offered a room at ground floor, right next to the lobby. We very quickly agreed to the alternative offer, and regretted later as it was noisy every single morning as there was a cafe next to the lobby and there would be kids screaming and doors banging very loudly on the two mornings that we were there. I wished the staff had warned us so that we could make a more informed decision.

Lastly, the sofa at lobby is caved in already- i think they ought to change it soon.

Not worth a stay at all. Red Guest House, just a stone's throw away and costs cheaper, was much more worth it than Yellow Mansion. Got to know about this, as my boyfriend stayed there. They offer hot and room temperature drinking water as well. And the overall presentation of Red Guest House was much cleaner and better than Yellow Mansion.

Water from tap & shower with yellowish residue

I found the room smelly and small, it seems not maintained properly. The cushions were hard and Bed Mattress not so comfortable to sleep. We didn't had a good night sleep at hotel. The room / washroom is all basic. They have a water dispenser in common area where you can fill bottle for your room. No water was provided to us in room.

The staff was helpful and their service was quick. The hotel is near shopping malls. The hotel is surrounded by Restaurants and coffee shops. Malacca River / Fort / Malacca Church are at 15-20 minutes walking distance from Hotel. Hotel doesn't offer parking, in peak season its difficult to find a parking slot outside. I went there this Christmas, and I have to park my car a street away after a wait of approx half an hour looking for slot. 

I would recommend to avoid booking this hotel if other options are available.

Yellow Mansion Hotel Melaka Raya

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Paid on the spot

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