Name: Doubletree by Hilton Melaka
Address: Hattan City, Jalan Melaka Raya 23, Malacca, Malacca, Malacca, 75000, Malaysia
Rating: 8

Shopping on site

Air conditioning

Elevator/lift

Currency exchange

Smoke-free property

Newspapers

Television in lobby

Terrace

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Cable TV

Minibar

Slippers

Toiletries

Rooms

Accessibility features

Wheelchair access to restaurant

Accessibility

Ironing

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Bottled water

Kettle

Meals

Internet

Multi-language staff

Languages Spoken

Sun Deck

Recreation

Parking

Business center

Fax and copy machine

Conference Hall

Business

Fitness facilities

Sports

Steam room

Sauna

Beauty and wellness

Babysitting and childcare

Children swimming pool

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Malacca International Airport

Doubletree by Hilton Melaka

Malacca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Superb as always.
Epic warm welcome by the team: FoM Ansari & AFoM Wazir and their team of DM and FO, Exec HK Ms Siti and Mr Azdi, Exec Chef Melvin, F&B Mr Alif & Mrs Jaja and their team at Tosca - Axis - MK.

Thank you for the spacious room and welcome yummy treats: tasty!.
All was well maintained: A/C, internet and decor.

Had our lunch at Tosca. 
Relaxing view of the pool: hot sunny day.
Pizza was good. 
The team was friendly and accommodative. 

Manage to go for tier member evening bites at Axis Lounge.
Good coffee (latte) i may add.

Later we plan to join the buffet dinner at MK and again MK for the morning breakie.

Overall, we had a decent short stay. 
Thank you so much again to the team.



Awesome new year visit

We have a great stay at Double tree melaka, with great front office team, especially Ms Fatin, Mr Zahier and team, they manage my booking needed very well, Breakfast at restaurant also was excellent, very friendly staff, and many delicious food to enjoy there.. Thanks again DTMlka.

Stay 3D2N it's memorable

Stayed for 3 nights recently, mostly a comfortable stay.

Pros 
– Hotel is quite prominent from outside, easy to spot and access with 2 lobbies (level 1 and level 12), carpark is shared with the mall downstairs but err.. it’s dead. There are some Korean restaurants nearby, didn’t really explore so can’t share more. Few mins drive from city area.
– Staff are all warm and friendly, not rude. We have Hilton Honours members in the family so there are daily check-ins with us on our stay although they are not always able to fix the issue. Love the cookies we received at check-in!
–Breakfast had an awesome spread, had 3 breakfasts there and didn’t repeat many dishes.
– Rooms are well-equipped, most (refer to Cons) things work. A variety of channels on tv, can watch soccer in the room. There is a pillow menu at no extra cost although if hotel is high house, pillow might not be available. Can let hotel know to just send up the pillow when it’s available. Kettle and hairdryer works decently well. 
Oh, we checked-in quite early but managed to get 2 rooms before check-in time, I guess this is more of luck than something you expect the hotel to do. One of the rooms didn’t have a good view though, which was quite a pity since there was fireworks at midnight on 1 Jan. Gym is 24 hours, and there is a sauna and steam room on the gym and swimming pool floor. 

Cons 
–Room had some issues e.g. door lock is faulty, sometimes the tv will start to hang, not sure why, might be a network issue. The aircons are motion-sensored which is great for the environment but not so great if you are watching tv, have to move/ put your hands up in the air at regular intervals. One of the rooms had some sort of machine (generator, maybe?) above the shower and it would start to make a lot of noise when the shower is on. It doesn’t affect water temperature but just makes you want to shower fast instead of actually trying to relax.
–Not sure how come but once when we gave our room number during breakfast, we realized that our room number had already been struck off, seems like someone used the room no already, kinda sus. 

–The reason for 3 stars: On the day we checked out, there was going to be a power outage of sorts hence the lifts were down. We were informed there is someone on standby on every floor but a housekeeper (I think) had to help us. He led us to the staff lift initially, then asked us to walk to level 12.. with our baggage.. Clearly there was no contingency plan even though this was a planned outage and I don’t think it’s nice to make guests carry their luggage down the staircase lar. On top of that, the staff was helpful and walked with us down but he was lost too. We were wrongly led to the kitchen area before actually finding the lobby. It was quite frustrating as we had a ride to catch and definitely didn’t feel nice when we just showered before leaving the room. 
Am aware that the bigger hotel properties are following Tripadvisor and will likely just drop us and apology after this but there’s no point lar. We shared about the incident during check-out and all they gave us was an apology with no service recovery already. So.. just be careful if there was a power outage/ water stoppage whatever ahead of time and check with staff on what to prepare. We didn’t check with them as we thought we would be well taken care of, but apparently not. There are a few Hilton Honours members among us but we are also re-thinking our stay there when we go to Malacca again.  

Overall okay but major service fail before check-out

The facilities are clean and well-maintained.
The service is efficient and prompt.
The staff are very friendly and helpful.
The rooms are bigger than average and are well-kept.
It is a very family-friendly hotel.
Its location, though not the most convenient, is on the quieter end of the city.

Great hotel!

The first question I asked was if there were AstroSupersports 3 in the room, as that's the channel that shows the main EPL matches. Was told that only Supersports 1 & 2 are available, hence, I needed to go to the Indian restaurants 15 mins walk away to watch the match I want. If the hotel offers AstroSupersports, why not put up all three channels covering EPL matches? Did Astro put such a premium on Channel 3? The other issue I faced in the room is that the bath/shower gel was empty and not replenished and I had to use my own to save the trouble of calling and asking for one having started showering. This is my third stay and I was looking forward to the cookies served at check-in. Err....this time, the cookies were not crunchy, though warm. I did enjoy the swimming and most aspects of the room, including the air-con temperature, are great.

Not blown away this time

Oct2022. Smooth check-in. Good room. It is located about 2km East of AFamosa (30mins walk) and about 2.5km East of Jonker Street (38mins walk, About MYR5 by GrabCar). The 2 lift shafts, although in separate part of the building, can actually be used to access the restaurants. FrancisTLim.

The room was comfortable and everything works OK.

We were for three nights for Chinese new year 2023. The staff is very nice , friendly but one thing I really think they shall offer is transport for the clients. As there is a bit of a distance to walk to the centre of Melaka and the amount of time we waist trying to get in and out was a pain in the neck

Best this hotel has is the staff

Stayed here 2nights. Rooms clean.  That's about it. The mall is closed for good. No more bus transfer to jonker. Surrounding area dead. No more access for gold member to axis cafe. Breakfast quality dropped. Nice to see but not nice to eat. Prata hard as the table.  Dimsim also rock hard. Parking lots run down. Access to hotel quiet. Wont be staying here anymore eventhough has been a loyal customer for a decade. No special priviledge or even a welcome drink. Front desk Ansari wasn't very helpful either. Better value at Hatten or Holiday Inn.

Isolated hotel now.

Love the place , good maintained the cleanliness surrounding inside the hotel. Staff were great - friendly.  Thanks Alya from front desk for warmth welcome, not forget too to food & beverage team  Chef Zafran , Roy , Fariz for the friendly hospitality service during the morning breakfast at Makan Kitchen. Keep it up! 👍

RF,
Orchard, Singapore 🇸🇬

Best Hotel , Best Foods , Best Staff

Stayed there 14-16 January for our Wedding Anniversary and Husband’s birthday. Always love the Doubletree brand and the welcome cookies. The team went out of their way to decorate the room and provide cakes for our special occassion, which we truly enjoyed.
We have always booked suites whenever we come to visit, but the price is getting a bit more expensive than before.

It is a bit sad that the elements mall is totally empty with no shops. The hotel is already far away from malls and most eateries, and the empty mall just make the place feel more secluded. Hopefully there will be more exciting things nearby when we come to visit in the future.

Doubletree by Hilton Melaka

Main amenities of the hotel

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Location

Description of the hotel

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