Name: Ulek Beach Resort
Address: Jalan Pantai, Sura Hujung, Paka, Paka, Paka, 23000, Malaysia
Rating: 7

Air conditioning

24-hour reception

Smoking areas

Smoke-free property

Newspapers

Garden

General

Room service

Family room

Cable TV

Minibar

Hairdryer

Wardrobe/Closet

Alarm clock

Rooms

Accessibility features

Accessibility

Laundry

Concierge services

Services and amenities

Coffee/tea for guests

Breakfast

Buffet breakfast

Restaurant

Bottled water

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking

Outdoor pool

Pool and beach

Diving

Golf сourse (within 3 km)

Sports

Massage

Beauty and wellness

Playroom

Children swimming pool

Kids

Pets allowed (under 5 kg)

Pets

Location

At the resort

Room amenities

Kerteh Airport

Ulek Beach Resort

Paka

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We choose this Resort is because it looks good compared to other hotels in Dungun area. I'm happy with the hotel staffs, especially from the reservation side. Fast response when you WhatsApp the hotel mobile number. Check in and check out was good and fast. 

We choose the family room, which is so spacious and comfortable but this room need to well maintain. Lots of black ants roaming at the sink in the bathroom. Need to do something about it. Our bathroom light was not working on the last day of our stay, we have made a report to the reception but the maintenance staff didn't show up until we checked out. 

Breakfast selection was very minimal anyway there's lots of restaurants nearby from seafood to the western. 

Hope the management able to sustain this Resort.

Pleasant stay for short trip

Pros:

1) Booking, Enquiries Check-in/out staff

The staffs handling the booking, enquiries and check in/check out was very good. Had a pleasant experience dealing with them. 

2) Room

Room was clean and comfortable. Just a suggestion for improvement - time to upgrade the beddings and mattresses. The Jacuzzi did not work but the hot water worked wonderfully. At night and early morning, there were many black ants roaming on the floor and wall of the bathroom. But they did not disturb us. We had no problem tolerating and accepting the presence of the ants due the fact that the resort is located in kampung area. We are the guests and they are the landlords. However, if the resort can do something about pest control - it would be much better.

Cons:

Breakfast

I have to say its our worst hotel breakfast experience. We are not fussy eaters but the management definitely could do better. The selection was so minimal. The roti canai looks so uninviting. The eggs, and other foods look sad as well. I personally had no appetite to eat just by staring at the foods offered. Hopefully the management can improve on this aspect. Maybe can just get the supply of breakfast from the best local Dungun nasi lemak from warung makcik tepi jalan or roti canai from warung pakcik would do. Come on the management, you can do this. Improvement is important. I want the resort to sustain.

Wonderful Staff at Reception & Booking Management -

Wifi signal not available when entering the room (MU01). The bathroom shower is not suitable for early person.

The breakfast provided was acceptable except for the first day, as we are the only guest, it was served to our room.

The room was comfortable enough, try not to stay near the pool, as a bit noisy.

We stayed from Wednesday , it was empty. Other guest start chech in from Thursday. 

Alot of pros and cons can be said for this place. I received a very good welcome from the staffs. They were very friendly and attended to my needs accordingly (easy check in and check out, showed me to the room). Rooms are basically, you get what u pay for. Rooms are clean, bed is comfortable. Jacuzzi in the room works fine, fantastic for relaxation after a long days of work. Breakfast has limited choice, but I guess this is mainly due to the low occupancy rate. No complaints about the food quality. For the downside I would say that for a place that encounters heavy rain downpour on a daily basis, the pathway to the office and rooms are open and do not have a covered pathway. Nonetheless a descent cozy place to stay for holiday and relaxation. 

Room For Improvements

We booked a one-night stay here on our way from Taman Negara to the Perhentian isles. Based on the photos and reviews we expected a decent place, somewhat touristy, not too luxurious, but good value for money.

At first glance the accomodation looked great. Well maintained grounds, a nice cottage, bathroom with yacuzi, and beautiful beach.

All was not what it seemed however. Although everything looked great, almost nothing worked. The yacuzi did not function, the A/C only worked with a light on, during showering the whole bathroom got soaked, the shower was completely blocked causing the water to fall out of the sides of the showerhead, and water would leak through the ceiling when using the hot tap. When we ordered some fishbread snacks to go with our welcome drink, I got severe food poisoning which still endures at the time of writing.

The hotel, and actually the whole region, does not appear tot be familair with Western tourists. Hygiene is severely lacking, not only in the hotel but alsof in EVERY restaurant we drove to for dinner (albeit all rated 3-5 stars on TripAdvisor). We were the only Western tourists in the hotel and in the streets we were stared at and hailed, even though we were both very modestly dressed. Breakfast only offered pre-packed cake as 'Western' food option.

We really are not the luxury arrogant tourists that you see in the street sometimes, but this place and region made us feel unsafe and literally sick for the first time since arriving in Malaysia.

Our advise: dont go this way. If you must, stay at the local Tanjong-Jara resort.

Good features:
-friendly reception-staff
-beautiful grounds and cottage
-comfortable beds

Negative features:
-everything else

Ulek Beach Resort

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